customer business analyst

The Role We're seeking a Dispatch Quality Assurance Analyst with a sharp eye for detail, to monitor dispatch calls and ensure high customer care, empathy, and active listening standards. This role requires adept data input skills and the ability to derive insights from reports. You will: Review all incoming emergency calls Assess the quality of interactions against predefined criteria, ensuring a...

Flare was born from the recognized need of private and public providers to better serve their consituencies. In areas underserved by public emergency infastructure, Flare tools help you provide the best care most efficiently. The Role We re seeking a Dispatch Quality Assurance Analyst with a sharp eye for detail, to monitor dispatch calls and ensure high customer care, empathy, and active listeni...

Job Purpose We are seeking a highly motivated and detail-oriented individual to join our team as a Business Analyst. The ideal candidate will possess strong analytical skills, excellent communication abilities, and a deep understanding of both business processes and IT solutions. As a Business Analyst, you will collaborate with project sponsors, stakeholders, and project teams to gather, analyze,...

Job Purpose We are seeking a highly motivated and detail-oriented individual to join our team as a Business Analyst. The ideal candidate will possess strong analytical skills, excellent communication abilities, and a deep understanding of both business processes and IT solutions. As a Business Analyst, you will collaborate with project sponsors, stakeholders, and project teams to gather, analyze,...

Description Reporting to the Underwriting Manager, Health, this role serves to provide technical support aimed at maintaining a profitable and innovative health insurance portfolio.The key tasks assigned to this role include:Continuously reinforcing and implementing experience-based underwriting discipline.Providing flexibility in offering tailor-made corporate client solutions, with adequate pri...

Job Description Reporting to the Underwriting Manager, Health, this role serves to provide technical support aimed at maintaining a profitable and innovative health insurance portfolio. The key tasks assigned to this role include: Continuously reinforcing and implementing experience-based underwriting discipline. Providing flexibility in offering tailor-made corporate client solutions, with adequ...

Job DescriptionReporting to the Underwriting Manager, Health, this role serves to provide technical support aimed at maintaining a profitable and innovative health insurance portfolio.The key tasks assigned to this role include:Continuously reinforcing and implementing experience-based underwriting discipline.Providing flexibility in offering tailor-made corporate client solutions, with adequate ...

Old Mutual Kenya is based in Nairobi and is part of a larger group that offers solutions in long-term savings, asset management and investment. We offer solutions to individuals and corporates underpinned by our core values which are: Respect, Integrity, Accountability and Pushing beyond boundaries. Summary Reporting to the Underwriting Manager, Health, this role serves to provide technical suppo...

You can join our journey too. As the Strategy and Operations Analyst will use M-KOPA s internal data resources and external customer data to uncover and share insights and inform business decisions throughout the company. The Analyst combines technical skills, creativity, and business acumen to improve the understanding of our customer, the market, and company, deliver on operational data process...

Equity Bank Limited (The Bank ) is incorporated, registered under the Kenyan Companies Act Cap 486 and domiciled in Kenya. The address of the Bank s registered office is 9th Floor, Equity Centre, P.O. Box 75104 00200 Nairobi. Job Purpose We are seeking a highly motivated and detail-oriented individual to join our team as a Business Analyst. The ideal candidate will possess strong analytical skill...

The role is similar to an analytical project analyst, bridging credit experience, qualitative observations, economic and behavioral research and technical data analytics to answer key questions about M-KOPA's credit portfolio in Ghana. To excel in this role you will require the ability to clearly identify a problem, scope an approach to understanding the problem, manage analytical workflow to ans...

Job Purpose The Process Analyst is responsible for leading Process Reengineering initiatives across the Group. Specialized in analysis of business processes and workflows. The role works with business and projects to identify areas where complex business processes and performance can be developed or improved. It leverages BPM and Lean Six Sigma techniques, concepts, and tools to proactively assis...

You can join our journey too.As theStrategy and Operations Analystwill use M-KOPA's internal data resources and external customer data touncover and share insightsand inform business decisions throughout the company. The Analyst combines technical skills, creativity, and business acumen to improve the understanding of our customer, the market, and company, deliver onoperational data processesand ...

Job Purpose The Process Analyst is responsible for leading Process Reengineering initiatives across the Group. Specialized in analysis of business processes and workflows. The role works with business and projects to identify areas where complex business processes and performance can be developed or improved. It leverages BPM and Lean Six Sigma techniques, concepts, and tools to proactively assis...

Assess the proposed risk within set standards to accurately determine the risk the business is takingPolicy generation and motor certificate issuancePreparation of policy documentsPolicy endorsementsPolicy reconciliationPolicy renewalPolicy debitingPolicy cancellationsIssuance of cover notesIssuance of quotationsKeep detailed and accurate records of policies underwritten and decisions madeMaintain...

M-KOPA s mission is to make high quality energy affordable to everyone. OUR GROWTH SO FAR M-KOPA has connected more than 400,000 homes in Kenya,Tanzania and Uganda to solar power with over 550 new homes being added every day. You can join our journey too. As the Strategy and Operations Analyst will use M-KOPA s internal data resources and external customer data to uncover and share insights and i...

Customer Experience Business Analyst at BURN Manufacturing

Job SummaryThe role holder will be responsible for the effective processing of underwriting documents and verification of client data and assessment of the proposed risks within the set standards.Key ResponsibilitiesAssess the proposed risk within set standards to accurately determine the risk the business is takingPolicy generation and motor certificate issuancePreparation of policy documentsPol...

Liberty Life Assurance Kenya is a life insurance provider that has been providing relevant products to Kenyans for over 50 years. Our purpose at Liberty is to make a difference in people s lives by making financial freedom possible Job Summary The role holder will be responsible for the effective processing of underwriting documents and verification of client data and assessment of the proposed ris...

Job PurposeThe Process Analyst is responsible for leading Process Reengineering initiatives across the Group.Specialized in analysis of business processes and workflows. The role works with business and projects to identify areas where complex business processes and performance can be developed or improved. It leverages BPM and Lean Six Sigma techniques, concepts, and tools to proactively assist ...

The Save the Children Fund, commonly known as Save the Children, is an international non-governmental organization that promotes children s rights, provides relief and helps support children in developing countries Role Purpose: The Senior Project Manager for the Shared Services for CRM Project sits within the Project and Change Management Team that is part of the Transformation Delivery Departme...

Job Purpose: This role will provide support to the Director Legal and Group Company Secretary to ensure professional interface and superior customer service from the Director s office. Key responsibilities: Manage the Director s work operations by documenting and communicating needed actions to business leaders, EXCO, Management and other stakeholders. Proactively determine continuing needs of th...

Job Description PRIMARY RESPONSIBILITIES Parts Sales Engage in parts sales to new and established customers through the retail counter and various digital platforms (emails, telephone, WhatsApp). Proactively generate new sales opportunities with irregular and inactive customers through cold calling and upselling. Process parts sales orders through the retail counter and workshop efficiently. Coll...

Equity Bank Limited (The Bank ) is incorporated, registered under the Kenyan Companies Act Cap 486 and domiciled in Kenya. The address of the Bank s registered office is 9th Floor, Equity Centre, P.O. Box 75104 00200 Nairobi. Job Purpose The Process Analyst is responsible for leading Process Reengineering initiatives across the Group. Specialized in analysis of business processes and workflows. T...