customer assistance jobs

Job Description In this role, you will: Use the troubleshooting knowledge and tools required to fix customer issue Approach the customer to get insight on the customer business needs in order to help customers start using all workloads and products acquired with the ultimate goal of increasing workload usage and to increasing the number of licenses and workloads consumed by the Small Business. Pr...

Duties and ResponsibilitiesResponding to ICT helpdesk and user support queries via chat, email, or phoneEnsuring proper logging, tracking, reporting and closure of all issues raised to the ICT helpdesk.Training other staff members on troubleshooting and diagnosing ICT related problems.Writing, editing, and revising training manuals for new and updated software and hardware.Providing ICT-related t...

H.B. Fuller is a leading global adhesives provider focusing on perfecting adhesives, sealants and other specialty chemicals across all industries throughout the world. While our products are virtually invisible, they play a vital role in ensuring the quality of modern life and we are committed to connecting what matters to solve some of the world s biggest adhesion challenges. Primary Duties For ...

SmartApplications International is a leading ICT solutions provider delivering a wide range of world class technological solutions. Fondly known as Smart within the industry, the company was founded to provide innovative, secure and high-tech solution in Africa and beyond. Staying ahead through constant research and innovation Job Purpose The Customer Experience Executive is responsible for drivi...

The Davis & Shirtliff Group is the leading supplier of water related equipment in the East African region. Founded in 1946, business activities are focused on six principal product sectors Water Pumps, Boreholes, Swimming Pools, Water Treatment, Generators and Solar Equipment Summary The Davis & Shirtliff Group is the leading supplier of water and energy solutions in the region. The group is Keny...

Duties and Responsibilities Responding to ICT helpdesk and user support queries via chat, email, or phone Ensuring proper logging, tracking, reporting and closure of all issues raised to the ICT helpdesk. Training other staff members on troubleshooting and diagnosing ICT related problems. Writing, editing, and revising training manuals for new and updated software and hardware. Providing ICT-rela...

Job Description Brief Description S/he will provide end users with regular updates on the progress of resolving their incidents or fulfilling their requests. Detailed Description Serve as the first point of contact for customers seeking technical assistance over the phone or email. Perform remote trouble shooting through diagnostic techniques and pertinent questions. Determine the best solution b...

Kenya Trade Network Agency (KENTRADE) is a state Agency under treasury that is mandated to facilitate cross border trade, Establish, manage and implement the Kenya National Electronic Single Window System (KNESWS). The overall objective of the National Electronic Single Window System Project is to facilitate international trade by reducing delays and lowering costs associated with clearance of go...

Role DescriptionAs a Structured Cabling Specialist at VPL, you will play a pivotal role in designing innovative solutions, promoting our esteemed brands, and fostering strong client relationships. Your expertise in structured cabling solutions will drive the success of our projects and contribute to the growth of our business in the competitive market.Key Responsibilities:Solution Design: Collabo...

Job Summary:The Online Community Manager will serve as the primary point of contact for all inquiries generated through online social channels and will serve as a community manager across multiple business, ensuring consistent communication with all audiences. This individual will be responsible for managing online inquiries, addressing client/customer concerns, and fostering positive relationshi...

This position leads the Global Humanitarian Surge function which provides surge capacity deployment services for Responses and Field Offices across the WV Partnership. This role works with relevant focal points at GC, RO, FO and SO functions in identification, vetting and developing surge staff in preparedness for Emergency deployments.This enables the timely scale up and continuity of WV respons...

Job Description :JOB PURPOSEThis position leads the Global Humanitarian Surge function which provides surge capacity deployment services for Responses and Field Offices across the WV Partnership. This role works with relevant focal points at GC, RO, FO and SO functions in identification, vetting and developing surge staff in preparedness for Emergency deployments.This enables the timely scale up ...

Smart Applications International is a leading ICT solutions provider delivering a wide range of world-class technological solutions. Fondly known as Smart within the industry, the company was founded to provide innovative, secure, and high-tech solutions in Africa and beyond. Staying ahead through constant research and innovation. Job Purpose The Customer Experience Executive is responsible for d...

World Vision is an international Christian relief, development and advocacy organisation working in almost 100 countries world-wide to create lasting change in the lives of children, families and communities to overcome poverty and injustice. Summary This position leads the Global Humanitarian Surge function which provides surge capacity deployment services for Responses and Field Offices across ...

This position leads the Global Humanitarian Surge function which provides surge capacity deployment services for Responses and Field Offices across the WV Partnership. This role works with relevant focal points at GC, RO, FO and SO functions in identification, vetting and developing surge staff in preparedness for Emergency deployments. This enables the timely scale up and continuity of WV respon...

Selection and acquisition of new projects and organizations (agri-SMEs, cooperatives or rural microfinance institutions) where Rabo Foundation can make a difference based on knowledge, networks, and (financial) products.Conduct customer due diligence (CDD) and write Impact memo s including profound financial and impact analysis for Rabo Foundation s Impact Committee in the Netherlands.Perform ons...

Job Summary:The Online Client Relations Officer will serve as the primary point of contact for our clients/customers in the online space. This individual will be responsible for managing online inquiries, addressing client/customer concerns, and fostering positive relationships through various digital channels. The ideal candidate will have excellent communication skills, a strong customer servic...

Vanguard Powersol Ltd are the market leaders in Power Protection systems and data center infrastructure. We are authorized distributors for Eaton, TrippLite, D-Link, Vertiv, Panduit and Rocket Batteries, and are a firm with the capability of providing end-to-end solutions for reliable power back-up and IT infrastructure needs. Summary As a Structured Cabling Specialist at VPL, you will play a piv...

Brief Description S/he will provide end users with regular updates on the progress of resolving their incidents or fulfilling their requests. Detailed Description Serve as the first point of contact for customers seeking technical assistance over the phone or email. Perform remote trouble shooting through diagnostic techniques and pertinent questions. Determine the best solution based on the issu...

Serve as the first point of contact for customers seeking technical assistance over the phone or email.Perform remote trouble shooting through diagnostic techniques and pertinent questions.Determine the best solution based on the issue and details provided by customers.Walk the customer through the problem-solving process.Direct unresolved issues to the next level of support personnel.Provide acc...

We are currently seeking a highly motivated and skilled Bilingual Call Center Representative proficient in both English and Spanish to join our dynamic team. This role will involve handling customer inquiries, resolving issues, and providing outstanding support via phone, email, and other communication channels.Job DescriptionRespond promptly and professionally to inbound and outbound calls, emai...

Respond promptly and professionally to inbound and outbound calls, emails, and chats from customers in both English and Spanish.Provide accurate information and assistance regarding products/services, pricing, orders, and other inquiries.Address customer concerns, complaints, and escalations with empathy and efficiency.Process orders, returns, and exchanges accurately and by company policies.Main...

Kenya Airways, the leading African airline flying to more African destinations than any other carrier, takes pride in being at the forefront of connecting Africa to the world and the World to Africa through its hub Nairobi Jomo Kenyatta International Airport. Summary S/he will provide end users with regular updates on the progress of resolving their incidents or fulfilling their requests. Respons...

Position: Head of Operations and Programs Industry: Media Location: Nairobi Salary: 230k - 250k Reports to: Executive Director Our client provides space for networking, collaborating, and experimenting among Kenya s media practitioners. As a vibrant hub, it continues to foster a dynamic community of storytellers and media professionals, providing a platform for knowledge sharing and innovation. T...