complaint manager jobs

JOB PURPOSEThe jobholder will Coordinate with the Head Branches in implementing and carrying out bank policy and procedures with respect to overall operations of the branch. The role is responsible for business development within the branch market to meet or exceed business development goals; development, coaching and discipline of staff to assure appropriate proper branch sales and customer serv...

At Sidian Bank, we recognize the significant accountability and inherent risks that an entrepreneur takes to make his ideas and dreams a reality. It is for this reason that our mission is to empower entrepreneurs to create wealth through provision of transformational financial solutions that meet entrepreneurs needs and facilitate growth through convenience and choice. JOB PURPOSE The jobholder w...

At Sidian Bank, we recognize the significant accountability and inherent risks that an entrepreneur takes to make his ideas and dreams a reality. It is for this reason that our mission is to empower entrepreneurs to create wealth through provision of transformational financial solutions that meet entrepreneurs needs and facilitate growth through convenience and choice. JOB PURPOSE The jobholder w...

Lesaffre designs, manufactures and markets innovative solutions for Baking, Food taste & pleasure, Health care and Biotechnology. Family group born in northern France in 1853, now a multi-national and a multicultural company, Summary Reporting to the production manager, you will oversee the safety, health environment, and quality assurance side of Lesaffre Kenya. You will develop, manage, supervi...

Standard Bank Group is the largest African banking group by assets offering a full range of banking and related financial services. Africa is our home, we drive her growth Our vision is to be the leading financial services organisation in, for and across Africa, delivering exceptional client experiences and superior value Job Purpose: To be the lead event facilitator and Lead coordinator of the F...

Job ProfileTo contribute to CAFOD's involvement in Eritrea in line with the agreed Core Country Programmes, by taking lead on the day-to-day management of Monitoring, Evaluation and Learning for CAFOD and Institutional supported programmes and partnerships.The Programme Officer Monitoring, and Evaluation will be responsible for and provide technical advice and guidance on monitoring, evaluation a...

Job DescriptionTo be an ambassador of the Front Office and the hotel, in and outside the work place.To provide a personal service to all the guests, fully aware and following the hotel standards and procedures.To ensure that all guests / visitors receive a warm welcome, cordially greeting them, helping them out from their car / taxi, opening the hotel doors for them as well as escorting them to t...

We are GLOBAL NEIGHBOURS We believe that everyone in the world has the right to live their lives with dignity. That s why we work through the local Catholic Church and other partners in Africa, Asia, Latin America and the Middle East to fight poverty and injustice, wherever the need is greatest. Job Profile To contribute to CAFOD s involvement in Eritrea in line with the agreed Core Country Progr...

Job Description Job Description To be an ambassador of the Front Office and the hotel, in and outside the work place. To provide a personal service to all the guests, fully aware and following the hotel standards and procedures. To ensure that all guests / visitors receive a warm welcome, cordially greeting them, helping them out from their car / taxi, opening the hotel doors for them as well as ...

Role ProfileWe are looking to bring onboard a Customer Experience Executive to based in Mombasa, Kenya to join our operations team. The role holder will play key role in resolving customer issues and act as an interface between the customer (both internal and external) and the solution providers. He/she will address complaints, resolve issues and drive customer satisfaction and retention for the ...

Principle AccountabilitiesRelationship Management & Customer ServiceProvide clients with personalized service so as to develop close relationships, achieve maximum profitable contribution for the client and the bank, and build client loyalty.Identify financial and non-financial requirements clients by conducting financial needs analysis.Ensure clients are aware of all financial services offered b...

DRC established operational presence in Sudan in 2004 providing support to conflict-affected population in the west of the country. With the outbreak of recent conflict in 2023, DRC pivoted to an integrated humanitarian response to meet the urgent needs of IDPs, refugees, migrants, and host communities, providing protection services, mobile Camp Coordination and Camp Management (Transit camp of M...

Under the supervision of the Field Director, the Safeguarding and CARM Officer will work on establishing and strengthening the accountability system for the Nawiri program in Mercy Corps Kenya. S/he will be managing day-to-day accountability feedback mechanisms that includes handling of beneficiary feedback and building a feedback loop into adaptive program management. S/he will be responsible fo...

GENERAL DESCRIPTION OF THE POSITION:Under the direction and supervision of the Programs Coordinator, the role of the Senior MEAL Officer is to establish and implement systems to promote evidence-based decision-making and to ensure harmonized monitoring, evaluation, accountability and learning practices across MEAL and program teams at the mission level. The position holder will support the design...

Job Summary:The Ideal candidate will play a crucial role in overseeing and enhancing the sales governance framework within the Retail banking segment. The main responsibilities will include designing and implementing sales policies, procedures, ensuring compliance with all relevant laws, regulatory requirements, and driving initiatives to optimize sales processes.Key responsibilities:The Incumben...

One HR information system to manage your employees entire employment lifecycle. Build an incredible workplace and grow your business with our all-in-one platform. Job Summary: The Customer Care executives primary function is to attract customers by fielding inbound inquiries, and complaints from customers, troubleshooting issues as they arise and maintaining an open line of communication across t...

I&M Bank is a wholly owned subsidiary of I&M Holdings Limited, a publicly quoted company at the Nairobi Securities Exchange (NSE). The bank possesses a rich heritage in banking. Job Summary: The Ideal candidate will play a crucial role in overseeing and enhancing the sales governance framework within the Retail banking segment. The main responsibilities will include designing and implementing sal...

Founded in 1991, Secours Islamique France (SIF) is a NGO devoted to social and humanitarian assistance and development aid in France and the world. SIF is a 23 year-old NGO guided by the Islamic values of solidarity and respect for human dignity and by the humanitarian principles of neutrality, independence and impartiality. GENERAL DESCRIPTION OF THE POSITION: Under the direction and supervision...

Job Summary:The Customer Care executives primary function is to attract customers by fielding inbound inquiries, and complaints from customers, troubleshooting issues as they arise and maintaining an open line of communication across the organization.The core responsibility is to ensure Rubis Energy customers experience excellent customer service.Key Responsibilities:Manage all incoming customer ...

Job Ref. No: JHIL107Role PurposeThe job holders will be obliged to deliver their respective regional bancassurance month-on-month and yearly revenue budgets.Main ResponsibilitiesOperationalEnsure achievement of sustainable growth of the assigned region to meet the set revenue objectives.Plan and co-ordinate health Insurance sales activation programs organized by Banks, Regional or Branch manageme...

Christian Blind Mission (CBM) Kenya is an independent Member Association of the CBM Family, registered under Kenyan law as an incorporated company limited by guarantee, having a Memorandum and Articles of Association with a membership, board and company secretary Job Overview The job holder is a member of the IAG Global team and will accordingly contribute at a high level to the development and i...

Jubilee Insurance was established in August 1937, as the first locally incorporated Insurance Company based in Mombasa in 1937. Jubilee Insurance has spread its sphere of influence throughout the region to become the largest Composite insurer in East Africa, handling Life, Pensions, general and Medical insurance. Job Ref. No: JHIL107 Role Purpose The job holders will be obliged to deliver their r...

Job Ref. No. JLIL204Role PurposeThe role holder will be responsible for developing and executing exploratory and automated tests to ensure product quality. This will entail designing and implementing tests, debugging, and defining corrective actions, reviewing system requirements, and tracking quality assurance metrics (e.g. defect densities and open defect counts.)Main ResponsibilitiesStrategy:D...

We are seeking to recruit a Customer Experience Executive to provide a point of communication and contact with customers to address concerns and complaints and review the customers comments regarding their experience while reviewing all customer information in company databases to ensure that it is up to date. Customer Experience Job Responsibilities Respond to customer inquiries and make every e...