complaint manager jobs

Principle AccountabilitiesRelationship Management & Customer ServiceProvide High Net Worth (HNW) clients with personalized service so as to develop close relationships, achieve maximum profitable contribution for the client and the bank, and build client loyalty.Identify financial and non-financial requirements of HNW clients by conducting financial needs analysis.Ensure clients are aware of all ...

Lesaffre designs, manufactures and markets innovative solutions for Baking, Food taste & pleasure, Health care and Biotechnology. Family group born in northern France in 1853, now a multi-national and a multicultural company, Summary Reporting to the production manager of Lesaffre Kenya, you will oversee the safety, health environment, and quality assurance side. You will develop, manage, supervi...

Housing Finance Company of Kenya was incorporated as the premier mortgage Finance Institution in Kenya licensed under the Banking Act with the CDC and the GoK owning 60% and 40% respectively. Principle Accountabilities Relationship Management & Customer Service Provide High Net Worth (HNW) clients with personalized service so as to develop close relationships, achieve maximum profitable contribut...

As a Social Performance Manager, your role is to ensure that the farm operates in a socially responsible manner and maintains positive relationships with various stakeholders, including employees, local communities, government agencies, and non-governmental organizations (NGOs). You will be responsible for developing and implementing strategies to address social issues, promote sustainability, an...

HFC Limited, the banking and property finance subsidiary of HF Group, has an exciting opportunity in our Retail Department. We are seeking a talented, dynamic, self-driven, and results-oriented individual who is committed to performance, excellence, and participating in our growth strategy.The Relationship Manager is primarily responsible for servicing and managing client relationships by engagin...

Q-Sourcing Servtec Group is a global management consulting firm that helps people make significant improvements to their business performance and realize their most important career goals. Summary As a Social Performance Manager, your role is to ensure that the farm operates in a socially responsible manner and maintains positive relationships with various stakeholders, including employees, local...

JOB TITLE: SOCIAL PERFORMANCE & COMMUNITY RELATIONS MANAGER About This Job: Q-Sourcing Limited trading as Q-Sourcing Servtec is a manpower management solutions firm operating in the East African Region in the countries of Uganda, Kenya, Tanzania, Rwanda, and South Sudan. On behalf of our client, we are looking for a competent , skilled, and experienced Social Performance & Community Relations Man...

Overall purpose of the role:This role has a regional focus and ensures compliance to DRC procedures and guidelines within the whole regional area. The role contributes to the development of regional strategies, which are translated into action plans and day-to-day tasks. The role provides support and/or technical guidance to country operations while overseeing activities with regional scope.Key r...

The Danish Refugee Council (DRC) is a humanitarian, non-governmental, non-profit organisation founded in 1956 that works in more than 30 countries throughout the world. Overall purpose of the role: This role has a regional focus and ensures compliance to DRC procedures and guidelines within the whole regional area. The role contributes to the development of regional strategies, which are translat...

Job Ref. No: JHIL107 (Re-advertised)Role PurposeThe job holders will be obliged to deliver their respective regional bancassurance month-on-month and yearly revenue budgets.Main ResponsibilitiesOperationalEnsure achievement of sustainable growth of the assigned region to meet the set revenue objectives.Plan and co-ordinate health Insurance sales activation programs organized by Banks, Regional or...

The Danish Refugee Council (DRC) is an independent international non-governmental organization, working in 40 countries throughout the world, and our primary mandate is to promote durable solutions for refugees and displaced populations. DRC East Africa & Great Lakes (EAGL) region provides urgent response at the onset of displacement and works with displacement-affected populations - both interna...

Business Management 40%Meet the minimum productivity requirements for calls, promise to pay (PTP) and kept promises (KPs) daily to ensure optimization of the collections function and achievement of the monthly targets for the collection agentUse the appropriate collection scripts and other tools available to verify client identity and negotiate with customers to obtain a promise to pay (PTP) or t...

Program / Department Summary:With funding from USAID's Bureau for Humanitarian Assistance (BHA), Mercy Corps is leading a consortium of Kenyan and International partners in implementation of Nutrition in ASALs Within Integrated Resilience Institutions (Nawiri) program, a $145 million (USD) Resilience Food Security Activity (2019 2027), which aims to sustainably reduce persistent acute malnutritio...

Mercy Corps is a global humanitarian aid agency engaged in transitional environments that have experienced some sort of shock: natural disaster, economic collapse, or conflict. Summary: With funding from USAID s Bureau for Humanitarian Assistance (BHA), Mercy Corps is leading a consortium of Kenyan and International partners in implementation of Nutrition in ASALs Within Integrated Resilience Ins...

Jubilee Insurance was established in August 1937, as the first locally incorporated Insurance Company based in Mombasa in 1937. Jubilee Insurance has spread its sphere of influence throughout the region to become the largest Composite insurer in East Africa, handling Life, Pensions, general and Medical insurance. Job Ref. No: JHIL107 (Re-advertised) Role Purpose The job holders will be obliged to...

Jubilee Insurance was established in August 1937, as the first locally incorporated Insurance Company based in Mombasa in 1937. Jubilee Insurance has spread its sphere of influence throughout the region to become the largest Composite insurer in East Africa, handling Life, Pensions, general and Medical insurance. Job Ref. No: JHIL107 (Re-advertised) Role Purpose The job holders will be obliged to...

Jubilee Insurance was established in August 1937, as the first locally incorporated Insurance Company based in Mombasa in 1937. Jubilee Insurance has spread its sphere of influence throughout the region to become the largest Composite insurer in East Africa, handling Life, Pensions, general and Medical insurance. Job Ref. No: JHIL107 (Re-advertised) Role Purpose The job holders will be obliged to...

About Trees for the Future At Trees for the Future (TREES), we train farmers in sustainable land use so that they can build vibrant regional economies, thriving food systems, and a healthier planet. As a global leader in agroforestry training for over 30 years, TREES provides hands-on education and support, encouraging farmers in developing countries to work with nature, not against it. Our signa...

Job area Industrial Category Baking Location Nairobi, Kenya Contract type Fix term contract Experience 3 to 5 years Job description Fixed-term contract : 4 monthsReporting to the production manager of Lesaffre Kenya, you will oversee the safety, health environment, and quality assurance side.You will develop, manage, supervise, and coordinate work systems to ensure that the production and service...

HEALTH & SAFETYIncident management, investigation and documentationManaging the implementation and Sustenance of Management SystemsManaging the maintenance of the legal register through engagement of local authorities (KEBS, DOSH, NEMA, and County Government) on permits, licenses and analysis reporting.Serve as the management representative to communicate all requirements and any changes of manag...

Job Description Reporting to the production manager of Lesaffre Kenya, you will oversee the safety, health environment, and quality assurance side. You will develop, manage, supervise, and coordinate work systems to ensure that the production and services of the company meet Lesaffre Group safety and quality standards You will report and document all instances of non-compliance. Key responsibilit...

JOB PURPOSEThe jobholder will Coordinate with the Head Branches in implementing and carrying out bank policy and procedures with respect to overall operations of the branch. The role is responsible for business development within the branch market to meet or exceed business development goals; development, coaching and discipline of staff to assure appropriate proper branch sales and customer serv...

At Sidian Bank, we recognize the significant accountability and inherent risks that an entrepreneur takes to make his ideas and dreams a reality. It is for this reason that our mission is to empower entrepreneurs to create wealth through provision of transformational financial solutions that meet entrepreneurs needs and facilitate growth through convenience and choice. JOB PURPOSE The jobholder w...

At Sidian Bank, we recognize the significant accountability and inherent risks that an entrepreneur takes to make his ideas and dreams a reality. It is for this reason that our mission is to empower entrepreneurs to create wealth through provision of transformational financial solutions that meet entrepreneurs needs and facilitate growth through convenience and choice. JOB PURPOSE The jobholder w...