•On Wednesday, there was a network outage affecting customers across the country.
•Telkom confirmed there was a service interruption on their GSM prepaid service.
Telkom CEO Mugo Kibati has said that its customers will receive a 200MB bundle compensation for one day.
The compensation was for the network outage that run from Wednesday, January 19, to Thursday the following day, across the country, affecting thousands of customers.
"Dear customer, thank you for your patience and understanding, we worked tirelessly to restore your service last week. We value your partnership, support and confidence to let us provide you with your technology product of choice." the statement read.
A few hours later, customers reported that the services were down again, of which Telkom Confirmed there was a service interruption on their GSM prepaid service and global data.
We are currently experiencing a service interruption on our GSM prepaid services and Global data. Our team is working on restoration. ^eZ— Telkom Kenya (@TelkomKenya) January 24, 2022
The company claimed they are working on a network upgrade across the country.
Yesterday the same problem reoccurred .it’s becoming a menace with your network— 𝖘𝖎𝖒𝖔𝖓 𝕹𝖉𝖔𝖑𝖔 (@Sndoloh) January 25, 2022
Hi Hillary, we are currently working on network upgrades across the country. Please bear with us as soon you will experience improved network coverage. ^eM— Telkom Kenya (@TelkomKenya) January 25, 2022