IMPROVING STABILITY AND RELIABILITY

Kenya Power renews focus on operational and technical efficiency

Timeliness and accuracy in billing critical in building customer confidence, winning their trust.

In Summary

• We are fine-tuning the system, investing in new IT infrastructure and reconfiguring the entire billing process to minimise complaints.

• To reduce commercial losses and improve billing efficiency, we changed our meter reading itinerary structure from geographical-based to feeder-based structure.

The last few months have thrust Kenya Power into the public limelight on many occasions with a series of misinformed accounts relating to our billing process.

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