KNEC: Our website is now fully functional

KNEC CEO David Njegere / EZEKIEL AMING'A

The Kenya National Examination Council has said that the portal to check the 2024 KCSE examination is fully functional.

KNEC said that candidates are currently receiving their results and the portal is receiving up to 300,000 hits per second.

The Council further admitted that minor delays are also experienced due to the high number of requests sent to the portal.

"The portal for checking the 2024 KCSE examination results is fully functional, and candidates are receiving their results. The minor delays in receiving feedback are due to the high number of requests sent to the portal, up to 300,000 hits per second," KNEC said in a statement on X.

"We urge Kenyans to be patient and assure them that everyone will be able to access their results."

The move to access the secondary examination results through an online portal was first utilized during the release of the 2023 KCSE results, though a similar challenge was experienced then. 

It was a shift from the past where Kenyans accessed results by sending a Short Message Service (SMS). 

The shift from SMS was informed by concerns by the public who complained about receiving fake results. 

The 2024 exam began on October 28 with 965,501 candidates sitting the assessment across 10,755 exam centres across the country.

Earlier, parents and students who rushed to access the 2024 KCSE results were left disappointed as the Kenya National Examination Council (KNEC) portal went down soon after the release. 

The portal crashed moments after Education Cabinet Secretary Julius Migos announced how to access the results. Some 965,512 candidates took their KCSE exams across 10,755 centers last year. 

“This page isn’t working." read the error message displayed when one tried to click through the link.

Candidates had been asked to access individual results online through a link on the KNEC website (https://results.knec.ac.ke). 

They were required to enter their index number and any of their names per their KCSE registration data. In his address, Ogemba advised any candidates with trouble accessing their results to call KNEC through the toll-free number 0800724900 or 0800721410. 

Kenyans rushed to social media to express their frustrations over the delays in accessing the results.