Most popular services on e-Citizen as Ruto launches new app

The Head of State is also expected to launch the Gava Mkononi application.

In Summary
  • On Jamhuri Day last year, Ruto directed that at least 5,000 services be digitized and made available on the e-Citizen platform.

  • Some of the objectives of the directive are to enhance service delivery by creating convenience and ease of access to services.

President William Ruto speaking during an interdenominational prayer church service in Kajiado county on June 25, 2023.
President William Ruto speaking during an interdenominational prayer church service in Kajiado county on June 25, 2023.
Image: PCS

President will on Friday unveil the e-Citizen Services, GavaMkononi App and Gava Express in his push for the digitisation of government services.

E-citizen which is set to be revamped has had most popular services on the platform.

They include  NTSA (Provisional Driving License), Business Registration Services, Police Clearance / Certificate of Good Conduct, Civil Registration Services (Marriage), Foreign Nationals Initial Registration, Directorate of Immigration Services, Kenya Ports Authority, Kenya Revenue Authority, HELB, and  MSMEs (Hustler Fund).

The services on the platform are expected to increase after the launch.

The Head of State is also expected to launch the Gava Mkononi application.

The phone-based app is set to make the services to be easily available for smartphone users.

"To make access to these services easier and in consideration of the fact that majority of users are likely to access them on smartphones, a phone-based app, GavaMkononi, has been successfully developed and will be unveiled tomorrow (Friday)," a statement read.

Ruto is also set to unveil Gava Express which is modelled along Huduma Centres.

"Unlike Huduma Centers that are primarily based in county headquarters, Gava Express will provide services at the grassroots. Gava Express will be driven in partnership with the private sector and targets the establishment of over 300,000 outlets," the statement adds.

On Jamhuri Day last year, Ruto directed that at least 5,000 services be digitized and made available on the e-Citizen platform.

Some of the objectives of the directive are to enhance service delivery by creating convenience and ease of access to services.

Among other objectives is the creation of employment by incubating innovations and projects whose funding is enabled by more revenue collection.

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