- The telco in a clarification on the X platform exonerated itself from blame saying it was the utility firm's duty to generate tokens, not them.
Giant telecommunication company Safaricom has said it is Kenya Power to blame for the delay in the purchase of tokens.
The telco in a clarification on the X platform exonerated itself from blame saying it was the utility firm's duty to generate tokens, not them.
"Kindly note, token is generated by KPLC. They are having delays with token production, kindly allow them time to resolve the issue and send the token," Safaricom said.
Safaricom was responding to a concern from a Kenyan.
The clarification came hot on the heels of pent-up frustration from a section of Kenyas who said they had not received their token despite having made a purchase nearly 24 hours later.
Kenya Power first confirmed that there was a glitch in the purchase of tokens on Saturday at 4:20 pm.
A notice from Kenya Power announcing the resumption of normalcy in the purchase of tokens at 7:50 pm Saturday was deleted Sunday morning.
The deletion came after frustrated Kenyans took to the comment section of the notice post to deny the resumption of normal services as they had not received their tokens.
The utility firm trended the better part of Sunday as concerned Kenyans queried when their purchased tokens would be generated.
A token purchase made by this writer around 10 pm Saturday was yet to be generated by the time of publishing this story.
Kenyans seeking the status of their token purchase can reach out to KPLC via C via 0703070707 or 0732170170 (chargeable at normal call rates) for assistance.