The National Transport and Safety Authority has announced that its systems will experience intermittent unavailability from Tuesday evening to Wednesday morning as it transitions to a new eLogbook platform.
The authority said the temporary disruptions will begin at 4 pm on Tuesday, June 9 and continue until 8 am on Wednesday, June 10.
According to NTSA, the downtime is necessary to facilitate a smooth migration to the eLogbook system, which is expected to enhance service delivery and streamline vehicle ownership processes.
“This is to inform all our stakeholders that the NTSA system will experience intermittent unavailability on Tuesday, 9th June 2026 (4 pm) to Wednesday, 10th June 2026 (8 am) to facilitate a smooth transition to the eLogbook,” the authority said.
NTSA apologised for any inconvenience that may arise from the temporary outage and appealed to customers for patience as the upgrade is undertaken.
“We sincerely apologise for any inconvenience this may cause and appreciate your patience and understanding as we work to offer quality services to you,” the notice stated.
The authority advised Kenyans requiring assistance during the transition period to contact NTSA through its official support channels or visit the nearest NTSA office.
The planned maintenance comes as the authority continues to digitise its services and modernise transport-related transactions through online platforms.
The new digital system, commonly referred to as the e-logbook, will officially take effect on June 10, marking the end of the traditional paper-based Certificate of Registration for newly processed transactions.
The transition is part of the government’s wider push to digitise public services and reduce bureaucracy through the e-Citizen platform.
In announcing the rollout, NTSA said the move is aimed at addressing long-standing challenges associated with physical logbooks, including document forgery, delays in ownership transfers, and the inconvenience of repeated visits to government offices.
“As part of this ongoing transformation, the authority is pleased to announce plans to replace the current paper-based Certificate of Registration (logbook) with a secure, convenient digital version (eLogbook),” NTSA said.
Under the new system, motorists will no longer receive paper logbooks after vehicle registration or ownership transfer.
Instead, vehicle owners will access their logbooks digitally through their personal NTSA TIMS and e-Citizen accounts.
Through the online portal, users will be able to view, verify, download and manage their vehicle registration documents at any time.
The authority says the e-logbook will offer instant digital issuance immediately after registration or transfer, eliminating the waiting period that has traditionally taken days or even weeks before motorists receive physical documents.
Ownership changes will also reflect instantly in the system, reducing the risk of outdated records and disputes over vehicle ownership.
The digital transition is expected to significantly change Kenya’s second-hand motor vehicle market, which has for years been plagued by fake logbooks and fraudulent transactions.
One of the biggest selling points of the e-logbook is enhanced security.
According to NTSA, the new documents will come with tamper-proof digital encryption technology designed to make forgery nearly impossible.
The authority says the system will protect motorists, banks, insurers and vehicle buyers from fake ownership documents that have become common in the market.
For years, unsuspecting Kenyans purchasing second-hand vehicles have fallen victim to fraudsters using forged logbooks to sell stolen or illegally acquired vehicles.
With the new system, NTSA says buyers, financial institutions and insurance companies will be able to instantly verify the authenticity of a vehicle’s ownership details through a simple digital scan.
The authority believes this will eliminate manual verification processes that have often delayed transactions and exposed buyers to fraud.
The e-logbook is also expected to benefit banks, Saccos and insurance firms.
Financial institutions will now be able to directly verify vehicle ownership and lien status online before approving loans secured against vehicles.
NTSA says this feature is expected to speed up vehicle financing approvals and reduce paperwork for borrowers.
