The Principal Secretary for Information, Communication , and Digital Economy, Mr. Stephen Isaboke, has called on Kenyans to embrace postal services as a pillar for national connectivity and economic growth.
Speaking during the World Post Day 2025 celebrations in Nairobi, which also coincided with Customer Service Week, the PS emphasized the continued relevance of postal services in the digital era.
The event brought together officials from the Ministry of ICT, the Communications Authority, Postal Corporation of Kenya (PCK) staff, and other industry stakeholders.
Isaboke commended the Postal Corporation of Kenya for its expanding footprint across the country and its critical role in linking communities to economic and social opportunities.
“The Postal Corporation remains one of the most reliable networks for connecting Kenyans across all 47 counties,” he said.
“Postal services have evolved beyond mail delivery; they now play a central role in e-commerce, logistics, and financial inclusion.”
He noted that the government is committed to supporting reforms aimed at revitalizing the postal sector in line with the Taifa Digital Strategy, adding that modernization and innovation are vital to the sector’s growth.
“We are transforming the postal system to ensure it remains competitive and sustainable. Through technology, we are building a network that supports business, government services, and social development,” he stated.
The PS also encouraged Kenyans to take advantage of the postal network’s diverse services, especially those related to digital trade and government transactions.
“The postal sector is an enabler of the digital economy. By embracing it, we empower communities and strengthen national unity,” he added.
Isaboke highlighted the rollout of PostalPay, a digital payment platform developed by the Postal Corporation to enhance financial inclusion, particularly in rural areas. He said, “PostalPay is a major milestone that shows how the postal system can adapt to new realities and serve every Kenyan more efficiently.”
Other speakers at the conference, including John Tanui, CEO Postal Corporation of Kenya, reaffirmed the need for continued investment in the postal sector to align with global digital transformation trends.
The World Post Day theme, “Post for People: Global Service, Global Future,” underscored the role of postal systems in fostering global connections and inclusive growth.
Isaboke concluded by applauding postal employees for their dedication and resilience.
“I commend every postal worker for their hard work and contribution to national development. You are the bridge that connects Kenyans to opportunities, both locally and globally,” he said.
The ceremony also featured recognition of young participants in the UPU Letter-Writing Competition, reflecting the government’s commitment to nurturing literacy, creativity, and civic awareness among youth.
