The Kenya Civil Aviation Authority (KCAA) has temporarily suspended operations at its Personnel Licensing (PEL) Department for 30 days to pave the way for a fully automated licensing system.
In a statement dated August 22, 2025, Director General Emile N. Arao said the move takes effect immediately and is part of modernisation efforts aimed at eliminating duplication, improving efficiency and providing faster services.
“This modernisation is aimed at eliminating duplication, improving efficiency and providing applicants with a faster and seamless service experience,” said Arao.
KCAA announced that as part of the transition, a computer-based examination system will be introduced. According to the Authority, this will enhance transparency, reliability and overall service delivery in licensing.
The regulator has acknowledged that the temporary suspension could raise concerns among stakeholders. To address this, KCAA will open a dedicated feedback channel early next week. The channel will allow stakeholders to submit recommendations, past complaints, and raise issues such as irregularities and illegalities.
Arao noted that submissions can be made anonymously, and the feedback will play a “key role in refining the examination and licensing process.”
The Authority assured the aviation industry that despite the short-term disruption, it remains focused on upholding high standards in training and licensing.
“The Authority remains committed to upholding the highest standards of aviation training and licensing, while ensuring continuity, trust and the sustained growth of a safe, efficient and dynamic aviation sector,” said the Director General.
The reforms are expected to improve service delivery in aviation licensing while building greater confidence in the regulatory process.
