The Communications Authority of Kenya has warned that it will take action against Public Service Vehicle (PSVs) and e-commerce companies operating courier services without licenses from the authority.
In a notice by Director General David Mugonyi, operating courier services without the required license from the Communication Authority is against the law.
He said that once convicted, the offence attracts a fine not exceeding Sh300,000 or imprisonment for a term not exceeding one year, or both.
"It has come to the attention of the Authority that a number of unauthorised Public Service Vehicle (PSV) Saccos and e-commerce players are offering courier services without obtaining the requisite license from the Authority," the notice reads.
"Pursuant to Section 49 of the Kenya Information and Communications Act, 1998, any person found contravening these provisions commits an offence and shall be subject to penalties upon conviction."
Mugonyi urged members of the public to only engage the services of licensed postal and courier operators to ensure the safety of their items.
He said this way, the public will also mitigate other risks associated with engaging unauthorised service providers.
"The public is further encouraged to verify the validity of courier service providers by demanding to view a valid compliance certificate issued by the Authority," he said.
"By patronising duly authorised operators, consumers benefit from the security of prescribed complaints resolution and compensation mechanisms, ensuring a secure and reliable service experience."
Mugonyi added that a comprehensive register of licensed courier providers, along with the courier market structure and license administration framework, is available on the Authority’s website.
He further noted that it is important for operators to obtain the appropriate license from the Authority and maintain compliance with regulatory requirements at all times.
