The National Transport and Safety Authority(NTSA) has asked Kenyans who had applied for the new generation number plates to pick them.
The Authority said those who have received SMSs, should visit the centres they identified for collection during the application process.
"We humbly request motor vehicle owners who have received SMS to pick up their number plates," the statement read.
NTSA had extended working hours to enable Kenyans to collect both number plates and driving licenses, clearing backlogs.
Its offices operate for about 11 hours, Monday to Friday, from 7:30 am to 6 pm.
NTSA Road Safety Strategy Manager Samuel Musumba has said the move to extend the working hours was due to the high demand for the new generation plates.
Musumba said the high demand for number plates and driving licenses has seen the authority serve thousands of people amid rising demand.
“The demand for number plates and driving licenses has been high so we said to help Kenyans and make services closer to the people, we need to increase the working hours a little bit so you will see us putting in more hours as we continue,” Musumba said.
Musumba said before the decision to extend the working hours, queues at the NTSA banking halls would start as early as 7 am.
“We are asking as many Kenyans as possible to please take advantage of our extra hours, and we will serve you, we have help desks now everywhere. Any queries now we will deal with them you don’t need to worry,” Musumba said.
“Those who have not picked up their driving licenses please come for them. We have had incidences where some of the licenses have been lying at our premises for long.”
Transport CS Kipchumba Murkomen had in September directed NTSA to clear all backlog in two weeks, after he made an impromptu visit to the authority's offices.
"I will hold the senior management of NTSA personally responsible and accountable for any further delays and poor service delivery experienced from now henceforth," Murkomen added.
