- "Through the RRI that commenced this week, the company has installed 10,759 meters for new connections," Kenya Power CEO said.
- He added that currently, total pending new connections stand at 236,924.
Kenya Power has announced the commencement of a Rapid Results Initiative (RRI) to clear electricity meter connection backlog.
Speaking on Tuesday, Kenya Power CEO Joseph Siror said the initiative has already started.
"Through the RRI that commenced this week, the company has installed 10,759 meters for new connections," he said.
Siror said that the RRI will see pending connections cleared within 90 days.
During this period, the company aims to connect over 320,000 customers.
The Kenya Power CEO added that currently, total pending new connections stand at 236,924.
He attributed the delays that have been previously to challenges with the procurement of critical materials.
“In the recent past, we have experienced challenges with the procurement of critical materials which has negatively impacted our drive to onboard new customers," Siror said at Stima Plaza, during an event to kick start the company's Customer Service Week.
"I am happy to note that these challenges have been addressed and we have started receiving meters, which we are deploying to clear pending connections.”
The Rapid Result Initiative comes in the wake of complaints by Kenyans over connectivity issues.
Other complaints also revolve around the cost of electricity among others.
In August most parts of the country experienced a power blackout that Kenya Power attributed to a fault on one of the generation plants".
In an earlier update, Kenya Power had said the failure of electrical services was caused by a system disturbance that led to a loss of bulk power supply.