NHIF has dismissed claims that its database spanning three years ago has been deleted.
In a statement in the wake of reports indicating that the database was missing, NHIF assured Kenyans that all is well and that the information has not been tampered with.
"Attention is drawn to social media posts alleging that the NHIF database for the last three years has been deleted," NHIF said.
It added:
"NHIF would like to categorically assure Kenyans that the database is intact and has not been tampered with in any way, as alleged in the various misleading social media posts."
The health insurance said members can access the database by dialing *155# or by downloading "My NHIF app", or through the NHIF web portal.
Members can also send their ID number to 1550 to access their information.
NHIF urged the public to disregard the social media posts, assuring that it will continue to deliver quality health insurance services.
It said the services include regular member access in contracted hospitals across the country, based on information captured in the database.
