BACK TO NORMAL

Services fully restored – Telkom tells users

Users told to restart devices.

In Summary

• Service back to normal. Users told to restart devices

• The service interruption lasted for more than 15 hours.

A Telkom card is displayed
TELKOM A Telkom card is displayed
Image: MARGARET WANJIRU

Telkom users can now continue enjoying services after the country's third-largest telecommunication operator announced resolving a network hitch.

The network hitch saw the services interrupted for more than 15 hours.

The company has confirmed in a tweet that the services are back to normal.

Users have been directed to restart their devices and share feedback.

According to Telkom, the carrier was experiencing a service interruption that affected its GSM prepaid services and Global data.

The users could not make calls, check balance, use T- kash, access the internet or send SMS.

Telkom Kenya is one of the major telecommunications companies in Kenya and is government-owned.