SUPER APP

NHIF partners with Safaricom to launch payments, approvals app

Customers will need to select the NHIF Mini-app, key in their details and review the “Terms and Conditions” to proceed.

In Summary

•The NHIF mini-app will provide all NHIF services through the Super App, empowering customers to access services wherever they may be without visiting NHIF offices or downloading a separate app.

•Payment and account reconciliation services are already live on the mini-app, with procedure approvals set to become available soon. 

An employee assists a customer to set-up M-Pesa money transfer service.
An employee assists a customer to set-up M-Pesa money transfer service.
Image: REUTERS

Safaricom and the national health insurer have launched the NHIF mini-app within the M-Pesa Super App.

The NHIF mini-app will provide all NHIF services through the Super App, empowering customers to access services wherever they may be without visiting NHIF offices or downloading a separate app.

Payment and account reconciliation services are already live on the mini-app, with procedure approvals set to become available soon. 

NHIF CEO Peter Kamunyo said NHIF is currently undertaking a digital transformation of all its processes, including the registration & identification of members, claims management and payment mechanisms.

"Partnering with Safaricom will enable NHIF to offer members seamless services and accomplish our goal to broaden access to healthcare by reaching our customers wherever they are," he said.

"It will also save millions of NHIF members both the cost and time to access services and enable the Fund to become more efficient by drastically reducing the administrative cost of having to provide services physically."

The NHIF mini-app is available under the “Discover” option in the M-PESA Super App and will be provided for free to all customers.

To access services, customers will need to select the NHIF Mini-app, key in their details and review the “Terms and Conditions” to proceed.

Safaricom CEO Peter Ndegwa said they are delighted to partner with NHIF .

"It will provide millions of customers with the convenience to access health insurance services on the go, saving them time and money,”he said.

 

Edited by CM