KQ suspends flights to Mumbai, to refund fare

The flight ban begins at midnight Saturday, May 1.

In Summary

•Partially utilized tickets should be refunded less 70% of the sector already travelled.

•However KQ said Kenyans will experience delays in the refund process. 

Kenya Airways Boeing 787 dreamliner at KQ headquarters in Nairobi./FILE
Kenya Airways Boeing 787 dreamliner at KQ headquarters in Nairobi./FILE

Kenya Airways has suspended passenger flights to and from Mumbai until further notice. 

This is after the government suspended all passenger flights to and from India for 14 days as a deadly coronavirus variant ravaged the Asian nation. 

The flight ban begins at midnight Saturday, May 1. 

In a statement on Friday, the National Airline said the last passenger flight will arrive in Nairobi from Mumbai before midnight on Saturday, May 1.

“KQ cargo operations will continue in order to facilitate delivery of emergency supplies including pharmaceuticals and medical equipment to Kenya and across Africa,” KQ said.

KQ said customers affected by the suspension can change their bookings for later travel.

“.. or exchange their booking for a voucher that can be used for future travels within 12 months,” they said.

Open tickets will be valid for one year from the date of original issue. 

New travel dates can be rebooked and ticketed free of charge within the same cabin and seasonality for any future flight/destination.

If the new ticket is a higher fare, the passenger will only pay the fare difference and taxes (in case of change in seasonality and/or routing).

Customers who do not wish to take advantage of any of the provided rebooking options may still submit tickets/EMDs already issued for refund. Refund penalties will be waived.

Partially utilized tickets should be refunded less 70% of the sector already travelled.

However KQ said Kenyans will experience delays in the refund process.

“We apologize to our customers for the inconvenience and thank you for your support during this time.  We look forward to serving you on board this route in the future as we adhere to stringent precautionary health protocols.”

Kenya joins the UK, Oman, France, Canada, Hong Kong, Singapore Bangladesh among countries that have banned flights from India.