Technical phone support

VillageReach transforms health care delivery to reach everyone, so that each person has the health care needed to thrive. We develop solutions that improve equity and access to primary health care. This includes making sure products are available when and where they are needed and primary health care services are delivered to the most under-reached Summary Essential Duties and Responsibilities in...

Serve as the first point of contact for customers seeking technical assistance over the phone or email.Perform remote trouble shooting through diagnostic techniques and pertinent questions.Determine the best solution based on the issue and details provided by customers.Walk the customer through the problem-solving process.Direct unresolved issues to the next level of support personnel.Provide acc...

Kenya Airways, the leading African airline flying to more African destinations than any other carrier, takes pride in being at the forefront of connecting Africa to the world and the World to Africa through its hub Nairobi Jomo Kenyatta International Airport. Summary S/he will provide end users with regular updates on the progress of resolving their incidents or fulfilling their requests. Respons...

About the role The Charging Station Network Team Leader plays a crucial role in ensuring the seamless operation of Charging Stations, overseeing regular Charging Station Attendants (CSAs) and team leads to deliver quality service to our clients. This leadership position involves a combination of operational oversight, team management, and client satisfaction RESPONSIBILITIES: Operational Manageme...

Discover your full potential. At Tetra Tech, we are collaborating with industry-leading experts for a sustainable future for our world. We combine consulting and engineering with advanced analytics and technology to solve the world's most complex challenges. Our innovation hubs across the globe will enable you to share ideas and best practices while growing your professional network. Wherever you...

Ampersand is Africas first and leading integrated electric motorcycle and transport energy solution. We offer East Africa s five million taxi motorcyclists a commercial electric motorcycle that is cheaper from day one, provides better overall user experience and requires minimal customer behaviour change About the role The Charging Station Network Team Leader plays a crucial role in ensuring the ...

ABOUT VILLAGEREACH VillageReach transforms health care delivery to reach everyone, so that each person has the health care needed to thrive. We develop solutions that improve equity and access to primary health care . This includes making sure products are available when and where they are needed and primary health care services are delivered to the most under-reached. Radical collaboration with ...

JOB TITLE IT INTERN NATURE OF JOB FULL TIME INDUSTRY MANUFACTURING SALARY KSH 25,000 JOB LOCATIONS MLOLONGO Duties and Responsibilities Provide technical support and assistance to end-users, including troubleshooting hardware, software, and network issues via phone, email, or in-person. Install, configure, and maintain computer hardware, software, and peripherals, including desktops, laptops, pri...

JOB TITLE IT ASSISTANT NATURE OF JOB FULL TIME INDUSTRY SALES SALARY KSH 20,000 JOB LOCATIONS OYUGIS Duties and Responsibilities Provide technical support and assistance to end-users, including troubleshooting hardware, software, and network issues via phone, email, or in-person. Install, configure, and maintain computer hardware, software, and peripherals, including desktops, laptops, printers, ...

As a Customer Support Engineer, you will be primarily responsible for monitoring, maintaining, and troubleshooting Tatu Telecom's and its affiliates' multiservice network infrastructure and implementing changes, such as provisioning, suspension, reactivation, and termination of circuits, in response to user requests and project work. You will also be required to deal with escalated issues from cu...

Project Summary: The goal of USAID's Somalia Monitoring Learning Project-2 (SMLP-2) is to establish a third-party monitoring (TPM) system to collect data that verifiespartner reported outputs and selected outcomes, and to deduce lessons learned from humanitarianprograms in Somalia funded by BHA/Somalia. The overall goal of SMLP-2 is to increaseBHA/Somalia's access to independent, verifiable data ...

Duties and ResponsibilitiesProvide technical support and assistance to end-users, including troubleshooting hardware, software, and network issues via phone, email, or in-person.Install, configure, and maintain computer hardware, software, and peripherals, including desktops, laptops, printers, scanners, and mobile devices.Set up and configure user accounts, email accounts, and access permissions...

JOB DESCRIPTIONAs a Customer Support Engineer, you will be primarily responsible for monitoring, maintaining, and troubleshooting Tatu Telecom's and its affiliates' multiservice network infrastructure and implementing changes, such as provisioning, suspension, reactivation, and termination of circuits, in response to user requests and project work. You will also be required to deal with escalated...

Project Summary: The goal of USAID's Somalia Monitoring Learning Project-2 (SMLP-2) is to establish a third-party monitoring (TPM) system to collect data that verifiespartner reported outputs and selected outcomes, and to deduce lessons learned from humanitarianprograms in Somalia funded by BHA/Somalia. The overall goal of SMLP-2 is to increaseBHA/Somalia's access to independent, verifiable data ...

As a Customer Support Engineer, you will be primarily responsible for monitoring, maintaining, and troubleshooting Tatu Telecom s and its affiliates multiservice network infrastructure and implementing changes, such as provisioning, suspension, reactivation, and termination of circuits, in response to user requests and project work. You will also be required to deal with escalated issues from cus...

Tatu is a project of Rendeavour, Africa s largest urban land developer with over 30,000 acres of visionary projects in the growth trajectories of large cities in Kenya, Ghana, Nigeria, Zambia and Democratic Republic of Congo. Rendeavour s vision goes beyond alleviating what is a self-evident problem that of stifling urban congestion and a dearth of quality housing and commercial property in Afric...

Purpose: To provide administrative and technical support to the branch, captive and independent intermediaries. To provide general customer service in respect to all lines of business for all CIC subsidiaries. Primary Responsibilities: Check compliance of agents with IRA regulations; Confirm compliance of the necessary regulatory business licenses; Provide input for the branch reports; Coordinate...

Purpose:To provide administrative and technical support to the branch, captive and independent intermediaries.To provide general customer service in respect to all lines of business for all CIC subsidiaries.Primary Responsibilities:Check compliance of agents with IRA regulations;Confirm compliance of the necessary regulatory business licenses;Provide input for the branch reports;Coordinate day-to...

Position Overview:Nathan Digital is actively looking for skilled individuals with extensive customer service and retention background to join our Freelancing Team as a Retention Specialist in Nairobi, Kenya. As a member of the Retention Team, you will play a pivotal role in maintaining and enhancing client relationships to ensure long-term satisfaction and loyalty. Your primary responsibility wil...

Customer service jobs. Purpose: To provide administrative and technical support to the branch, captive and independent intermediaries. To provide general customer service in respect to all lines of business for all CIC subsidiaries. Primary Responsibilities: Check compliance of agents with IRA regulations; Confirm compliance of the necessary regulatory business licenses; Provide input for the bra...

Brief DescriptionS/he will provide end users with regular updates on the progress of resolving their incidents or fulfilling their requests.Detailed DescriptionServe as the first point of contact for customers seeking technical assistance over the phone or email.Perform remote trouble shooting through diagnostic techniques and pertinent questions.Determine the best solution based on the issue and...

Job Description PRIMARY RESPONSIBILITIES Parts Sales Engage in parts sales to new and established customers through the retail counter and various digital platforms (emails, telephone, WhatsApp). Proactively generate new sales opportunities with irregular and inactive customers through cold calling and upselling. Process parts sales orders through the retail counter and workshop efficiently. Coll...

Position Overview:Nathan Digital is seeking experienced individuals with a background in the IT industry to join our Insurance Helpdesk Support team on a 24/7 basis in Nairobi, Kenya. As an Insurance Helpdesk Support representative, you will play a crucial role in providing technical assistance and support to clients in the insurance sector, ensuring seamless operations and customer satisfaction ...

Simba Corporation is an integrated business group headquartered in Nairobi, Kenya with controlling interests in such diversified fields as motor sales and service, hospitality, investment and financial services. PRIMARY RESPONSIBILITIES Parts Sales Engage in parts sales to new and established customers through the retail counter and various digital platforms (emails, telephone, WhatsApp). Proacti...