tech customer service jobs

Customer Service Representative - IT Outreach Specialist Location: Remote | Job Type: Full-time About Us: At M365Connect, we specialize in connecting elite Microsoft professionals with leading European IT companies. Our commitment to delivering exceptional service and innovative recruitment solutions drives us to excel. Join us in shaping the future of IT recruitment and building strong, professi...

The Digital Channels Tech Lead is responsible for overseeing the development, deployment, and maintenance of digital channels through which customers interact with IT services, products, and platforms. The role focuses on optimizing digital channels to enhance user experience, drive engagement, and achieve organizational objectives. The Digital Channels Tech Lead in IT plays a critical role in dr...

Shopit is a leading retailer of ICT Products in Kenya committed to becoming the most loved and trusted marketplace by offering superior shopping experience, rapid delivery, and stellar customer service. We bring the best in electronics, computers and more directly to you, from a company you can trust. We are unique in the world of retailing; a computer shop with the personal touch of your local r...

Digital Channels StrategyDevelop and execute a comprehensive digital channels strategy aligned with organizational goals and user needs. This involves identifying target audiences, defining channel objectives, and prioritizing initiatives to improve digital engagement and drive business outcomes. Channel Development and EnhancementLead the development, enhancement, and optimization of digital cha...

The Digital Channels Tech Lead is responsible for overseeing the development, deployment, and maintenance of digital channels through which customers interact with IT services, products, and platforms.The role focuses on optimizing digital channels to enhance user experience, drive engagement, and achieve organizational objectives.The Digital Channels Tech Lead in IT plays a critical role in driv...

Jumba is a construction tech platform that simplifies B2B purchase and financing of construction materials Job Purpose: In this role, you ll learn how to curate awesome experiences for our customers and grow our financing product from its current launch stage to a major success. Fun Fact: People at Jumba have in the past year reinvented an entire industry, imagine what you could do here! Responsi...

Influx provides Support as a Service for brands and tech companies. This includes an entire operation available on demand: agents, management, training, QA, data, and insights. Summary In this role, you will be answering customer questions for a range of internet companies around web development, and think on your feet, communicate clearly and effectively Duties Diagnose and solve customer proble...

You will lead our future tech strategy, focusing on a mobile tech transformation: provide our field staff with the mobile-based tools to reach more farmers; develop scalable, direct communication channels with farmers to improve customer service; and digitize and decentralize data collection tools to speed up data flows and improve efficiency.

Engineering jobs. Reporting to the Billing Engineering Tech Lead, the position holder will work with the Revenue management; and product development team to design, configure, and deploy new products and services. He/ She will be expected to guarantee quality through proper configurations, user acceptance testing, and advice on improvements in customer experience and journey. Responsibilities The...

Job descriptionProviding quality services and support to all clients from site surveys, delivery, technical advice and after sales service.Managing teams at site and work schedulingDesigning and preparation of solar projects proposal in response to customer requirements.Carrying out technical service visits and provision of technical support as required.Building and nurturing relationships with s...

Climacento Green Tech Ltd Ltd specializes in alternative, renewable, green energy solutions and in particular in solar energy installations. Strong of 30 years experience of its Italian Branch, our project team studies specific solutions to all your energy requirements with the advanced technology options offered nowadays Responsibilities Providing quality services and support to all clients from...

Smart Applications International is a leading ICT solutions provider delivering a wide range of world-class technological solutions. Fondly known as Smart within the industry, the company was founded to provide innovative, secure, and high-tech solutions in Africa and beyond. Staying ahead through constant research and innovation. Job purpose: To provide exceptional customer service in order to d...

Smart Applications International is a leading ICT solutions provider delivering a wide range of world-class technological solutions. Fondly known as Smart within the industry, the company was founded to provide innovative, secure, and high-tech solutions in Africa and beyond. Staying ahead through constant research and innovation. Job Purpose The Customer Experience Executive is responsible for d...

SmartApplications International is a leading ICT solutions provider delivering a wide range of world class technological solutions. Fondly known as Smart within the industry, the company was founded to provide innovative, secure and high-tech solution in Africa and beyond. Staying ahead through constant research and innovation Job Purpose The Customer Experience Executive is responsible for drivi...

Jumba is a construction tech platform that simplifies B2B purchase and financing of construction materials Job Purpose: In this role, you ll learn how to curate awesome experiences for our customers and grow our financing product from its current launch stage to a major success. Fun Fact: People at Jumba have in the past year reinvented an entire industry, imagine what you could do here! Responsi...

Engineering jobs Nairobi. Reporting to the Billing Engineering Tech Lead,the position holder will work with the Revenue management; product development team to design, configure and deploy new products and services. He/ She will be expected to guarantee quality through proper configurations, user acceptance testing and advice on improvements on customer experience and journey. Responsibilities Ov...

Rescue.co is a fast-growing tech startup building the emergency response of the future. Our 24-hour rescue.co Dispatch Center provides lifesaving services to millions of Kenyans, and our platform powers emergency response for SOS and EMS applications. Our vision is that emergency response is only minutes away, no matter where you are or who you are. Over the last five years, we've built and deplo...

TUME Middle Africa Consulting is a business advisory service offering support to Companies and business professionals who want to build their brands and markets in Africa. TUME works with selected independent professional partners to merge global expertise with local knowledge and deliver outstanding, actionable solutions. Engaging TUME will strengthen your professional capability significantly a...

Customer service jobs. Imara Hospital is a fast-growing healthcare facility located in Embu county, that is on track to be the lead healthcare brand in Mt. Kenya in the next few years. The hospital is on a mission to create better lives for people living in underserved areas, by providing affordable world-class healthcare with compassion, through service excellence. The hospital has launched a 10...

Director, Operational ExcellenceReporting to the Group Chief Executive Officer, the Director Operational Excellence will be responsible for steering excellence through strategic oversight of IT, digital, marketing, communication, customer experience and business change and transformation functions.Key ResponsibilitiesDevelop and oversee the implementation of strategies, policies, and procedures t...

Our client is one of the largest companies in the financial services industry in the region and is involved in provision of financial services personalized according to client needs and serving a niche market. The company is continuously innovating the design of financial products and services for today's constantly changing world. It is seeking to recruit a highly motivated, talented and innovat...

Director, Operational Excellence Reporting to the Group Chief Executive Officer, the Director Operational Excellence will be responsible for steering excellence through strategic oversight of IT, digital, marketing, communication, customer experience and business change and transformation functions. Key Responsibilities Develop and oversee the implementation of strategies, policies, and procedure...

Deloitte Consulting is a leading provider of innovative development solutions to U.S. and international donors, foundations, governments, and Fortune 500 companies Summary Reporting to the Group Chief Executive Officer, the Director Operational Excellence will be responsible for steering excellence through strategic oversight of IT, digital, marketing, communication, customer experience and busin...

Provide excellent customer supportUnderstanding customer needs, scheduling bookings, and coordinating with the internal team to fulfill customer requests.Utilizing knowledge of our services to upsell to past and current customers.Consulting with mechanics about necessary repairs and viable alternatives, and effectively communicating this information to customers via phone calls, messages, emails,...