support desk jobs

Serve as the first point of contact for customers seeking technical assistance over the phone or email.Perform remote trouble shooting through diagnostic techniques and pertinent questions.Determine the best solution based on the issue and details provided by customers.Walk the customer through the problem-solving process.Direct unresolved issues to the next level of support personnel.Provide acc...

Strategy:Contribute to the development and implementation of IT service desk strategies, goals, and objectives aligned with the organization's overall IT strategy.Continuously evaluate and improve IT service desk processes, workflows, and tools to enhance service delivery and efficiency.Operational:Manage and prioritize incoming service requests and incidents, ensuring timely resolution and appro...

Jhpiego, an affiliate of Johns Hopkins University is implementing The Challenge Initiative (TCI), a project funded by Bill and Melinda Gates Foundation (BMGF) through The Bill & Melinda Gates Institute for Population and Reproductive Health (GI), Department of Population, Family & Reproductive Health at the Johns Hopkins Bloomberg School of Public Health. Responsibilities First line of contact fo...

ResponsibilitiesFirst line of contact for all Jhpiego French and English speaking countries.Ensure that all their problems are identified and resolved promptly.Work with the HR in respective countries to ensure the uptake and consistent use of JEMS goes up.Drafting French communication and soliciting feedback.Translation of user manuals and JEMS content to French.Provision of first level user sup...

North Coast Medical Training College was established in 2010 was approved by the Clinical Officers Council early 2012. The first group of students for Diploma Clinical Medicine and Surgery started in September 2012. In 2013 Nutrition and Dietetics, Community Development in Health, and Nursing are starting. Duties and Responsibilities Provide customer care and support to internal & external client...

North Coast Medical Training College was established in 2010 was approved by the Clinical Officers Council early 2012. The first group of students for Diploma Clinical Medicine and Surgery started in September 2012. In 2013 Nutrition and Dietetics, Community Development in Health, and Nursing are starting. The college is located in Bomani, Kikambala Division, Kilifi County, in between Mombasa and...

JOB PURPOSE STATEMENT Under the guidance of the chief dealer, you will assist in the implementation of the Global Market trading strategy in line with the NCBA Bank Global Markets Trading strategy and requirements. You will undertake proprietary trading in the permitted asset classes, as well as manage currency and interest rate positions that the bank holds. You will be managing risk, liquidity ...

IT jobs Nairobi. Jubilee Insurance was established in August 1937, as the first locally incorporated Insurance Company based in Mombasa in 1937. Jubilee Insurance has spread its sphere of influence throughout the region to become the largest Composite insurer in East Africa, handling Life, Pensions, general and Medical insurance.Job Ref. No. JLIL215 Role Purpose The Senior Officer Service Desk is...

Brief DescriptionS/he will provide end users with regular updates on the progress of resolving their incidents or fulfilling their requests.Detailed DescriptionServe as the first point of contact for customers seeking technical assistance over the phone or email.Perform remote trouble shooting through diagnostic techniques and pertinent questions.Determine the best solution based on the issue and...

Job Ref. No. JLIL215Role PurposeThe Senior Officer - Service Desk is responsible for overseeing the efficient and effective delivery of IT support services to internal users. They will play a crucial role in ensuring the smooth operation of the organization's IT systems and infrastructure, managing service requests and incidents, and maintaining high levels of user satisfaction. The Senior Office...

Kenya Airways, the leading African airline flying to more African destinations than any other carrier, takes pride in being at the forefront of connecting Africa to the world and the World to Africa through its hub Nairobi Jomo Kenyatta International Airport. Summary S/he will provide end users with regular updates on the progress of resolving their incidents or fulfilling their requests. Respons...

JOB PURPOSE STATEMENTUnder the guidance of the chief dealer, you will assist in the implementation of the Global Market trading strategy in line with the NCBA Bank Global Markets Trading strategy and requirements. You will undertake proprietary trading in the permitted asset classes, as well as manage currency and interest rate positions that the bank holds. You will be managing risk, liquidity a...

The new NCBA has harnessed the power of both NIC and CBA to create a bank that brings together the best of both worlds from cutting edge mobile banking to good old-fashioned relationship management; from scalable business banking to financial services that grow as your business does; from best-in-class choice of products to investment solutions tailored to your specific needs. JOB PURPOSE STATEME...

ThinkWell is dedicated to improving the health and well-being of society as a means to achieve global prosperity. Since 2011, ThinkWell has helped over 30 countries to achieve long-lasting improvements to their health systems. We have staff and offices in the U.S., Switzerland, Philippines, Bangladesh, Indonesia, Burkina Faso, Mozambique, Kenya, and Uganda. In addition, we are working in more tha...

Q-Sourcing Servtec Group is a global management consulting firm that helps people make significant improvements to their business performance and realize their most important career goals.Job summary: As the receptionist you will be the first point of contact for the company. The Receptionist s duties include offering administrative support across the organization. You will welcome guests and gre...

JOB TITLE: RECEPTIONIST About This Job: Q-Sourcing Limited trading as Q-Sourcing Servtec is a manpower management solutions firm operating in the East African Region in the countries of Uganda, Kenya, Tanzania, Rwanda, and South Sudan. On behalf of our client, we are looking for a competent , skilled, and experienced Receptionist to work in Nairobi. Job summary : As the receptionist you will be t...

Area 1: System AdministrationTechnical and operation support directly to business units for application rollouts and other projects, including planning, implementation and vendor coordination.Implement, support and administer intranet, internet, network and servers to ensure business effectiveness.Setup, maintenance and troubleshooting of enterprise level backups including daily backups of data, ...

Deliverable 1: Support a rapid desk review of results achieved by UN Women through engagement with the private sector.Activities (15 May end June):Identification of sources of knowledge and results on engagement with the private sector (e.g. UN Women HQ, Regional and Country Office results reports on the Results Management System, Due Diligence database etc.).Rapid desk review of available source...

Specifically, the consultant will be required to complete the following tasks: Inception phase:Preliminary desk review and introductory interviews with project staff.Prepare the review framework in line with UNEP's evaluation guidelines.Identify stakeholders. Develop the interview/questions matrix. Plan the review schedule.Prepare the Inception Report. Data collection and analysis phase of the re...

JOB PURPOSEUnder the general guidance of the Assistant Systems Administrator, the intern will ensure proper administrative operation of the IT department and assist in managing the success of department tasks and projects relating to system and network infrastructure administration issues at KWAL.RESPONSIBILITIES & ACCOUNTABILITIESArea 1: System AdministrationTechnical and operation support direc...

Key Roles and Responsibilities: Performs basic problem determination and log the cases with Dimension Data Help Desk as the first point of contact. Collects relevant technical information. Attempt to resolve network and security related problem by following the guidance provided. Filter non-technical problems from technical problems with the help of Dimension Data Resolve known problems through p...

Responsibility Summary:Network Monitoring.Network infrastructure planning and upgrades.Service Desk Management.Technical support.Successful project implementation.Proactive Risk Management.Documentation and Reporting.Vendor Management and Collaboration.Academic & Professional Qualifications Degree in Computer Science, Computer Engineering or IT related field.Skills/Experience RequiredAt least two...

Job summary:As the receptionist you will be the first point of contact for the company. The Receptionist's duties include offering administrative support across the organization. You will welcome guests and greet people who visit the business. You will also coordinate front-desk activities, including distributing correspondence and redirecting phone calls.To be successful as a Receptionist, you s...

JOB PURPOSE Under the general guidance of the Assistant Systems Administrator, the intern will ensure proper administrative operation of the IT department and assist in managing the success of department tasks and projects relating to system and network infrastructure administration issues at KWAL. RESPONSIBILITIES & ACCOUNTABILITIES Area 1: System Administration Technical and operation support d...