Skills for service delivery manager

Procurement jobs in Nairobi. Company LIPTON Teas and Infusions Kenya PLC LIPTON Teas and Infusions is the world s largest tea business with a remarkable portfolio of over 30 world-class brands, including iconic names like Lipton, PG Tips, TAZO, Brooke Bond, and B-Corp certified Pukka and T2. Based in the Netherlands and operating in more than 100 countries, we pioneer innovative, premium and sust...

Rafiki Microfinance Bank is a place where creativity and positive ambition are infectious. We are restless to win, to meet the changing needs of our customers and unlock growth opportunities. Purpose of the Job: Reporting to the Head of Branches, the position will be responsible for business development and operations, ensuring compliance, staff engagement and business acquisition to grow profita...

Q-Sourcing Servtec Group is a global management consulting firm that helps people make significant improvements to their business performance and realize their most important career goals.Summary Our client is seeking a highly motivated and skilled accounting professional to join our dynamic Fashion Line Team. Reporting to the Retail Area Manager they will be responsible for managing the shops an...

KEY RESPONSIBILITIES:Deal Execution:Work with Executive Director, Advisory to execute debt capital markets, syndicated loans, and structured products transactions in Kenya and across the wider East African region.Placements:Take a lead on placements of the transactions with various classes of investors including DFIs, Banks, Fund Managers, Insurance Companies, Private Equity amongst others.Partne...

Brief DescriptionOverall accountable for providing leadership and management of Ground Handling Services in International stations operations within agreed standards and financial targets.Detailed DescriptionPolicies and Procedures:Ensure compliance to all relevant safety, security, quality and environmental management policies, procedures and controls across the International stations to guarant...

JOB PURPOSE STATEMENTThe Manager, Business Analysis will be responsible for leading a team of Business Analysts in applying business analysis tasks and techniques. The role will work as a liaison among stakeholders in the Business Units and the Technical teams in order to understand the structure, policies and operations, and to recommend technical solutions that enable the Business Units to achi...

DUTIES & RESPONSIBILITIES:To provide regional technical expertise: customs compliance, last mile logistics and special requirements (packaging, medical device directives, etc.)To define logistics to support new country launches.To support the Equipment Procurement Team from sourcing to delivery, and with regional maintenance of equipment (including displays and accessories)To manage and report on...

Job PurposeThe job provides leadership and guidance for initiating development of policies and strategies that enhance resource mobilization and create strategic partnerships to promote Tourism and Hospitality industry. The job further provides leadership and guidance for establishing funding of tourism products to enable product and service development and to diversifying the tourism products po...

Programme Management Coordinate needs assessment programmes for flower producer organizations to inform programming activities in line with Fairtrade Africa (FTA) strategic objectives. Develop and execute project plans to ensure successful, timely delivery that meets the broader strategic goals. Assist producers and members in participate in local, regional, and international events. Develop plan...

Kenya Airways, the leading African airline flying to more African destinations than any other carrier, takes pride in being at the forefront of connecting Africa to the world and the World to Africa through its hub Nairobi Jomo Kenyatta International Airport. Summary Overall accountable for providing leadership and management of Ground Handling Services in International stations operations within...

JOB PURPOSE STATEMENTThis position is accountable for the strategic planning, monitoring and management of the card and channel operations to drive card operation management within the card business thus ensure maximum process efficiency as well as ensuring the card and channel operations performance meets internal and external customer expectations while concurrently driving operational efficien...

Purpose of the Job: Reporting to the Head of Branches, the position will be responsible for business development and operations, ensuring compliance, staff engagement and business acquisition to grow profitability in line with strategy of the bank. Job Description Implement business development strategy to grow liabilities and assets at branch level Formulate and implement branch business plans, ...

Programme ManagementCoordinate needs assessment programmes for flower producer organizations to inform programming activities in line with Fairtrade Africa (FTA) strategic objectives.Develop and execute project plans to ensure successful, timely delivery that meets the broader strategic goals.Assist producers and members in participate in local, regional, and international events.Develop plans fo...

Tourism Fund (TF) is a State Corporation established under the Tourism Act, 2011 which came into operation on 1st September, 2012 vide special issue Kenya Gazette Supplement No. 93 of 24th August, 2012. Job Purpose The job provides leadership and guidance for initiating development of policies and strategies that enhance resource mobilization and create strategic partnerships to promote Tourism a...

Role Summary: As the Acting Branch Manager, you will work to ensure the overall performance of the branch. The role requires strong leadership, clinical knowledge, customer service skills, and a focus on operational efficiency to ensure the medical center's success. To achieve this, the Acting Branch Manager will be required to build a high-functioning team. Responsibilities: Leading and motivati...

Q-Sourcing Servtec Group is a global management consulting firm that helps people make significant improvements to their business performance and realize their most important career goals. DUTIES & RESPONSIBILITIES: To provide regional technical expertise: customs compliance, last mile logistics and special requirements (packaging, medical device directives, etc.) To define logistics to support n...

What You ll DoAdministration: this will involve record keeping, filing, petty cash float management and other duties such as preparation of staff schedules/timetable.Sales: working towards the achievement of the allocated sales target through customer engagement, guide and motivate sales team, and provide feedback to management to in regards to product movement, store footfall, slow moving items,...

Aceli Africa is a market-enabling facility to mobilize over $600M in private sector lending for agricultural SMEs in Uganda, Kenya, Rwanda, Tanzania, and Zambia by 2025. To achieve this goal, Aceli Africa provides financial incentives to increase the risk appetite of 40 financial institutions (commercial banks, non-bank financial institutions, and social lenders) to make loans ranging from USD $1...

JOB PURPOSE STATEMENTTo provide leadership to the regional teams to Acquire, Grow & Retain B2C customers (Merchants). The role will guide and manage internal and external teams to meet set volume, value & brand targets leveraging on business insights gained from the market to improve our value proposition delivery.KEY ACCOUNTABILITIES (DUTIES AND RESPONSIBILITIES)Financial (40%)The ability to man...

The World Resources Institute is a global research non-profit organization that was established in 1982 with funding from the MacArthur Foundation under the leadership of James Gustave Speth. WRI is a global research organization that turns big ideas into action at the nexus of environment, economic opportunity and human well-being.WRI's mission is to move human society to live in ways that prote...

The Assistant Manager in collaboration with the Location leadership drive achievement of Service Level Agreement and adherence to customer service delivery procedures and processed. In addition will also be responsible for coordination with other internal stakeholders on workforce requirement and Service Level compliance through regular quality checks and reviews, and interact with the client on ...

ROLE POSITIONING AND OBJECTIVES The ESA SC is currently undergoing significant organisational change, this involves creating an integrated supply chain function, encompassing the Local supply chain, the supply network & the customer facing teams. The change will move away from a silo functional supply chain and will drive and deliver a more robust, culturally aware customer focused service offeri...

Job PurposeThe Reservations Manager will play a crucial role in managing booking processes, optimizing occupancy rates, and ensuring exceptional service delivery to guests and travelers.Key Responsibilities:Reservation System Management: Oversee the operation of reservation systems and platforms to efficiently manage bookings, availability, and guest information. Ensure accurate and up-to-date re...

Location: Kenya Our client, in the Tourism and Travel industry in the region, is seeking to recruit a Reservations Manager. Job Purpose The Reservations Manager will play a crucial role in managing booking processes, optimizing occupancy rates, and ensuring exceptional service delivery to guests and travelers. Key Responsibilities: Reservation System Management: Oversee the operation of reservati...