Service Delivery Manager jobs in Nairobi

Take an analytical approach to implement and improve key aspects of our creative servicesCollaborate with cross-functional teams to gather insights and input for bottlenecks, pain-points and optimizationEnsure that processes are easy to understand and follow for all stakeholders.Continuously update and adapt standards to meet changing business needs and industry trendsHelp set strategies for impr...

Gap Recruitment Services Limited is a leading recruitment firm in Kenya where International and local companies find just the right fit talent. Purpose The purpose of this role of Operations Manager is to ensures smooth logistical operations, including transportation, inventory management, and staff safety, to support effective project implementation and organizational efficiency. The holder will...

. WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability. ABOUT WFP The United...

One HR information system to manage your employees entire employment lifecycle. Build an incredible workplace and grow your business with our all-in-one platform.Duties & Responsibilities: Order Processing: Review and process customer orders, ensuring accuracy and completeness of information. Communicate any discrepancies or missing details to the engineering team or any other relevant teams. Dis...

Ensure service availability on CBS and all integrating systems such as alternate channels. Undertake the administration and maintenance of CBS and integrated channels. Ensure accuracy, accountability, and delivery of all CBS changes, updates, upgrades, and patches. Offer technical assistance and guidance in projects, upgrades, customizations, and digital business initiatives. Oversee the system i...

The Save the Children Fund, commonly known as Save the Children, is an international non-governmental organization that promotes children s rights, provides relief and helps support children in developing countries Role Purpose: The Senior Project Manager for the Shared Services for CRM Project sits within the Project and Change Management Team that is part of the Transformation Delivery Departme...

Financial Planning and BudgetingCoordinate the financial planning and budgeting process by providing leadership in preparation of the annual budget and consolidating all program/project budgets into the overall organization budget according to prescribed formats and standards.Coordinate with program/project management staff closely in the preparation of proposal budgets as well as any budget revi...

Equity Bank Limited (The "Bank ) is incorporated, registered under the Kenyan Companies Act Cap 486 and domiciled in Kenya. The address of the Bank s registered office is 9th Floor, Equity Centre, P.O. Box 75104 - 00200 Nairobi. The Bank is licensed under the Kenya Banking Act (Chapter 488), and continues to offer retail banking, microfinance and related services. The Bank has subsidiaries in Ken...

Job Purpose:To manage the Centre for Green Growth & Climate Change initiatives, coordinate the implementation of the centre strategy, support the commercialization strategy to ensure success, sustainability, and delivery of profitable green growth services. The role will also execute the Centre for Energy Efficiency and Conservation (CEEC) workplan.Key ObjectivesPromote Sustainable Manufacturing ...

Key Accountabilities (Duties and Responsibilities)Perspective % Weighting (to add up to 100%) OutputProduct Development 25%Drive product monitoring and control of Cash Management products in liaison with Cash Management BDMs, Relationship Managers and other relevant stakeholders.Ensure implementation and cascade of all appropriate procedures in line with the requirements and process in 'user' uni...

Role Purpose:The Senior Project Manager for the Shared Services for CRM Project sits within the Project and Change Management Team that is part of the Transformation Delivery Department within Save the Children International. This team is responsible for managing the change management activities and deployment of projects into 60 Country and Regional offices and 29 Member organisations. We suppor...

Kenya Commercial Bank Limited is registered as a non-operating holding company which started operations as a licensed banking institution with effect from January 1, 2016. The holding company oversees KCB Kenya - incorporated with effect from January 1, 2016 - and all KCB's regional units in Uganda, Tanzania, Rwanda, Burundi, Ethiopia and South Sudan. It also owns KCB Insurance Agency, KCB Capita...

The Save the Children Fund, commonly known as Save the Children, is an international non-governmental organization that promotes children's rights, provides relief and helps support children in developing countriesRole Purpose: The Senior Project Manager for the Shared Services for CRM Project sits within the Project and Change Management Team that is part of the Transformation Delivery Departmen...

Key Accountabilities (Duties and Responsibilities)Perspective % Weighting (to add up to 100%) OutputProduct Development 25%Drive product monitoring and control of Cash Management products in liaison with Cash Management BDMs, Relationship Managers and other relevant stakeholders. Ensure implementation and cascade of all appropriate procedures in line with the requirements and process in 'user' un...

GROUP HUMAN RESOURCE MANAGEROur Client, operating a portfolio of various businesses in hospitality, manufacturing, real estate, farming and retail sectors, seeks to recruit a Group Human Resource Manager. He/she will be responsible for planning and directing all human resource programs, policies and activities, including: talent acquisition and retention; compensation; benefits; employee relation...

Equity Bank Limited (The "Bank ) is incorporated, registered under the Kenyan Companies Act Cap 486 and domiciled in Kenya. The address of the Bank s registered office is 9th Floor, Equity Centre, P.O. Box 75104 - 00200 Nairobi. The Bank is licensed under the Kenya Banking Act (Chapter 488), and continues to offer retail banking, microfinance and related services. The Bank has subsidiaries in Ken...

Kenya Commercial Bank Limited is registered as a non-operating holding company which started operations as a licensed banking institution with effect from January 1, 2016. The holding company oversees KCB Kenya incorporated with effect from January 1, 2016 and all KCB s regional units in Uganda, Tanzania, Rwanda, Burundi, Ethiopia and South Sudan. Key Accountabilities (Duties and Responsibilities...

Stakeholder engagementInternal: Client Success, Support Services Function, GDC Service Operations, Client Managers, Project Management, Service Operations Manager, Technical Services Business Units Managers, Finance and GBS Function. External: Clients, suppliers and/ or vendors.Relationship ManagementIdentifies the communications needs of each stakeholder group in conjunction with business owners...

ABOUT WFP The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.BACKGROUND ...

Kenya Commercial Bank Limited is registered as a non-operating holding company which started operations as a licensed banking institution with effect from January 1, 2016. The holding company oversees KCB Kenya incorporated with effect from January 1, 2016 and all KCB s regional units in Uganda, Tanzania, Rwanda, Burundi, Ethiopia and South Sudan KEY RESPONSIBILITIES: Provide guidance to product ...

Job Purpose: Reporting to the Group Business Process Innovation with the responsibility to oversee the implementation Oracle Solutions within the Bank. The Solutions Include Upgrade of ERP and CRM Platforms to the latest version as recommended by Oracle The main objective is to provide technical and business guidance to the project teams in order to ensure smooth execution of the Business require...

Job SummaryThe role holder is responsible for managing and building brand visibility, managing public relations within the company, building and sustaining the company's reputation for quality, reliability, and customersatisfaction.Main ResponsibilitiesDefine the customer, identify, map and train on the customer journey to improve the customer experienceContinually review and recommend business p...

Kenya Association of Manufacturers is the representative organisation for manufacturing value-add industries in Kenya. Established in 1959 as a private sector body, KAM has evolved into a dynamic, vibrant, credible and respected business association that unites industrialists and offers a common voice for businesses Job Purpose: To manage the Centre for Green Growth & Climate Change initiatives, ...

Background Adam Smith International (ASI) is a global advisory company that works locally to transform lives by making economies stronger, societies more stable, and governments more effective. We work on behalf of governments, foundations and companies that share our ambition to take on the big challenges facing the world. They come to us to develop strategies and to design, deliver and evaluate...