skills for customer service jobs

Procept is recruiting to fill the position of IT Support Specialist, who has Linux, Vmware, Networking, Storage, Windows, Backup, Oracle, SQL, Firewall, and Network Security skills. The idea candidate must have knowledge of ITIL/Agile, Fintech Awareness, and at least 1-3 years Application support experience.The IT Support Specialist will provide essential support to our partners' business operati...

Job Description Provide technical support for IT infrastructure components, including troubleshooting and resolving issues related to Linux, VMware, Networking, Storage, Windows, Backup, Oracle, SQL, Firewall, and Network Security. Respond to user inquiries and incidents in a timely and efficient manner, ensuring minimal disruption to business operations. Perform routine maintenance tasks on serv...

Q-Sourcing Servtec Group is a global management consulting firm that helps people make significant improvements to their business performance and realize their most important career goals.Job Summary A customer Relationship officer, the primary responsibility is to ensure that customers have a positive and satisfying experience when interacting with the company or its products. They are in-charge...

Job Description Customer Experience Officers are required to: Have a direct day to day interaction with customers Proactively call customers to check satisfaction level. Monitor issues raised from the proactive calls and ensure the issues are closed. Work with internal partners to obtain answers/solutions to clients' queries Act as the advocate and impetus for process improvements within the bank...

Procept is recruiting to fill the position of IT Support Specialist, who has Linux, Vmware, Networking, Storage, Windows, Backup, Oracle, SQL, Firewall, and Network Security skills. The idea candidate must have knowledge of ITIL/Agile, Fintech Awareness, and at least 1-3 years Application support experience.The IT Support Specialist will provide essential support to our partners' business operati...

Job Description Provide technical support for business-critical applications, ensuring timely resolution of issues and incidents. Utilize expertise in Linux, Datawarehousing, Oracle, and Storage systems to troubleshoot and resolve application-related problems. Support ETL processes and data warehousing operations, ensuring data integrity, accuracy, and availability. Collaborate with data engineer...

Procept is recruiting to fill the position of Application Support Specialist, who has Linux, Datawarehousing (ETL/java / python/ bash scripting), Oracle, and Storage system skills. The idea candidate must have knowledge of ITIL/Agile, Fintech Awareness, and at least 3-5 years Application support experience.The Application Support Specialist will provide essential support to our partners' business...

Procept Associates Professional Services Limited (Procept Africa) is a consulting, training, and software solutions firm. We specialize in IT service management, project management, business analysis and business relationship management, risk management, information security & cybersecurity, business continuity management, IT governance, enterprise architecture and ISO standards. Procept Africa i...

Company Description Procept Associates Professional Services Limited (Procept Africa) is a franchisee of Procept Associates Ltd. We specialize in consulting, training, and software solutions, through a network of associates and partners, using best practice frameworks in Canada, Nigeria, South Africa, Zambia, Ghana, Rwanda, Kenya and now Uganda. Procept is recruiting to fill the position of IT Su...

About Securex HISTORY With the vision of a safer Kenya and the experience of the police force, former Police Inspector Kishori Lal Sahni started a small investigations company in 1970 which has now grown to be one of the most respected brands in the security industry in the East African Region. Securex has grown from strength to strength in the past forty four years to become the leading Security...

Procept is recruiting to fill the position of Application Support Specialist, who has Linux, Datawarehousing (ETL/java / python/ bash scripting), Oracle, and Storage system skills. The idea candidate must have knowledge of ITIL/Agile, Fintech Awareness, and at least 3-5 years Application support experience.The Application Support Specialist will provide essential support to our partners' business...

Procept Associates Professional Services Limited (Procept Africa) is a consulting, training, and software solutions firm. We specialize in IT service management, project management, business analysis and business relationship management, risk management, information security & cybersecurity, business continuity management, IT governance, enterprise architecture and ISO standards. Procept Africa i...

About The Role Reporting to the Regional Sales Manager with a dotted reporting line to the Fleet Operations Manager, the Service Center Associates will manage our Service Centers. The key role will be good customer service to all customers that come to the service center, sales conversion, stock management, troubleshooting, and escalating all aftersale issues reported by the customers through the...

Job Summary Are you a natural problem-solver with exceptional communication skills? Do you thrive in a fast-paced and customer-obsessed environment? We are seeking to recruit a Contact Centre Agent who will be responsible for offering topnotch support to our valued Customers with empathy and efficiency. The candidate should be customer-obsessed, proactive and solution-oriented. Duties and Respons...

Tetra Pak East Africa has an exciting opportunity for an experienced Customer Service Representative who will drive order Management and design handling operational performance within a assigned portfolio of customers and work on a continuous improvement approach towards process improvement opportunities. The successful candidate will be based in Nairobi, Kenya and will report to the Customer Ser...

AMG Realtors is a premier real estate company in Kenya. We pride our reputation in our loyal clientele. Responsibilities: Ongoing review of client files to ensure that the correct client engagement procedures are followed by the Relationship Managers ( RM s) and that all the necessary support documentation is obtained at the point of engaging clients. Maintain an organized procedure for obtaining...

About The RoleReporting to the Regional Sales Manager with a dotted reporting line to the Fleet Operations Manager, the Service Center Associates will manage our Service Centers. The key role will be good customer service to all customers that come to the service center, sales conversion, stock management, troubleshooting, and escalating all aftersale issues reported by the customers through the ...

Job Ref. No: JAML020Role PurposeThe role holder will interact with customers to provide them with information to address inquiries regarding products and services. In addition, they deal with and help resolve any customer complaints and implement initiatives to improve customer satisfaction levels and loyalty, while ensuring that the customers receive world class customer service experience.Main ...

Job DescriptionCustomer Experience Officers are required to:Have a direct day to day interaction with customersProactively call customers to check satisfaction level. Monitor issues raised from the proactive calls and ensure the issues are closed.Work with internal partners to obtain answers/solutions to clients' queriesAct as the advocate and impetus for process improvements within the bank.Enga...

With the vision of a safer Kenya and the experience of the police force, former Police Inspector Kishori Lal Sahni started a small investigations company in 1970 which has now grown to be one of the most respected brands in the security industry in the East African Region. Job Summary Are you a natural problem-solver with exceptional communication skills? Do you thrive in a fast-paced and custome...

Service Crew The Service Crew Member position is responsible for providing exceptional guest service and support, while working closely with the Unit Manager and other Team Members to maintain operational standards and procedures. This position requires an all rounded person experienced in cashiering, service, and barista services. This position has direct interactions with Guests and members of ...

Tetra Pak East Africa has an exciting opportunity for an experienced Customer Service Representative who will drive order Management and design handling operational performance within a assigned portfolio of customers and work on a continuous improvement approach towards process improvement opportunities.The successful candidate will be based inNairobi, Kenyaand will report to the Customer Servic...

Jubilee Insurance was established in August 1937, as the first locally incorporated Insurance Company based in Mombasa in 1937. Jubilee Insurance has spread its sphere of influence throughout the region to become the largest Composite insurer in East Africa, handling Life, Pensions, general and Medical insurance. Job Ref. No: JAML020 Role Purpose The role holder will interact with customers to pr...

Since the sale of our first kit in 2013, SunCulture has been on a mission to help smallholder farmers in Africa improve both crop yields and quality. We are driven to constantly innovate and improve our technology to make solar powered irrigation solutions truly affordable for the millions of farmers on the continent About The Role Reporting to the Regional Sales Manager with a dotted reporting l...