Skills for customer service jobs

Job Description Plays a critical role in managing simple and repetitive customer transactions, such as order processing, quotation generation, and issue resolution. The primary purpose of this role is to provide efficient and high-quality customer service, ensuring client satisfaction and facilitating streamlined order processing. Key Responsibilities Centralized Transactions: Process customer or...

Description Enforce underwriting controls including on-barding, certificates, booking of business, documentation. Implement underwriting guidelines, process, and procedure to ensure quality underwriting and business. Ensure profitability of the branch through quality control and on-boarding. Quality documentation timely turn around TAT. Excellent customer service and retention support.1. KEY RESP...

Cigna is a global health service company, dedicated to helping the people we serve improve their health, well-being and sense of security. Cigna has almost 40,000 employees who service over 80 million customer relationships around the world. The Role & Responsibilities: We are currently looking for a customer service representative (CSR) to join our young and dynamic team. The responsibilities of...

Job Description The Role & Responsibilities: We are currently looking for a customer service representative (CSR) to join our young and dynamic team. The responsibilities of the role include (but are not limited to): Managing day to day queries from Cigna s customers whilst putting the service experience at the center of all activities. Adhering to the productivity and quality standards set by th...

Old Mutual Kenya is based in Nairobi and is part of a larger group that offers solutions in long-term savings, asset management and investment. We offer solutions to individuals and corporates underpinned by our core values which are: Respect, Integrity, Accountability and Pushing beyond boundaries. Summary Enforce underwriting controls including on-barding, certificates, booking of business, doc...

Customer Service Jobs In Kenya. Company DescriptionBurhani Engineers is one of the best engineering companies in Nairobi, Kenya. We are committed to excellence and have been a cornerstone of innovation and reliability in the engineering industry for many years.Our team of highly skilled and experienced professionals is dedicated to delivering top-notch solutions to various sectors. Our expertise ...

Customer Service Jobs In Kenya. Cigna Corporation is a global health service company. We provide healthcare products and services, group disability, life and accident insurance and international insurance directly to individuals through employers and intermediaries.Cigna s mission is to improve the health, well-being and peace of mind of those we serve.Our people make all the difference in our su...

Job Ref. No: JLIL189 Role Purpose The role holder will be responsible for providing excellent customer service, resolving inquiries and complaints, and maintaining customer satisfaction. The role involves being the first point of contact for customers and agents, ensuring prompt and effective resolution of issues, and maintaining accurate customer records. Main Responsibilities Operational Ensure...

ENGIE is a leading world group that provides low-carbon energy. Our group is a global reference in low-carbon energy and services. Job Purpose/Mission The Customer Experience Department leads Support excellent (country-specific) customer experience through a smart customer journey and insightful, responsive analysis. Customer care officers help Engie Energy Access Kenya to develop strong relation...

Burhani Engineers Ltd. offers end-to-end solutions in electrical, instrumentation, mechanical and civil fields. Burhani Engineers Ltd. is an established EPC Electrical & Instrumentation Engineering company operating in the East and Central Africa region with offices in Nairobi, Mombasa, Kampala and Dar-es-Salaam. About Job Plays a critical role in managing simple and repetitive customer transact...

Customer Service Jobs In Kenya. We currently have an exciting career opportunity for a Customer Service Officer, within Jubilee Life Insurance Limited. The position holder will report to the Assistant Manager Customer Experience and will be based at our Office in Westlands.Role Purpose The role holder will be responsible for providing excellent customer service, resolving inquiries and complaints...

Customer Service Jobs In Kenya. Old Mutual is a premium African financial services organisation that offers a broad spectrum of financial solutions to retail and corporate customers across key market segments in 14 countries. The lines of business include Life and Savings, Property and Casualty, Asset Management and Banking and Lending.We are rooted in our purpose of Championing Mutually Positive...

Jubilee Insurance was established in August 1937, as the first locally incorporated Insurance Company based in Mombasa in 1937. Jubilee Insurance has spread its sphere of influence throughout the region to become the largest Composite insurer in East Africa, handling Life, Pensions, general and Medical insurance. Job Ref. No: JLIL189 Role Purpose The role holder will be responsible for providing ...

Together, we can beat cancer.At Varian, a Siemens Healthineers Company, we bring together the world's best talent to realize our vision of a world without fear of cancer. Together, we work passionately to develop and deliver easy-to-use, efficient oncology solutions.We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pu...

Customer Service Jobs In Kenya. About ENGIE BU Africa ENGIE Energy AccessENGIE Energy Access is a leading Pay-As-You-Go (PAYGo) and mini-grids solutions provider in Africa, with a mission to deliver affordable, reliable and sustainable energy solutions and life-changing services with exceptional customer experience. The company is a result of the integration of Fenix International, ENGIE Mobisol ...

Customer Service Jobs In Kenya. With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.My Career Development Portal: Wherever you are in your career, we are here for you. Des...

Absa Bank Limited (Absa) is a wholly owned subsidiary of Barclays Africa Group Limited. Absa offers personal and business banking, credit cards, corporate and investment banking, wealth and investment management as well as bancassurance. Job Summary The bank is on a Customer Experience Transformation with an aim of clearly defining end to-end customer journeys that improve interactions with our c...

On any day, 2 billion people use Unilever products to look good, feel good and get more out of life - giving us a unique opportunity to build a brighter future. Great products from our range of more than 400 brands give us a unique place in the lives of people all over the world. When consumers reach for nutritionally balanced foods or indulgent ice creams, affordable soaps that combat disease, l...

At Varian, a Siemens Healthineers company, we envision a world without fear of cancer. For more than 70 years, we have developed, built and delivered innovative cancer care technologies and solutions for our clinical partners around the globe to help them treat millions of patients each year. Hardware Field Support The Field Service Engineer HW (FSE Hardware) is the primary contact for Varian Med...

Job Description Job Summary The role holder will be responsible for improving the overall experience each customer has with our brand. Key Responsibilities Provide high level customer experience and maintain quality standard in daily operations Conduct service and communication checks on daily basis to refer or resolve any requests from customers launched through communication channels Respond to...

At Heritage where we provide short term insurance products, we pride ourselves on our history of claims payment. This was recently recognized when we won the award for Outstanding Insurance Underwriter in Claims Settlement as nominated by members of the Association of Insurance Brokers of Kenya. Job Summary The role holder will be responsible for improving the overall experience each customer has...

At Heritage where we provide short term insurance products, we pride ourselves on our history of claims payment. This was recently recognized when we won the award for Outstanding Insurance Underwriter in Claims Settlement as nominated by members of the Association of Insurance Brokers of Kenya. Job Summary The role holder will be responsible for improving the overall experience each customer has...

Customer Service Jobs In Kenya. Job PurposeTo ensure smooth floor operations and patient flow within the hospital through the provision of excellent customer experience practices.Main Duties And Responsibilities Ensuring every customer of Premier Hospital receives the Premier Experience.Educate colleagues on the various ways to humanize patient experience based on feedback from individual patient...

Enhancing the customer s experience through efficient service delivery and timely resolution of an issues that arise. This may include providing information about products and services, taking orders, processing payments, addressing complaints, and troubleshooting technical issues.About YouYou have strong leadership and people management capability. Adept analytical thinker with strong written an...