service management centre

Real-time and/or intra-day management of resources to ensure an accurate number of resources are scheduled appropriately and are available to support a forecasted volume of inbound and outbound calls required to meet service levels.Monitor all contact and communication center sites, as well as adjust intra-day forecasts derived from business drivers to determine required staffing levels by projec...

Kuunda 3D is growing across East and West Africa, with our main centre of operations in Nairobi, Kenya. Please get in touch with us below and we will get back to you THE ROLE IS TO LEAD PRODUCT MANAGEMENT IN AFRICA We are looking for an experienced Product Manager based in Nairobi, Kenya. The successful candidate needs to be passionate about building & growing products for the unbanked segment of...

POSITION SUMMARY: HIAS Kenya is seeking a hairdressing tutor who will teach basic skills to residents, focusing on various techniques for hairdressing. ESSENTIAL FUNCTIONS: Develop a curriculum jointly with the Centre Manager, the MHPSS Associate on modules that suit the needs of the residents. Teach salon etiquette eg. Customer service and time management. Advise on the items required for teachi...

Role Overview: Performs a variety of asset and site monitoring plant checks, basic repair, basic installation, and/or modification services or machine servicing under supervision. Key objectives of the role (Not exhaustive or necessarily in order of importance): Undertake maintenance procedures, regular checks and routine inspections on equipment in conjunction with the maintenance team. Ensure t...

Job DescriptionAs a Realtime Analyst, you will work closely with Operations, to help monitor Incoming volumes In Queues, report on Daily attendance schedule adherence of Agents in real-time, ensuring optimum service levels are achieved to deliver consistent performance.Roles and ResponsibilitiesReal-time and/or intra-day management of resources to ensure an accurate number of resources are schedu...

Sheer Logic Management Consultants (SLMC) was incorporated in 1997 as a limited liability company whose overall aim is to provide Human Resource consultancy and training services to a diverse set of industries and economic sectors; both private and public. Our Mission Improve the operational effectiveness of our client, by developing solutions that build the internal capacities and capabilities. ...

Job SummaryTo drive revenue growth and expanding market share for Islamic Banking within the industry while building and maintaining profitable client relationships, identifying new business opportunities, and implementing effective strategies to achieve organizational goals.To support Head of Islamic banking to drive Islamic Banking in Kenya by delivering high-quality support to Business, by pro...

Company DescriptionThe MGallery Hotel Collection features boutique hotels, each with its own original design and unique stories to tell. Choosing to join MGallery is choosing to live and experience Memorable Moments.MGallery Nairobi Gigiri will feature 105 rooms and suites; four restaurants, including an all-day dining venue, a signature dining experience, a pool bar, and a rooftop restaurant and...

Calltronix Contact & Training Centre is a business communication and collaboration process automation company that utilizes the latest technologies and best industry practices to improve productivity, efficiency and accountability within organizations. Summary As a Realtime Analyst, you will work closely with Operations, to help monitor Incoming volumes In Queues, report on Daily attendance sched...

We are the market leader in commercial real estate services and investments. With services, insights and data that span every dimension of the industry, we create solutions for clients of every size, in every sector and across Africa & the Middle East. Role Overview: Performs a variety of asset and site monitoring plant checks, basic repair, basic installation, and/or modification services or mac...

Sheer Logic Management Consultants (SLMC) was incorporated in 1997 as a limited liability company whose overall aim is to provide Human Resource consultancy and training services to a diverse set of industries and economic sectors; both private and public. Our Mission Improve the operational effectiveness of our client, by developing solutions that build the internal capacities and capabilities. ...

NGO job vacancies in Kenya. The Save the Children Fund, commonly known as Save the Children, is an international non-governmental organization that promotes children s rights, provides relief and helps support children in developing countries Role Purpose: The primary focus of this role will be to manage the Quality Framework through the coordination of focal points across all functions and areas...

Job Description Role Overview: Performs a variety of repairs, installation, and/or modification services or machine servicing unsupervised and report back to Supervisor on completion. Key objectives of the role (Not exhaustive or necessarily in order of importance): Undertake maintenance procedures, regular checks and routine inspections on equipment in conjunction with the maintenance team. Ensu...

Sheer Logic Management Consultants (SLMC) was incorporated in 1997 as a limited liability company whose overall aim is to provide Human Resource consultancy and training services to a diverse set of industries and economic sectors; both private and public. Our Mission Improve the operational effectiveness of our client, by developing solutions that build the internal capacities and capabilities. ...

Administrative Duties: Ensure the Medical centre operates and provides healthcare services within stipulated operating hours at all times. Staff Management: attendance to duty, absenteeism, leave, performance, staff discipline and adherence to company policies and procedures. Report all incidence that occur in the within the stipulated guidelines Ensure the Medical centre has sufficient supply of...

Absa Bank Limited (Absa) is a wholly owned subsidiary of Barclays Africa Group Limited. Absa offers personal and business banking, credit cards, corporate and investment banking, wealth and investment management as well as bancassurance. Summary To drive revenue growth and expanding market share for Islamic Banking within the industry while building and maintaining profitable client relationships...

Role Overview: Performs a variety of repairs, installation, and/or modification services or machine servicing unsupervised and report back to Supervisor on completion. Key objectives of the role (Not exhaustive or necessarily in order of importance): Undertake maintenance procedures, regular checks and routine inspections on equipment in conjunction with the maintenance team. Ensure the continuou...

Our purpose is to unlock value in Africa. We use our analytical capabilities to improve decision-making and, through better decisions, to unlock substantial value for our clients and society. While we are the largest economics-based consulting firm in Africa, we use a large number of techniques and approaches to achieve clarity for decision-makers. We work across various domains. Early specialisa...

Banking jobs. Standard Bank Group is the largest African banking group by assets offering a full range of banking and related financial services. Africa is our home, we drive her growth Our vision is to be the leading financial services organisation in, for and across Africa, delivering exceptional client experiences and superior value. This sets the primary goals and standard of excellence we in...

Banking jobs. Standard Bank Group is the largest African banking group by assets offering a full range of banking and related financial services. Africa is our home, we drive her growth Our vision is to be the leading financial services organisation in, for and across Africa, delivering exceptional client experiences and superior value. This sets the primary goals and standard of excellence we in...

ROLES & DUTIESSupport the QA lead in the onboarding of new staffSupport the QA lead in preparing training materialsStand in for QA lead in their absenceOwning the QA process to support the delivery of good customer experience and uphold Apex brand values at Apex collectioncallsMonitor live calls using the dialer system to ensure collection best practices are upheldFormulate/seek updates on the st...

We are the market leader in commercial real estate services and investments. With services, insights and data that span every dimension of the industry, we create solutions for clients of every size, in every sector and across Africa & the Middle East. Role Overview: Performs a variety of repairs, installation, and/or modification services or machine servicing unsupervised and report back to Supe...

Customer service jobs. Contact Centre is the Bank s point of contact for handling Inbound and Outbound Calls, Emails and Social Media engagements. The purpose of this role is to provide 24/7 Banking support to our customers on Voice, Email and Social Media with an objective of ensuring all Queries, Requests and Complaints are handled in a timely manner and in line with the I&M Service Standards r...

We are the market leader in commercial real estate services and investments. With services, insights and data that span every dimension of the industry, we create solutions for clients of every size, in every sector and across Africa & the Middle East. Role Overview: Responsible for providing an efficient and effective planned preventative maintenance, reactive maintenance and remedial works prog...