service improvement jobs

OperationalExcellenceDevelop and implement strategies to ensure efficient and effective UAS operations, including mission planning, execution, and post-mission analysis.Monitor and optimize key performance indicators (KPIs) related to UAS services, such as mission success rate, turnaround time, and customer satisfaction.Lead continuous improvement initiatives to enhance operational processes, saf...

KEY RESPONSIBILITIES:Ensuring assigned Problems are resolved within their SLA.Updating and management of the Known Error Database (KEDB)Recording, managing, and advancing the problem by escalating to an elevated level of expertise, if appropriate, by integrating with change management, incident management, and configuration management. Coordinating major Problem reviewWorking with the Senior Mana...

Position DescriptionThe job holder will define and specify activities, processes and standards to fulfill the quality requirements for manufactured materials, components and products. S/he will continuously monitor the quality of products received, stored, dispatched to ensure all meet set and agreed standards to drive consistent product experience to the end customer across markets. (Africa)Role...

Job Purpose/Summary:Reporting to the Technical Support Team Leader, the job holder is responsible for call technical support and troubleshooting guidance pertaining to Wide Area Network (WAN), Local Area Network (LAN), Internet, data, voice, mail and managed LAN services queries from customers satisfactorily within the defined scope and laid down standards processes & procedures within the Helpde...

Job Description Brief Description The candidate will be responsible for overseeing all aspects of operations, from planning and execution to client engagement and team management. This role requires a blend of technical expertise, leadership skills, business acumen, and a deep understanding of regulatory requirements in the UAS industry. The ideal candidate must ensure a high performing team of U...

NGO job opportunities in Kenya. The Save the Children Fund, commonly known as Save the Children, is an international non-governmental organization that promotes children s rights, provides relief and helps support children in developing countries Role Purpose: The primary focus of this role will be to manage the Quality Framework through the coordination of focal points across all functions and a...

Kenya Commercial Bank Limited is registered as a non-operating holding company which started operations as a licensed banking institution with effect from January 1, 2016. The holding company oversees KCB Kenya incorporated with effect from January 1, 2016 and all KCB s regional units in Uganda, Tanzania, Rwanda, Burundi, Ethiopia and South Sudan. KEY RESPONSIBILITIES: Ensuring assigned Problems ...

The design/analysis, development, delivery, and ongoing improvement of all Application development processesApply knowledge and experience, showing deep understanding of Application Development Standards to assist business and product teams develop products that solve business needsAdherence to internal policies and procedures for the development and management of NCBA Application Development pro...

Brief DescriptionThe candidate will be responsible for overseeing all aspects of operations, from planning and execution to client engagement and team management. This role requires a blend of technical expertise, leadership skills, business acumen, and a deep understanding of regulatory requirements in the UAS industry. The ideal candidate must ensure a high performing team of UAS Operators and ...

Equity Afia is a sustainable, integrated health model that is using franchising principles to train and monitor a network of Medical-Entrepreneurs to provide standardized, quality and affordable healthcare services throughout Kenya. Equity Afia plans to provide comprehensive outpatient services through an estimated 300 outpatient health facilities over the next few years. Our main goal is to ensu...

Equity Afia is a sustainable, integrated health model that is using franchising principles to train and monitor a network of Medical-Entrepreneurs to provide standardized, quality and affordable healthcare services throughout Kenya. Equity Afia plans to provide comprehensive outpatient services through an estimated 300 outpatient health facilities over the next few years. Our main goal is to ensu...

About the role: You will play a crucial role in ensuring that our agents and staff are equipped with the knowledge and skills necessary to meet their KPIs towards measurable business outcomes . This position will require extensive travel within the country. What you would be expected to do Training Program Development: Develop comprehensive training programs and materials for field staff and sale...

The role We are seeking an Associate Project/Project Manager to join our Global Clinical Supplies Team in the EMEA region. This can be office based, hybrid, or fully homebased. A day in the life This role provides complete oversight of supply chain for sophisticated global clinical trials. Ensures project/study activities are in compliance with company and client requirements and acts as a repres...

Kenya Airways, the leading African airline flying to more African destinations than any other carrier, takes pride in being at the forefront of connecting Africa to the world and the World to Africa through its hub Nairobi Jomo Kenyatta International Airport. Summary The candidate will be responsible for overseeing all aspects of operations, from planning and execution to client engagement and te...

Requirements for AppointmentFor appointment to this grade, a candidate must have: -Cumulative service period of fifteen (15) years, three (3) of which must have been in the grade of Assistant Director, Research, Policy Analysis and Analytics PSC 5 or a comparable and relevant position in the wider Public Service;Bachelors degree in any of the following disciplines: Public Policy, Economics, Stati...

About the role: The Customer Service Supervisor role holder is a dynamic and results-driven individual. He /she is a key contributor to the customer service department. The role holder will be responsible for leading a team of retention representatives to ensure the effective implementation of customer retention strategies. The primary focus of this role is to minimize customer churn, enhance cus...

Our Client, a leading provider of built-in kitchen appliances, is seeking to hire dynamic and driven Sales Representatives to join their team. As a Sales Representative for their built-in kitchen appliances, you will play a vital role in promoting and selling their products to residential and commercial customers. You will be responsible for driving sales, building relationships with customers, a...

Brief DescriptionThe overall purpose of this role is to lead a team of customer excellence centre agents to provide superior customer experience while handling inbound and outbound contacts. The incumbent will be the point of contact for all team members. Key objective isto drive revenue, develop team and ensure adherence to set quality standards and service level expectations for business impact...

Fanisi is a HR consulting and management company that guides enterprises in setting up management and development of their workforce. We support Small and Medium Enterprises to excel in improving the people component of their businesses and organizations by building human capital through developing employee related policies and practices, staff training and development, incentive programs, talent...

The Commission dates back to 1954 when Civil Service Commission was established by British Colonial Government following Holmes Commission Report, 1948; Civil Service Commission was advisory to the Governor in matters of appointments; At independence in 1963 it was enshrined in the constitution and renamed Public Service Commission; Independence Constitution had Regional PSC s but abolished in 19...

Job DescriptionAre you a passionate foodie who is not afraid of thinking outside the box? Then, we have the job for you! As a Food & Beverage Manager, you will strategically lead the team to set our Food & Beverage operations.Develop and execute a food and beverage operating strategy aligned with the brand's objectivesImplement and maintain the highest standard operating procedures for all food s...

About the role:The Customer Retention Supervisor is a key member of our customer service department. The role holder will be responsible for leading a team of outbound retention specialists to ensure the effective implementation of customer retention strategies. The primary focus of this role is to minimize customer churn, enhance customer satisfaction, and contribute to overall business growth.K...

Daystar University is a chartered interdenominational and evangelical Christian University. Its mission is the development of Christian Servant Leaders for the expansion of God s kingdom in Africa and the world. We invite applications from suitably qualified candidates to fill the following vacant positions. Purpose of the Job: The incumbent supports the Security Coordinator in developing and imp...

Purpose of role:The position will coordinate several cross-team activities to improve the operational effectiveness of the program shared service team vis a vis other departments and to maximize its impact on the organization goal.Key Responsibilities:Program coordination:Coordinate Program Steering Committee- work plan development, agenda planning, scheduling, follow up on action items.Coordinat...