service desk manager skills

Flexi Personnel Ltd is a HR Company that was founded in 2008. It is currently the fastest growing HR firm in Kenya offering a wide range of services including Headhunting and Executive selection, Outsourced Labor management, HR Outsourcing, Outsourced Payroll Management, HR consultancy, Psychometric Assessments and Expatriate Services and relocation support. What makes us a unique Recruitment and...

Flexi Personnel Ltd is a HR Company that was founded in 2008. It is currently the fastest growing HR firm in Kenya offering a wide range of services including Headhunting and Executive selection, Outsourced Labor management, HR Outsourcing, Outsourced Payroll Management, HR consultancy, Psychometric Assessments and Expatriate Services and relocation support. What makes us a unique Recruitment and...

One HR information system to manage your employees entire employment lifecycle. Build an incredible workplace and grow your business with our all-in-one platform. Role Purpose Statement: To coordinate the establishment and the implementation of continuous quality management systems and ensure compliance by monitoring performance in this regard throughout the hotel. Ensure quality customer service...

The Offer Work in a company with a solid track record of performance Flexible working options A role that offers a breadth of learning opportunities The Job Your responsibilities will include: Supervise and develop the performance of all operating departments, including but not limited to: reservations, front office, guest services, housekeeping, food and beverage, purchasing, security and mainte...

AGRA is an alliance led by Africans with roots in farming communities across the continent. We understand that African farmers need uniquely African solutions designed to meet their specific environmental and agricultural needs so they can sustainably boost production and gain access to rapidly growing agriculture markets.\ Summary We are looking for people who are passionate about Africa to join...

Job Description We are looking to grow our team and engage a highly motivated and passionate Sales Coordinator who will be responsible for performing daily tasks that assist the Sales Office and Group Sales Managers in alignment with the department's long-term goals and objectives. Assist the Directors in implementing strategies and operational tasks within the luxury, leisure, and business trave...

Job DescriptionWe are looking to grow our team and engage a highly motivated and passionate Sales Coordinator who will be responsible for performing daily tasks that assist the Sales Office and Group Sales Managers in alignment with the department's long-term goals and objectives. Assist the Directors in implementing strategies and operational tasks within the luxury, leisure, and business travel...

Summit Recruitment & Search was established in 2009 to address the recruitment, mass recruitment, executive search, outsourcing and training needs of companies based in Kenya or wanting to enter the Kenyan, East African, South African and African market. Key Responsibilities Capture all client details on the phone such as phone number and full names on booking the client. Ensure that all clients ...

LWF World Service is the humanitarian and development arm of the Lutheran World Federation. We are a widely recognized, international, faith-based organization working in over 20 countries. We seek to bring people of all backgrounds together in the common quest for justice, peace, and reconciliation in an increasingly complex and fragmented world.A commitment to the human rights of every individu...

We believe EVERYONE in the world deserves access to the internet and affordable communications. Communications have an incredibly positive impact on improving the lives of individuals and accelerating the economic and social growth of developing countries; yet 4.4 billion people around the world are still unconnected and many more are poorly serviced. At poa! we believe everyone deserves access t...

Tugende is a for-profit social enterprise formally established in 2012 in Uganda. We use asset finance, technology, and a customer-centric model to help informal sector entrepreneurs dramatically increase their economic trajectory. Operating in Uganda and Kenya, our 460 staff have served over 30,000 clients and are rapidly growing and innovating. About this role We are looking for a Customer Rela...

CSM is a regional leader in helping organizations solve their most pressing strategy execution challenges. We provide our clients with an integrated set of servicesstrategy and technology consulting, education, training, and certification that deliver tangible results and enduring internal capabilities. A successful Front Office & Travel Assistant should possess experience in office administratio...

CSM is a regional leader in helping organizations solve their most pressing strategy execution challenges. We provide our clients with an integrated set of servicesstrategy and technology consulting, education, training, and certification that deliver tangible results and enduring internal capabilities. Reporting Line: Admin Officer Gross Salary: Kshs 60,000-65,000. Duration: Performance based Co...

As a Duty Manager, you will be responsible for the supervision of the smooth and efficient daily operation of the Front Desk and ensures that all hotel guests and visitors receive an optimum level of service and care at all times.What's In It For YouEmployee benefit card offering discounted rates in Accor worldwide.Learning programs through our AcademiesOpportunity to develop your talent and grow...

The Fairmont Norfolk is a historic hotel in Nairobi, Kenya and is owned by the luxury hotel chain, Fairmont Hotels and Resorts. The hotel has 170 rooms, 4 restaurants, and consists of 5 main blocks, each ranging from 1 to 2 stories high. The hotel has a signature Tudor style of architecture that has been maintained since its original construction. Summary As a Duty Manager, you will be responsibl...

Job Purpose:Reporting to Business Manager, the overall purpose of this role is to generate sales via desk research, prepare Technical and Commercial Bids for Tenders and Customized Queue Management SystemKey Roles & ResponsibilitiesWorking closely with Sales to ensure the successful closure of the sales process.Prepare cost estimates and technical proposals such that it meets client's requirement...

Gap Recruitment Services Limited is a leading recruitment firm in Kenya where International and local companies find just the right fit talent. Job Purpose: Reporting to Business Manager, the overall purpose of this role is to generate sales via desk research, prepare Technical and Commercial Bids for Tenders and Customized Queue Management System Key Roles & Responsibilities Working closely with...

Madison Group Limited operates through two insurance subsidiaries in Life and General Businesses and an Investment management subsidiary, all based at the Group Headquarters in Upper Hill, Madison House, Nairobi. Key Responsibilities Reporting to the Group ICT Manager, the ICT Service Desk Analyst will be responsible for the following tasks; Provide first-line technical support and troubleshootin...

Key ResponsibilitiesReporting to the Group ICT Manager, the ICT Service Desk Analyst will be responsible for the following tasks;Provide first-line technical support and troubleshooting assistance to internal staff regarding hardware, software, network, and other ICT-related issues.Diagnose and resolve technical problems and escalating complex issues to the appropriate teams when necessary.Catego...

Brief DescriptionResponsible for ensuring that Customer Excellence Center operations and workflow procedures are in place and adhered to, to maximize staff productivity and work efficiency. The role will support the Customer Excellence Center teams in various Man-power planning and administrative tasks. The role will liaise with the Quality Assurance team to ensure that the Customer Excellence Ce...

Madison Group Limited is a locally owned financial services holding company that specializes in Insurance and wealth management services. The Group comprises of Madison Life Assurance Kenya Limited, Madison General Insurance Kenya Limited, and Madison Investment Managers Limited. Madison Life Assurance Kenya was originally incorporated under Kenyan Laws in 1988 as Madison Insurance Company Limite...

IREX is a global development and education organization. We strive for a more just, prosperous, and inclusive world-where individuals reach their full potential, governments serve their people, and communities thrive Your Background & Skills Bachelor s degree in Human Resources Management, Business, or directly related field required 6 years of demonstrated regional HR experience Minimum of 3 yea...

We are premium cakes bakery based in Kisumu and it's environs with doorstep delivery services. Our cakes are in diversities of birthday, corporate event and wedding cakes; baked and decorated with profession to the very precise detail. We play a leading role in the transformation of the baking industry in the Western side of Kenya and continue to uphold our mission and our promise of being the be...

Are you a dynamic and ambitious tech professional, a strategic thinker with hands-on skills, who wants to make a difference in some of the most challenging places in the world? Come join the East and Southern Africa (ESA) Region and help us modernize, digitize, and deliver better.What you will do Design and develop solutions and advise country management in selecting the best solution to meet pro...