service delivery team leader

At Ipsos we believe our clients need more than a data supplier, they need a partner who can produce accurate and relevant information and turn it into actionable truth. Responsiblities Customer relationship management: Regular meetings with clients are held to manage the relationships and run regular activities such as delivering presentations, taking their briefs, providing advice and taking tim...

Procurement jobs in Nairobi. Company LIPTON Teas and Infusions Kenya PLC LIPTON Teas and Infusions is the world s largest tea business with a remarkable portfolio of over 30 world-class brands, including iconic names like Lipton, PG Tips, TAZO, Brooke Bond, and B-Corp certified Pukka and T2. Based in the Netherlands and operating in more than 100 countries, we pioneer innovative, premium and sust...

Policies and Procedures:Ensure compliance to all relevant safety, security, quality and environmental management policies, procedures and controls across the International stations to guarantee employee safety, corporate security, legislative compliance, delivery of quality customer service with a responsible environmental attitude so that work is carried out in a controlled and consistent manner...

KEY RESPONSIBILITIES:Deal Execution:Work with Executive Director, Advisory to execute debt capital markets, syndicated loans, and structured products transactions in Kenya and across the wider East African region.Placements:Take a lead on placements of the transactions with various classes of investors including DFIs, Banks, Fund Managers, Insurance Companies, Private Equity amongst others.Partne...

JOB PURPOSE STATEMENTThis position is accountable for the strategic planning, monitoring and management of the card and channel operations to drive card operation management within the card business thus ensure maximum process efficiency as well as ensuring the card and channel operations performance meets internal and external customer expectations while concurrently driving operational efficien...

The new NCBA has harnessed the power of both NIC and CBA to create a bank that brings together the best of both worlds from cutting edge mobile banking to good old-fashioned relationship management; from scalable business banking to financial services that grow as your business does; from best-in-class choice of products to investment solutions tailored to your specific needs. JOB PURPOSE STATEME...

The new NCBA has harnessed the power of both NIC and CBA to create a bank that brings together the best of both worlds from cutting edge mobile banking to good old-fashioned relationship management; from scalable business banking to financial services that grow as your business does; from best-in-class choice of products to investment solutions tailored to your specific needs. JOB PURPOSE STATEME...

Rafiki Microfinance Bank is a place where creativity and positive ambition are infectious. We are restless to win, to meet the changing needs of our customers and unlock growth opportunities. Purpose of the Job: Reporting to the Head of Branches, the position will be responsible for business development and operations, ensuring compliance, staff engagement and business acquisition to grow profita...

Brief DescriptionOverall accountable for providing leadership and management of Ground Handling Services in International stations operations within agreed standards and financial targets.Detailed DescriptionPolicies and Procedures:Ensure compliance to all relevant safety, security, quality and environmental management policies, procedures and controls across the International stations to guarant...

Kenya Commercial Bank Limited is registered as a non-operating holding company which started operations as a licensed banking institution with effect from January 1, 2016. The holding company oversees KCB Kenya - incorporated with effect from January 1, 2016 - and all KCB's regional units in Uganda, Tanzania, Rwanda, Burundi, Ethiopia and South Sudan. It also owns KCB Insurance Agency, KCB Capita...

Kenya Airways, the leading African airline flying to more African destinations than any other carrier, takes pride in being at the forefront of connecting Africa to the world and the World to Africa through its hub Nairobi Jomo Kenyatta International Airport. Summary Overall accountable for providing leadership and management of Ground Handling Services in International stations operations within...

Job Purpose The job provides leadership and guidance for initiating development of policies and strategies that enhance resource mobilization and create strategic partnerships to promote Tourism and Hospitality industry. The job further provides leadership and guidance for establishing funding of tourism products to enable product and service development and to diversifying the tourism products p...

Implement business development strategy to grow liabilities and assets at branch levelFormulate and implement branch business plans, forecasts and budgets and ensure control and reviews.Support marketing initiatives and give feedback on products performance in the branch marketsCross-sell and upsell new business partnerships to increase income streams to the branch and the bank in generalEnsure c...

Non governmental jobs in Africa Kenya. The Opportunity Save the Children International has an exciting opportunity for you to join our team as the Regional Change & Deployment (C&D) Manager ESA/WCA in any existing Save the Children International Regional or Country office worldwide. Role Purpose: The Regional Change & Deployment Manager is a role sitting within the Change and Deployment Team that...

The Job As the Tiko Service Quality Lead, you will be responsible for overseeing and enhance service standards across all Tiko markets, including South Africa, Kenya, Uganda, Ethiopia, and Burkina Faso. Your key duties include guiding Service Quality Specialists and overseeing Quality Assurance Consultants to achieve excellence in service delivery. Responsibilities: Implement the Tiko Quality Ass...

Financial (40%) The ability to manage the sales process from lead generation to close, including tracking customer interactions and sales metrics, managing sales pipelines, and identifying opportunities for upselling and cross-selling.The ability to establish and maintain positive relationships with customers, including identifying their needs and expectations and developing personalized strategi...

Job PurposeThe job provides leadership and guidance for initiating development of policies and strategies that enhance resource mobilization and create strategic partnerships to promote Tourism and Hospitality industry. The job further provides leadership and guidance for establishing funding of tourism products to enable product and service development and to diversifying the tourism products po...

Job FunctionReporting to the Secondary Education Coordinator, the Gender-Responsive Education (GRE) Officer will provide technical oversight, planning, coordination, and implementation of Gender-Responsive Education project in Kakuma. The staff will play a pivotal role in promoting gender equality, equity, participation of males and female learners, and ensuring that policies, programs, and pract...

Programme Management Coordinate needs assessment programmes for flower producer organizations to inform programming activities in line with Fairtrade Africa (FTA) strategic objectives. Develop and execute project plans to ensure successful, timely delivery that meets the broader strategic goals. Assist producers and members in participate in local, regional, and international events. Develop plan...

Purpose of the Job: Reporting to the Head of Branches, the position will be responsible for business development and operations, ensuring compliance, staff engagement and business acquisition to grow profitability in line with strategy of the bank. Job Description Implement business development strategy to grow liabilities and assets at branch level Formulate and implement branch business plans, ...

Q-Sourcing Servtec Group is a global management consulting firm that helps people make significant improvements to their business performance and realize their most important career goals.Summary Our client is seeking a highly motivated and skilled accounting professional to join our dynamic Fashion Line Team. Reporting to the Retail Area Manager they will be responsible for managing the shops an...

Programme ManagementCoordinate needs assessment programmes for flower producer organizations to inform programming activities in line with Fairtrade Africa (FTA) strategic objectives.Develop and execute project plans to ensure successful, timely delivery that meets the broader strategic goals.Assist producers and members in participate in local, regional, and international events.Develop plans fo...

Role Summary: As the Acting Branch Manager, you will work to ensure the overall performance of the branch. The role requires strong leadership, clinical knowledge, customer service skills, and a focus on operational efficiency to ensure the medical center's success. To achieve this, the Acting Branch Manager will be required to build a high-functioning team. Responsibilities: Leading and motivati...

Jesuit Refugee Service (JRS) is an international Catholic organisation with a mission to accompany, serve and advocate on behalf of refugees and other forcibly displaced persons. JRS undertakes services at national and regional levels with the support of an international office in Rome Job Function Reporting to the Secondary Education Coordinator, the Gender-Responsive Education (GRE) Officer wil...