service delivery manager skills & competencies

Peace Winds Japan (PWJ) is a Japanese Non-Governmental Organization established in 1996. PWJ has been providing humanitarian and development assistance for people affected by forced displacement and natural disasters in more than 20 countries in the world. Purpose of the position Reporting to the WASH officer, the WASH Assistant will support in the designing, planning, implementation, monitoring ...

Job SummaryWork as part of a DevOps team, apply analysis & testing tools, frameworks, techniques and practices to elicit, define and organize business requirements into user stories. And following this analysis, work collaboratively within squads during design & delivery activity with a specific focus on testing.Overall, Job PurposeThe jobholder will ensure effective design, provision and managem...

Equity Bank Limited (The Bank ) is incorporated, registered under the Kenyan Companies Act Cap 486 and domiciled in Kenya. The address of the Bank s registered office is 9th Floor, Equity Centre, P.O. Box 75104 00200 Nairobi. Job Purpose The Process Analyst is responsible for leading Process Reengineering initiatives across the Group. Specialized in analysis of business processes and workflows. T...

JOB DESCRIPTION Reporting to the Senior Manager Enterprise Projects Delivery and Customer Fulfillment the position holder will lead a projects team in planning, designing and building of proper and sound access technologies for Enterprise connectivity as well as to provide 2nd level technical support leadership for Enterprise Access network to ensure 99.99% Enterprise Access service uptime. RESPO...

Job Purpose: The purpose of the role is to build and manage rapport with public sector and institutions clients to ensure optimum customer acquisition, retention, and income generation from sales of all appropriate Assets, liabilities and public sector products of the Bank in line with Budgets, Mission and Vision of the Bank. Key Accountabilities/ Responsibilities Management of ongoing relationsh...

Job Description Job Purpose: The purpose of the role is to build and manage rapport with public sector and institutions clients to ensure optimum customer acquisition, retention, and income generation from sales of all appropriate Assets, liabilities and public sector products of the Bank in line with Budgets, Mission and Vision of the Bank. Key Accountabilities/ Responsibilities Management of on...

The Manager, Client Services will have the opportunity to interact with some of the most exciting organizations foundations, investors, corporations, nonprofits and enterprises. They will contribute to strengthening our client relationships through high quality project delivery, improving our project teams' experience and efficiency, and growing our business by supporting through new sales.More s...

Absa Bank Limited (Absa) is a wholly owned subsidiary of Barclays Africa Group Limited. Absa offers personal and business banking, credit cards, corporate and investment banking, wealth and investment management as well as bancassurance. Job Summary Work as part of a DevOps team, apply analysis & testing tools, frameworks, techniques and practices to elicit, define and organize business requireme...

Job Purpose:Responsible for building and maintaining positive business relationships with existing and potential corporate customers, provide personalized and efficient customer service, marketing and selling bank's products, identifying opportunities for business growth, and resolving customer complaints.Key Responsibilities:360 degrees understanding of client's financial needs and all bank prod...

60 Decibels is a tech-powered impact measurement company that makes it easy to listen to the people who matter most. We ve been in business as an independent entity since early 2019, when we spun out of the global Impact Investor Acumen. We believe that the best way to understand social impact is by talking to the people experiencing that impact. Summary The Manager, Client Services will have the...

Human Capital Synergies (HCS) Africa is a Nairobi (Kenya) based, human resources professional services provider. Its two Directors, Ms. Veronica Anam and Ms Njoki Mwihia jointly hold over 40 years of combined experience working in the United States and various African countries. Their joint experiences encompass a range of human resources facets as well as general administration and communication...

Reporting to the General Manager - Human Resource , the purpose of this role is to provide specialists and strategic advice and support on HR matters through the business partner model with strength in Total Reward and Employee RelationsKey Duties & Responsibilities:Compensation and Benefits: Implement and advice on the total reward strategy as guided by the strategic plan and management and Admi...

Safaricom is the leading provider of converged communication solutions in Kenya. In addition to providing a broad range of first-class products and services for Telephony, Broadband Internet and Financial services, Safaricom seeks to uplift the welfare of Kenyans through value-added services and support for community projects. Summary Reporting to the Senior Manager Enterprise Projects Delivery a...

Equity Bank is one of the region s leading banks whose purpose is to transform the lives and livelihoods of the people of Africa socially and economically by availing them modern and inclusive financial services that maximize their opportunities. With a strong footprint in Kenya, Uganda, Tanzania, Rwanda, South Sudan and DRC Congo, Equity Bank is now home to over 12 million customers the largest ...

The CBI (Cash-Based Interventions) Associate is supervised by a professional staff member who provides the incumbent with general guidance and workplans. The incumbent works quite independently with an oversight from the supervisor and may directly supervise some support staff.Contacts are mainly with the colleagues in the same duty station to exchange information and to discuss the work plans. E...

Job Purpose: The job holder will be responsible for the implementation of the recruitment plan and support in the management of the end-to-end resourcing processes to ensure efficient and effective execution of the Bank s talent acquisition strategies. Working closely with the Manager, Planning and Resourcing, the role holder will also contribute to the development of resourcing policies and proc...

Volt Management Services Limited is looking to recruit ambitious and career-driven persons for the position of Human Resource Business Partner Reporting to the General Manager - Human Resource , the purpose of this role is to provide specialists and strategic advice and support on HR matters through the business partner model with strength in Total Reward and Employee Relations Key Duties & Respo...

Human Capital Synergies (HCS) Africa is a Nairobi (Kenya) based, human resources professional services provider. Its two Directors, Ms. Veronica Anam and Ms Njoki Mwihia jointly hold over 40 years of combined experience working in the United States and various African countries. Their joint experiences encompass a range of human resources facets as well as general administration and communication...

Job Summary To provide advice and support in the development and implementation of area of specialisation planning and associated service delivery processes, methods and techniques; enabling the provision of sound learning and development services. Job Description Learning & Development Specialist Overall Job Purpose The role primarily leads and support all Learning and Development management pra...

Job Purpose: The role holder is responsible for the day-to-day management of compensation and benefits activities in the HR Department. He/ She will be responsible for processing payroll, staff benefits, and ensuring seamless operational execution to deliver outstanding customer experience. Key Duties and Responsibilities: Strategic Responsibilities Contribute, as a member of the HR Department s ...

Finance jobs Nairobi. Organizational Context The Finance Team within the Department of Finance and Support Services (DFSS) is responsible for the corporate, project, and financial services which contribute to the business and operating foundation for the successful delivery of IDLO s strategic plan. It manages the overall financial resources essential for the full implementation of IDLO s program...

Job Description Job Purpose The Deputy Manager will support the Manager to design and deliver the performance management initiatives of the Bank. He/She will oversee the implementation of performance management programmes across the Bank. Key Duties and Responsibilities Strategic Responsibilities Contribute, as a member of the HR Department s management team, to the development and delivery of th...

The CBI (Cash-Based Interventions) Associate is supervised by a professional staff member who provides the incumbent with general guidance and workplans. The incumbent works quite independently with an oversight from the supervisor and may directly supervise some support staff. Contacts are mainly with the colleagues in the same duty station to exchange information and to discuss the work plans. ...

Job Description Job Purpose The Manager will be responsible for designing and delivering the performance management interventions in the Bank. He/She will oversee the implementation of performance management programmes across the Bank. Key Duties and Responsibilities Strategic Responsibilities Actively participate in the development, implementation and execution of strategic talent management pro...