sdm service delivery management

Job Summary: Branch operations supervisor; authorize and supervise both teller and customer service transactions, managing branch cash levels and ensure all customer instructions are accurately executed by branch officers. Key Responsibilities: Operations 40% Support succession plan by being a proxy to Assistant manager service delivery and customer service Authorize all customer instructions and...

Job Summary: Branch operations supervisor; authorize and supervise both teller and customer service transactions, managing branch cash levels and ensure all customer instructions are accurately executed by branch officers. Key Responsibilities Operations 40% Support succession plan by being a proxy to Assistant manager service delivery and customer service Authorize all customer instructions and ...

SBM Bank Kenya is a leading and trusted financial institution with an international footprint, headquartered in Mauritius and positioned to offer an unprecedented banking experience in Kenya to niche Retail, SME and corporate clients. JOB SUMMARY: Branch operations supervisor; authorize and supervise both teller and customer service transactions, managing branch cash levels and ensure all custome...

JOB SUMMARY:Branch operations supervisor; authorize and supervise both teller and customer service transactions, managing branch cash levels and ensure all customer instructions are accurately executed by branch officers.KEY RESPONSIBILITIES:Operations - 40%Support succession plan by being a proxy to Assistant manager service delivery and customer serviceAuthorize all customer instructions and sy...

Safaricom is the leading provider of converged communication solutions in Kenya. In addition to providing a broad range of first-class products and services for Telephony, Broadband Internet and Financial services, Safaricom seeks to uplift the welfare of Kenyans through value-added services and support for community projects. SUMMARY Reporting to the Technical Team Lead Core Network Regional Sup...

Key Roles and Responsibilities: Stakeholder engagement Internal: Client Success, Support Services Function, GDC Service Operations, Client Managers, Project Management, Service Operations Manager, Technical Services Business Units Managers, Finance and GBS Function. External: Clients, suppliers and/ or vendors. Relationship Management Identifies the communications needs of each stakeholder group ...

Stakeholder engagementInternal: Client Success, Support Services Function, GDC Service Operations, Client Managers, Project Management, Service Operations Manager, Technical Services Business Units Managers, Finance and GBS Function. External: Clients, suppliers and/ or vendors.Relationship ManagementIdentifies the communications needs of each stakeholder group in conjunction with business owners...

Job Description Key Roles and Responsibilities: Stakeholder engagement Internal: Client Success, Support Services Function, GDC Service Operations, Client Managers, Project Management, Service Operations Manager, Technical Services Business Units Managers, Finance and GBS Function. External: Clients, suppliers and/ or vendors. Relationship Management Identifies the communications needs of each st...

Key Roles and Responsibilities:Stakeholder engagementInternal: Client Success, Support Services Function, GDC Service Operations, Client Managers, Project Management, Service Operations Manager, Technical Services Business Units Managers, Finance and GBS Function.External: Clients, suppliers and/ or vendors.Relationship ManagementIdentifies the communications needs of each stakeholder group in co...

Service Delivery Manager

IT Jobs In Kenya. Description This exciting, fast paced internal facing role requires an excellent customer-oriented communicator with an ability to use their own initiative and to work as a team or independently. The successful candidate will join the Global IT Service Delivery Team, part of the CloudFactory s Global IT Team. This team provides IT support services to all end users across the glo...

REF: TNH/HRD/MISD/12/2023 Reporting to the Head of ICT, the successful candidate will be responsible for managing the delivery of consistently high-quality IT services in the Hospital and ensuring proper functioning of all production job streams, operating system environments, hardware platforms, and peripherals as well as monitor systems and peripherals and may participate in production job stre...

Opened in 1954, The Nairobi Hospital has excelled in medical expertise and services provision and has deservedly earned recognition throughout East Africa and beyond as an advanced diagnostic, treatment and referral centre. REF: TNH/HRD/MISD/12/2023 SUMMARY Reporting to the Head of ICT, the successful candidate will be responsible for managing the delivery of consistently high-quality IT services...

Banking Jobs In Kenya.Implement and administer operation process policy framework, ensure excellent services to achieve profitability.Reports to: Branch ManagerLocation: Nairobi (1), Kitengela (1)Duties & Responsibilities Maintain customer service excellence at the branch level.Banking hall and call management.Custodian of tools of trades and stationaries.Branch operational risk management.Manage...

Duties and Responsibilities Deliver a wide variety of items to different addresses and through different routes Follow routes and time schedule Load, unload, prepare, inspect and operate a delivery vehicle Ask for feedback on provided services and resolve clients' complaints Collect payments Inform customers about new products and services Complete logs and reports. Key requirements, skills and q...

Brites Management Services Limited is one of the best leading Recruitment and HR consultancy companies in Nairobi, Kenya. We are registered and incorporated under Companies Act (Cap. 486) and we provide a complete range of HR Solutions. Our sole focus is to simplify the complexities of the HR department and help companies concentrate on the core business as we handle HR tasks more efficiently and...

Job Description Responsible for maintaining branch security Maintains the security register. Conducts periodic cash counts on Tellers floats at least once a fortnight on irregular dates. Maintains branch dual control system. Manages and controls stationary for the branch Controls branch budget cleanliness etc Co ordinates the work of the tellers to ensure efficient service delivery. Trains new te...

Purpose of the Job: Implement and administer operation process policy framework, ensure excellent services to achieve profitability. Reports to: Branch Manager Duties & Responsibilities Maintain customer service excellence at the branch level. Banking hall and call management. Custodian of tools of trades and stationaries. Branch operational risk management. Manage customer onboarding process. Ca...

Purpose of the Job: Implement and administer operation process policy framework, ensure excellent services to achieve profitability. Reports to: Branch Manager Duties & Responsibilities Maintain customer service excellence at the branch level. Banking hall and call management. Custodian of tools of trades and stationaries. Branch operational risk management. Manage customer onboarding process. Ca...

Rafiki Microfinance Bank is a place where creativity and positive ambition are infectious. We are restless to win, to meet the changing needs of our customers and unlock growth opportunities. Purpose of the Job: Implement and administer operation process policy framework, ensure excellent services to achieve profitability. Reports to: Branch Manager Duties & Responsibilities Maintain customer ser...

Rafiki Microfinance Bank is a place where creativity and positive ambition are infectious. We are restless to win, to meet the changing needs of our customers and unlock growth opportunities. Purpose of the Job: Implement and administer operation process policy framework, ensure excellent services to achieve profitability. Reports to: Branch Manager Duties & Responsibilities Maintain customer ser...

Manager, Service Delivery at M.P. Shah Hospital

Old Mutual Kenya is based in Nairobi and is part of a larger group that offers solutions in long-term savings, asset management and investment. We offer solutions to individuals and corporates underpinned by our core values which are: Respect, Integrity, Accountability and Pushing beyond boundaries. Summary Reporting to the Head of IT, the job holder will be responsible for overseeing the support...

Copia brings all consumers a high-quality shopping service regardless of their income level, access to technology or location. Using digital technology, a network of Agents who operate as ordering and delivery points and an internally managed world-class fulfillment and delivery system, we are opening up distribution to hundreds of millions of the world s population who cannot conveniently access...