Responsibilities of customer relationship officer

Smart Applications International is a leading ICT solutions provider delivering a wide range of world-class technological solutions. Fondly known as Smart within the industry, the company was founded to provide innovative, secure, and high-tech solutions in Africa and beyond. Staying ahead through constant research and innovation. Job purpose: To provide exceptional customer service in order to d...

JOB TITLE RELATIONSHIP OFFICER NATURE OF JOB FULL TIME INDUSTRY MICROFINANCE SALARY KSH 40,000 JOB LOCATIONS THIKA ROAD, NAIROBI CBD Duties and Responsibilities Building strong business relationships with our existing and new retail group clients. Member education and physical visits to meet the respective clients management team(s). Training of any new staff to predispose them to opening a PPP. ...

Job Description 1. Develop and implement effective customer service processes that ensure customer satisfaction and Retention. 2. Supervise the customer service team in prompt response to customer requests/enquiries, ensuring top-flight service across all customer interaction touch points. 3. Skillfully investigate and resolve Customer complaints productively, ensure professionalism and complianc...

Primary Purpose of RoleThe Executive Assistant acts as a strategic partner to the GCEO by not only managing the administrative elements of the office but more importantly providing executive support in a one-on-one working relationship. He/She serves as the primary point of contact for internal and external stakeholders on all matters pertaining to the office of the GCEO. He/She also serves as a ...

1. Systematically generate leads through cold calling, referrals, social media, net working, market research and any other effective means. 2. Continuously explore new and innovative methods for lead generation. 3. Identify and pursue new business opportunities for real estate products 4. Effectively communicate terms of agreements and close sales deals. 5. Establish and nurture strong relationsh...

Our Purpose: At Watu Africa, we empower entrepreneurs. WATU is a mission-driven, customer-centric company that believes that every entrepreneur deserves an opportunity to start, grow and achieve their goals in life. As Africa's fastest-growing Asset Finance company, we see the continent's bright and prosperous future and want to be part of the team transforming it into reality. We, therefore, hav...

Job Description KEY TASKS AND RESPONSIBILITIES Managing the renewals cycle by ensuring the terms/notices are dispatched by 15th of every month. Maintain good relationships with intermediaries and ensure maximum retention of profitable accounts. Participate in renewal meetings with intermediaries and clients to review and retain renewal business. Seek opportunities to cross-sell or upsell to exist...

Premier Hospital is an 82 bed specialized hospital located in Nyali, Mombasa offering high quality emergency, outpatient and inpatient care. We have a patient centered culture and our approach is to provide you with comprehensive healthcare, which is focused on all aspects of your health and overall well-being. Our service delivery model is anchored on Compassion, Care and Competence. Our Doctors...

Job Title: Online Client Relations Officer Job Summary: The Online Client Relations Officer will serve as the primary point of contact for our clients/customers in the online space. This individual will be responsible for managing online inquiries, addressing client/customer concerns, and fostering positive relationships through various digital channels. The ideal candidate will have excellent co...

JOB PURPOSEThe Public Communications and Engagement Officer will play a pivotal role in advancing Amnesty International Kenya's mission by implementing strategic communication and engagement initiatives. This role is responsible for increasing awareness, mobilising action, building a strong supporter base, fostering dialogue, and aligning with Amnesty Kenya's overall goals and messaging.BACKGROUN...

JOB PURPOSE The Public Communications and Engagement Officer will play a pivotal role in advancing Amnesty International Kenya's mission by implementing strategic communication and engagement initiatives. This role is responsible for increasing awareness, mobilising action, building a strong supporter base, fostering dialogue, and aligning with Amnesty Kenya's overall goals and messaging. BACKGRO...

Amnesty Kenya was founded in 2002 and operates with specific goals and objectives for improving lives and upholding human rights for the citizens of Kenya and the surrounding areas. JOB PURPOSE The Public Communications and Engagement Officer will play a pivotal role in advancing Amnesty International Kenya s mission by implementing strategic communication and engagement initiatives. This role is...

Old Mutual Kenya is based in Nairobi and is part of a larger group that offers solutions in long-term savings, asset management and investment. We offer solutions to individuals and corporates underpinned by our core values which are: Respect, Integrity, Accountability and Pushing beyond boundaries. KEY TASKS AND RESPONSIBILITIES Managing the renewals cycle by ensuring the terms/notices are dispa...

JOB TITLE: SALES AND MARKETING EXECUTIVE (CHEMICALS) NATURE OF JOB: FULL TIME INDUSTRY: MANUFACTURING SALARY: KSH 70,000 80,000 NET JOB LOCATION: DAR ES SALAAM, TANZANIA Duties and Responsibilities Training all Company staff in technical areas regarding our products; and giving them all the necessary advice regarding new and old products. Plan overview is as follows; Structured training proposals...

Job purpose The Assistant Manager will be responsible for coordinating and co-managing all projects that are undertaken under Energy, Environment and Climate Change Pillar. Duties and responsibilities Work closely with the manager to ensure smooth running of the Pillar and all its projects Co-planning, assigning and supervising pillar projects per sector and ensuring the projects are executed in ...

Job Description Job purpose The Assistant Manager will be responsible for coordinating and co-managing all projects that are undertaken under Energy, Environment and Climate Change Pillar. Duties and responsibilities Work closely with the manager to ensure smooth running of the Pillar and all its projects Co-planning, assigning and supervising pillar projects per sector and ensuring the projects ...

CIC Insurance Group Limited, commonly referred to as CIC Group, is an insurance and investment group that operates mainly in Kenya, Uganda, South Sudan and Malawi PURPOSE: The incumbent shall be responsible for acquisition, growth and retention of the Corporate Business for CIC Life by managing Broker, Agency & Direct Distribution Channels. The jobholder will champion the development, review and ...

Job Description Key Responsibilities Market and sell open training, consultancies and in-house trainings for the SME department to both potential and existing clients. Initiate client/prospect meetings for new sales opportunities through booking appointments. Interface with existing strategic customers to solidify mutual expectations of performance and growth. Enhance relationship management for ...

Job Description Responsibilities: Identify and Pursue New Business Opportunities: Conduct market research to identify potential business opportunities and market trends. Develop and implement effective strategies to attract new clients and corporate accounts. Client Relationship Management: Cultivate and maintain strong relationships with existing clients, corporate partners, and key stakeholders...

The Kenya Institute of Management (KIM) is a membership based non-profit making professional management organization committed to the promotion of excellence and integrity in the practice of management. Key Responsibilities Market and sell open training, consultancies and in-house trainings for the SME department to both potential and existing clients. Initiate client/prospect meetings for new sa...

The job holder is responsible for increasing income and revenue by managing, negotiating, and meeting clients needs, generating leads, and qualifying prospects for SMEs in the areas of open training, in-house training, and general consultancies. Key Responsibilities Market and sell open training, consultancies and in-house trainings for the SME department to both potential and existing clients. I...

JOB SUMMARY: The overall responsibility of this role is to ensure maintenance and growth of Diaspora & Remittances products and income at all branches and outlets. To ensure seamless coordination between Money Transfer Services providers and the bank through the Diaspora & Remittances Unit and with branches and agents. KEY RESPONSIBILITIES: Financial - 15% Grow the bank's NFI through MTS products...

SBM Bank Kenya is a leading and trusted financial institution with an international footprint, headquartered in Mauritius and positioned to offer an unprecedented banking experience in Kenya to niche Retail, SME and corporate clients JOB SUMMARY: The overall responsibility of this role is to ensure maintenance and growth of Diaspora & Remittances products and income at all branches and outlets. T...

The positionAs a Communications Officer at Lightup Impact, you will implement our communication strategies creating compelling content for various platforms, including social media, press releases, website, and newsletters; and coordinating the Lightup Impact website, events, and donor communications in support of Lightup Impact's strategic goals. Responsibilities and main tasksCoordinate our web...