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Customer service jobs in Kenya. About the role The Customer Service Manager Kenya will lead the call center service team with a customer centric vision in placing our customers first to ensure that the Sun King customer satisfaction operational excellence is in line with industry standards . They will be responsible for managing performance KPIs of the service teams with regular team engagements ...

Duties and ResponsibilitiesDuties and responsibilities at this level will include: -Coordinating development, implementation, and review of policies, strategies, legislations, guidelines, frameworks, norms, tools, regulations, plans, and standards on clinical servicesSpearheading capacity development and technical assistance initiatives at ministries, departments, counties, and other government a...

Duties and ResponsibilitiesDuties and responsibilities at this level will include:-Overseeing the development, implementation, review, of policies, strategies, legislations, guidelines frame works, norms, tools, regulations, plans and standards on hhealth pproducts and technologies;Spearheading the dissemination of policies, strategies, legislations and guidelines, frameworks, norms tools, regula...

Duties and ResponsibilitiesDuties and responsibilities at this level will include: -Coordinating development, implementation, and review of policies, strategies, legislations, guidelines, frameworks, norms & standards, tools, regulations, and plans for oral health, eye health, and hearing care in the countrySpearheading capacity development and technical assistance initiatives for Ministries, Dep...

The Commission dates back to 1954 when Civil Service Commission was established by British Colonial Government following Holmes Commission Report, 1948; Civil Service Commission was advisory to the Governor in matters of appointments; At independence in 1963 it was enshrined in the constitution and renamed Public Service Commission; Independence Constitution had Regional PSC s but abolished in 19...

Greenlight Planet is on a mission to revolutionize rural energy access for the 1.5 billion off-grid villagers who use dirty, dangerous kerosene lanterns for light. In four years we ve sold 1.6 million solar lights to off-grid families in South Asia and Africa all paid for up-front, in cash the latter 1 million customers acquired over the past year. Our products were recognized recently as the bes...

Duties and Responsibilities Duties and responsibilities at this level will include:- Overseeing the development, implementation, review, of policies, strategies, legislations, guidelines frame works, norms, tools, regulations, plans and standards on hhealth pproducts and technologies; Spearheading the dissemination of policies, strategies, legislations and guidelines, frameworks, norms tools, reg...

Regulatory Compliance (40%)Review reports daily, weekly, monthly and quarterly fund manager/custodian reports to ensure compliance with the Collective Investment Scheme regulations, Respective constitutive documents, Regulatory Guidelines and the Banks Policies & ProceduresEnsure proper KYC for new client onboarding and lodged safely with the BankInitiate and Escalate any non-compliance issues wi...

Our purpose is to unlock value in Africa. We use our analytical capabilities to improve decision-making and, through better decisions, to unlock substantial value for our clients and society. While we are the largest economics-based consulting firm in Africa, we use a large number of techniques and approaches to achieve clarity for decision-makers Summary In this role, you ll be the master of dia...

Our mission is to provide youths, in Sub-Saharan Africa (SSA) and beyond, with evidence-based tools to improve their life outcomes. We believe in a world where youth, anywhere, can actualize their life outcomes. Founded at Harvard and launched in Kenya in 2018, we combine rigorous social science research with deep contextual knowledge of the education and mental healthcare space in SSA and beyond...

CrossBoundary is a mission driven investment firm committed to unlocking the power of capital to make a strong return while creating a lasting difference in frontier markets. Summary CrossBoundary Access is recruiting a full-time Portfolio and Investment Analyst to support its investment and operational processes. The ideal candidate will be an essential part of our dynamic team, providing expert...

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. ABOUT JOB As a Senior Knowledge Analyst (SKA) within BCG s Social Impact Practice Area, you will help win, deliver and execute on highly impactful donor and philanthropic-funded international development projects in low and middle-income countri...

Duties and ResponsibilitiesDuties and responsibilities at this level will include:- Overseeing development, implementation and review of policies, strategies, legislations, guidelines, frameworks, norms, tools, regulations, plans and standards for curative and nursing services; Spearheading preparation and provision of reports, advisories and other information related to curative and nursing serv...

THE ROLE IS TO LEAD PRODUCT MANAGEMENT IN AFRICAWe are looking for an experienced Product Manager based in Nairobi, Kenya. The successful candidate needs to be passionate about building & growing products for the unbanked segment of the population. Overview of the role:Relationship Management with Partners Product Benchmarks & Research Product Definition of Product Specification with partners Pro...

Position SummaryUSAID Nawiri's SSBC work is central to the sustainable reduction of acute malnutrition. Phase 1 evidence gathering and continuous adaptive learning provides for a unique opportunity to be agile in implementing high quality and effective SBC interventions. USAID Nawiri envisions the position holder to program and implement a multi-sectoral SBC activities that creates nutrition resi...

THE ROLE IS TO LEAD PRODUCT MANAGEMENT IN AFRICAWe are looking for an experienced Product Manager based in Nairobi, Kenya. The successful candidate needs to be passionate about building & growing products for the unbanked segment of the population. Overview of the role:Relationship Management with PartnersProduct Benchmarks & ResearchProduct Definition of Product Specification with partnersProjec...

Kuunda 3D is growing across East and West Africa, with our main centre of operations in Nairobi, Kenya. Please get in touch with us below and we will get back to you THE ROLE IS TO LEAD PRODUCT MANAGEMENT IN AFRICA We are looking for an experienced Product Manager based in Nairobi, Kenya. The successful candidate needs to be passionate about building & growing products for the unbanked segment of...

Duties and Responsibilities Duties and responsibilities at this level will include:- Overseeing development, implementation and review of policies, strategies, legislations, guidelines, frameworks, norms, tools, regulations, plans and standards for curative and nursing services; Spearheading preparation and provision of reports, advisories and other information related to curative and nursing ser...

Design and Engineering:Draft designs and technical reports for Sanivation s WASH technologies.Contribute to supervision of construction sites for infrastructure projects with support of senior engineers.Conduct research, data collection, and data analysis on projects.Lead on assigned project tasks and develop innovative solution to Sanivation projects.Responsible for drafting sections of feasibil...

Create innovative content strategies to effectively showcase Kenya Airways products and services at the market s market-place.Lead engage with our growing audience across social media and messaging platforms. Create relevant product information to share with the customer database across the digital touch points.Define the strategy foreach digital touch point to distribute campaigns and content ef...

Mercy Corps is a global humanitarian aid agency engaged in transitional environments that have experienced some sort of shock: natural disaster, economic collapse, or conflict. Position Summary USAID Nawiri s SSBC work is central to the sustainable reduction of acute malnutrition. Phase 1 evidence gathering and continuous adaptive learning provides for a unique opportunity to be agile in implemen...

Leadership and Strategy:Lead public-private partnerships with national government, local governments, and development finance institutions.Act as primary point of contact for project development function setting goals and targets for project portfolios.Lead projects through funding and implementation with public support.Manage the success of various stakeholder relationshipLeading Portfolio of FS...

Objective 1: Project Design and Development (10%)Engagement: Collaborate with government health officials, community leaders, adolescent representatives, and other stakeholders to ensure program relevance, cultural sensitivity, and community ownership.Deliverables: Comprehensive project documents that address priority health needs, incorporate MHPSS, and utilize innovative digital health solution...

JOB DESCRIPTIONReporting to the Enterprise Premium Support Manager- the holder of the position will perform complex EBU 1st and 2nd Line technical support operations for global enterprise customers as well as support digital services as per respective portfolio, perform 2nd line support for escalations from the Enterprise Customer Support team and liaise with internal stakeholders and partners to...