product support

Kuunda 3D is growing across East and West Africa, with our main centre of operations in Nairobi, Kenya. Please get in touch with us below and we will get back to you THE ROLE IS TO IMPLEMENT PRODUCT MANAGEMENT IN AFRICA We are looking for two experienced Product Management Implementation Specialists based in Nairobi, Kenya. The successful candidate needs to be passionate about building & growing ...

What you will be doingYou will assist in developing the product vision, strategy, and roadmap for building the product suite of Jumia in concert with cross-functional peers, in order to improve both customers & vendors' experience.You will support in developing the product vision, strategy, and roadmap to extend our current Sprinklr product to support our Jumia Customer and Vendor Experience tool...

Responsibilities:Respond promptly and professionally to customer inquiries via email, chat, phone, or other communication channels.Assist customers with product-related questions, technical issues, and troubleshooting.Diagnose and resolve technical issues and challenges reported by customers.Escalate complex problems to senior support staff or developers when necessary.Develop and maintain a deep...

Formulate and or execute ERP business and user requirements, projects and project plans, requests for proposals, system analysis and design scoping.In liaison with the IT Service Delivery Department, facilitate or provide users with technical support for the ERP system. Liaise with the business teams (Finance, HR and Procurement) in the review, re-engineering and or implementation of ERP Operatio...

Customer service jobs. Reports to: the COO,Location: Ruiru,Gross Salary: Ksh 35-40K, Our client is a Start-up in the ISP space and they are looking to hire a Client Support Executive. The successful candidate will ensure client satisfaction, address technical issues, and maintain strong customer relationships. You will be required to have a combination of technical knowledge, communication skills...

Key ResponsibilitiesFoundationUnderstand our products fully (their features; benefits; pricing and market competitiveness)Report to and work under our key distributor on a daily basisMap out routes and towns within the Mt. Kenya region under the distributor's coverageForm relationships with the distributor's sales teamUnderstand the distributor's way of working (minimum order quantities, pricing,...

Janta Kenya is a HR Consultancy firm established with an objective of encompassing integral and necessary skills that most individuals and organizations need in everyday business Key Responsibilities Foundation Understand our products fully (their features; benefits; pricing and market competitiveness) Report to and work under our key distributor on a daily basis Map out routes and towns within t...

Product Strategy and Vision: Guide and provide consultancy service to the Business Teams with regards to the requirements for the ERP and CRM Platroms. Guide the Business on the latest application needs and best practice both functional and Technical Execute and communicate the Enterprise Digitization strategy that aligns with Equity Group s overall goals and objectives. Drive Process Efficiency ...

Product Strategy and Vision: Guide and provide consultancy service to the Business Teams with regards to the requirements for the Branch and Group Shared Servces Processes. Provide technical innovations around all the processes being designed Drive business and process requirements documentation, solution design and solution developemet of all processes in scope. Drive Change Management and roll-...

Responsibilities:Develop and implement sales strategies: Create and execute effective sales strategies to achieve monthly sales targets and drive business growth within the professional channel. Ensure sales activities are conducted with diligence and linearity to meet objectives.Sell-in and sell-out management: Manage both sell-in (sales to channel partners) and sell-out (sales to end customers)...

General information Join our CFAO MOBILITY Division !MEETING THE MOBILITY NEEDS OF BUSINESS & INDIVIDUALSComprising the most extensive vehicle retail network in Africa, we provide all mobility-related sectors with a multi-brand offer, partnering with global automotive manufacturers : sales of new and used vehicles, short or long-term rentals, fleet management and maintenance. Our Offer includes t...

For the builders and protectors, for the makers and explorers, for those shaping and reshaping our world through hard work and inspiration, Stanley Black & Decker provides the tools and innovative solutions you can trust to get the job done-and we have since 1843. You repair your home and car with the tools we provide. Your car and your phone are secured with our fasteners. The things you value m...

Microsoft Corporation (commonly referred to as Microsoft or MS) is an American multinational technology company headquartered in Redmond, Washington, that develops, manufactures, licenses, supports and sells computer software, consumer electronics and personal computers and services. Its best known software products are the Microsoft Windows line of operating systems, Microsoft Office office suit...

Ashoka is an international citizen-sector organization whose mission is to build an Everyone a Changemaker Worldâ . An Everyone a Changemaker Worldâ is one that responds quickly and effectively to social challenges, and where each individual has the freedom, confidence and societal support to address any social problem and self identify as a driver of change. Ashoka is the world s leading communi...

KPMG is a professional service company, being one of the Big Four auditors, along with Deloitte, EY and PwC. Seated in Amsterdam, the Netherlands, KPMG employs 174,000 people and has three lines of services: audit, tax, and advisory.Position Summary This role seeks an experienced professional to lead our team of UI/UX designers in researching, designing, and implementing digital products that are...

Social media management of all accounts; Monthly concept notes generation and content management. Analysis of monthly social listening report.Supervise and train community managers on social media response.Blog management on the websiteQuarterly consolidated digital report on performance of the pages.Event management and planning for sales and marketing functions i.e. Roadshows, supermarket launc...

KAPA is a leading manufacture of edible oils, margarine, baking powder, detergent powder such as toss, laundry and toilet soaps and glycerine. Responsibilities Social media management of all accounts; Monthly concept notes generation and content management. Analysis of monthly social listening report. Supervise and train community managers on social media response. Blog management on the website ...

Social media management of all accounts; Monthly concept notes generation and content management. Analysis of monthly social listening report.Supervise and train community managers on social media response.Blog management on the websiteQuarterly consolidated digital report on performance of the pages.Event management and planning for sales and marketing functions i.e. Roadshows, supermarket launc...

The new NCBA has harnessed the power of both NIC and CBA to create a bank that brings together the best of both worlds from cutting edge mobile banking to good old-fashioned relationship management; from scalable business banking to financial services that grow as your business does; from best-in-class choice of products to investment solutions tailored to your specific needs. Job Purpose Stateme...

A strong focus on supporting customers by finding solutions to ticket requests.Enrich documentation about problem solving, Q&A, onboarding materials.Drive campaigns targeting multiple customers through digital touch-points and activities.Identify high potential as well as high risk customers from newly onboarded users or customersOnboard new customers and introduce them to our products and suppor...

We are growing our Customer Success team to continue to offer thoughtful, smart, precise interactions across our product portfolio, from Ubuntu to open-source infrastructure and applications. To provide the appropriate level of focus for every customer, CSMs are specialized in the following segments:Mass - SMEs or large businesses starting their journey with CanonicalFocus - Large companies with ...

In this Field Sales Specialist positionYou will implement field sales plans and processes, including providing input for sales forecasting, budgeting, etc.You will deliver sales objectives and revenue growth for a defined geographic region, product line or market segment.You will secure new business and build on existing core business through repeat orders.You will answer inquiries, resolve probl...

Q-Sourcing Servtec Group is a global management consulting firm that helps people make significant improvements to their business performance and realize their most important career goals.Job Summary A customer Relationship officer, the primary responsibility is to ensure that customers have a positive and satisfying experience when interacting with the company or its products. They are in-charge...

In this Field Sales Specialist position You will implement field sales plans and processes, including providing input for sales forecasting, budgeting, etc. You will deliver sales objectives and revenue growth for a defined geographic region, product line or market segment. You will secure new business and build on existing core business through repeat orders. You will answer inquiries, resolve p...