Performance analyst jobs

QUALITY ANALYSTRESPONSIBILITIES * Monitor and coach/ mentor agents on a daily, weekly, and monthly basis for quality improvement. Maintain quality reports at Agent and Team level. * Email communication with the Client, regarding Quality Measures. Maintain and develop internal support and call centre quality standards. * Review a subset of content moderators work including videos, photos, audios, ...

Job Description Job Summary As an Operations Executive your primary responsibility is to ensure the efficient and professional handling of our clients and their accounts. This role encompasses managing accounts, coordinating operations, assessing risks, generating reports, and fostering strong client relationships. Your expertise will be vital for the seamless delivery of our services. Responsibi...

Umba combines advanced tools and techniques to optimize risk exposures in emerging markets that are currently underserved by traditional banking services.Job Summary As an Operations Executive your primary responsibility is to ensure the efficient and professional handling of our clients and their accounts. This role encompasses managing accounts, coordinating operations, assessing risks, generat...

Job Ref. No: JAML019Role Purpose:The role holder is responsible for overseeing the strategic direction, business development initiatives, operational activities, corporate governance, leadership, and culture within the department of the organization. This role requires strong expertise in asset management, regulatory compliance, and leadership to ensure the achievement of business objectives and ...

Job Title: DATA ANALYST (Database Expert) LOCATION: DJIBOUTI Job Description: As a Database Expert, you will be responsible for the design, development, and management of the database infrastructure supporting a tracking system. Your role will involve ensuring data integrity, availability, and security to facilitate real-time tracking and monitoring of cargo shipments. Key Responsibilities: Datab...

Job Title: Database Expert LOCATION: DJIBOUTI Job Description: As a Database Expert you will be responsible for the design, development, and management of the database infrastructure supporting a tracking system. Your role will involve ensuring data integrity, availability, and security to facilitate real-time tracking and monitoring of cargo shipments. Key Responsibilities: Database Design and A...

Project Summary: The USAID/Somalia Monitoring Learning Project-2 (SMLP-2) uses a third-party monitoring (TPM) system to collect data that verifiespartner reported outputs and selected outcomes, and to deduce lessons learned from humanitarianprograms in Somalia funded by USAID/Bureau for Humanitarian Assistance (BHA)/Somalia. The overall goal of SMLP-2 is to increaseBHA/Somalia's access to indepen...

Statistician II/ Performance Analyst

The USAID/Somalia Monitoring Learning Project-2 (SMLP-2) uses a third-party monitoring (TPM) system to collect data that verifies partner reported outputs and selected outcomes, and to deduce lessons learned from humanitarian programs in Somalia funded by USAID/ Bureau for Humanitarian Assistance ( BHA ) /Somalia . The overall goal of SMLP-2 is to increase BHA/Somalia s access to independent, ver...

Market Performance Reports: Produce regular reports detailing the performance of country distribution operations under the Business Unit, covering sales, distribution, end-user registration, and other key commercial and carbon indicators, as well as key strategic initiatives. Gather data from a range of stakeholders promptly and provide detailed commercial analysis for the Senior Leadership team....

OVERVIEW ThinkWell Kenya is recruiting a Senior Performance Management Analyst to spearhead the enhancement of performance management practices within primary health care (PHC) delivery systems across selected counties in Kenya. This specialist will offer technical expertise and guidance to facilitate the development and execution of performance management frameworks, tools, and processes aimed a...

Calltronix Contact & Training Centre is a business communication and collaboration process automation company that utilizes the latest technologies and best industry practices to improve productivity, efficiency and accountability within organizations. Summary As a Realtime Analyst, you will work closely with Operations, to help monitor Incoming volumes In Queues, report on Daily attendance sched...

JOB DESCRIPTIONResearches and provides business related analyses to assess the impact of various projects and initiatives. Analyzes trends, costs and other data related to facilities, inventory, and budgets. Resolves customer questions and system issues. Maintains key data in management system database to extract data for various customersRESPONSIBILITIESFor assigned projects, completes detail an...

KEY RESPONSIBILITIES Preparation and review of the tax returns and the accurate, timely filing and payment of all taxes for KCB Group Kenyan entities. Implementation of tax governance and compliance processes for all direct, indirect taxes and agency taxes (with exception of CIT) for all the KCB Group Kenyan entities. Provide support to all the KCB Group subsidiaries around the preparation of sta...

Based at the Gender Violence and Recovery Centre and reporting to the Executive Director GVRC with functional reporting to the GVRC Consultant, this position is responsible for end-to-end data analysis, working in complex data management projects, and dashboard development for various Operation teams & Digital transformation teams as an independent contributor through GVRC. Applicants must be in ...

The USAID/Somalia Monitoring Learning Project-2 (SMLP-2) uses a third-party monitoring (TPM) system to collect data that verifies partner reported outputs and selected outcomes, and to deduce lessons learned from humanitarian programs in Somalia funded by USAID/ Bureau for Humanitarian Assistance ( BHA ) /Somalia . The overall goal of SMLP-2 is to increase BHA/Somalia's access to independent, ver...

Job Description KEY RESPONSIBILITIES Preparation and review of the tax returns and the accurate, timely filing and payment of all taxes for KCB Group Kenyan entities. Implementation of tax governance and compliance processes for all direct, indirect taxes and agency taxes (with exception of CIT) for all the KCB Group Kenyan entities. Provide support to all the KCB Group subsidiaries around the pr...

ThinkWell is dedicated to improving the health and well-being of society as a means to achieve global prosperity. Since 2011, ThinkWell has helped over 30 countries to achieve long-lasting improvements to their health systems. We have staff and offices in the U.S., Switzerland, Philippines, Bangladesh, Indonesia, Burkina Faso, Mozambique, Kenya, and Uganda. In addition, we are working in more tha...

The Church of Jesus Christ of Latter-day Saints is a worldwide faith of over 16 million members centered on the belief that everyone on earth is a son or daughter of a loving God1 and that His Son, Jesus Christ, saved the world from sin and death. Jesus Christ invites all of God s children to come unto, follow, and become more like Him. SUMMARY Researches and provides business related analyses to...

Tetra Tech is a leading provider of consulting, engineering, and technical services worldwide. We are a diverse company, including individuals with expertise in science, research, engineering, construction, and information technology. Our strength is in collectively providing integrated services-delivering the best solutions to meet our clients needs. About Job The USAID/Somalia Monitoring Learni...

Technical leadership on performance managementProvide technical oversight and guidance on the performance management workstream in counties, ensuring alignment with project objectives and strategiesCollaborate with Senior/Program Analysts in counties to develop County Performance Management frameworks that guide the overall approach to improving service readiness in PHC facilitiesWork closely wit...

Kenya Commercial Bank Limited is registered as a non-operating holding company which started operations as a licensed banking institution with effect from January 1, 2016. The holding company oversees KCB Kenya incorporated with effect from January 1, 2016 and all KCB s regional units in Uganda, Tanzania, Rwanda, Burundi, Ethiopia and South Sudan KEY RESPONSIBILITIES Preparation and review of the...

Keep detailed and accurate records of health business policies underwritten and decisions made (both in med care and in physical files).Assist in underwriting health insurance risksCarry out scheme performance analysist and propose appropriate renewal termsParticipate in preparation of quotations within set standardsPrepare policy documents, endorsements debits and credit notesDispatch policy doc...

Jubilee Insurance was established in August 1937, as the first locally incorporated Insurance Company based in Mombasa in 1937. Jubilee Insurance has spread its sphere of influence throughout the region to become the largest Composite insurer in East Africa, handling Life, Pensions, general and Medical insurance.Job Ref. No: JAML019 Role Purpose: The role holder is responsible for overseeing the ...