Outbound agent

Manage inbound and outbound calls Develop and follow various communication scripts when speaking to clients on specific areas; Handle daily customer engagement; Identify customer needs , answer questions and solve problems according to defined criteria; Operationalize the Customer Relationship Management (CRM) systems; Handle interaction and provide conversation logs and storing customer data for...

Customer Service Jobs In Kenya.About the RoleAct as the gatekeeper of the Company, you will be our vendor s first point of contact, responsible for delivering a best-in-class support experience, handling merchant s queries, providing appropriate solutions and alternatives within reasonable time limits to ensure merchant activation and retention.Key Duties and Responsibilities:Sales enablement Bui...

Lipa Later is a risk free, point of sale credit option that allows retailers to sell goods and services to consumers with repayments made in affordable monthly instalments. It is the leading third party instalment plan for retailers in East Africa currently operating in Kenya and Rwanda Summary Act as the gatekeeper of the Company, you will be our vendor s first point of contact, responsible for ...

Triggerise is a non-profit that motivates users primarily young women and adolescent girls to make positive choices. We use nudges like reminders, discounts, in person and digital follow-ups, and reward points to encourage our users to access and use healthy products and services. Scope of Work The call centre partner is expected to provide outbound call centre services oversee inbound client sup...

Achieve over 70% target set the month-on-month KPI s being Lead generation, Lead conversion, Sales targets, and Talk-time set by achieving a high conversion rate. Contact potential or existing customers, businesses, or groups to give them correct information about SunCulture products using the product knowledge Explain technical product features and answer customer questions about SunCulture prod...

Nimble Group provides highly professional credit management services to many of the largest credit grantors in Africa; South Africa, Namibia, Botswana and Kenya. Services for high volume consumer and corporate accounts, receivables management, customer service work, and collections early stage, arrear and overdue accounts are provided. Other services also include debt restructuring support and ad...

Eldotec Consultancy Services Limited is a Kenyan Company based in Eldoret. Eldotec was incorporated in June 2015 and is a fully owned subsidiary of Canada based AssentCompliance.com currently constituted as an offshore captive of AssentCo. Summary The Supplier Support Agent will support the Supplier Support team in obtaining declarations and other important information from non-responsive supplie...

SALIX has a global footprint, with headquarters and sales offices in Cincinnati, Ohio, and service facilities in Kenya and India. We have worked with over 2,500 of the fastest growing and most successful businesses in our region, including all local Fortune 500 companies, and many regional leaders, such as Cincinnati Children s Hospital and The Columbus Dispatch. Responsibilities The holder of th...

Job Description About the Role We're looking for qualified and enthusiastic customer experience and account management rockstars to join our Agrodealer Success Team. As an Agrodealer Success Agent, you will be responsible for managing the partner (agrodealer) and customer (farmer) experiences. You will be tasked with end-to-end partner support, which includes ensuring that our partners receive ne...

Apollo helps farmers in emerging markets increase their profits. We use agronomic machine learning, remote sensing, and mobile technology to help farmers access credit, high-quality farm inputs, and customized advice. Our first product is a customized package of farm inputs, farming advice, and credit delivered to farmers in Kenya. About the Role We re looking for qualified and enthusiastic custo...

Apollo helps farmers in emerging markets increase their profits. We use agronomic machine learning, remote sensing, and mobile technology to help farmers access credit, high-quality farm inputs, and customized advice. Our first product is a customized package of farm inputs, farming advice, and credit delivered to farmers in Kenya. Summary Apollo Agriculture is seeking Field Escalation Agents to ...

The overall objective of this role is to ensure the recovery of debts from clients on behalf of the company via inbound and outbound calls.

Brites Management Services Limited is one of the best leading Recruitment and HR consultancy companies in Nairobi, Kenya. We are registered and incorporated under Companies Act (Cap. 486) and we provide a complete range of HR Solutions. Our sole focus is to simplify the complexities of the HR department and help companies concentrate on the core business as we handle HR tasks more efficiently and...

Candidates must be able to respond to the needs of customers and provide products/services information to customers via Inbound & Outbound calls, Emails, and Live Chat in a friendly & timely manner. Evaluate problems and complaints of the callers and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Administration Jobs In Kenya. Call Centre Agent , Caritas MFB. Job Purpose To provide excellent customer service on both inbound and outbound calls Key Responsibilities Promptly resolving customers enquiries at the first instance by using the bank s systems and escalating to the relevant teams when need arises. Keep a comprehensive record of all engagements in the call center data bank. Cross-sel...

Eldotec Consultancy Services Limited is a Kenyan Company based in Eldoret. Eldotec was incorporated in June 2015 and is a fully owned subsidiary of Canada based AssentCompliance.com currently constituted as an offshore captive of AssentCo. Position Summary The Supplier Support Agent will report to the Manager, Supplier Support. The Supplier Support Agent will support the Supplier Support team in ...

BURN designs, manufactures, and distributes aspirational fuel-efficient cooking products that save lives and forests in the developing world.BURN has revolutionized the global cookstove sector by proving the business case for selling a high quality, locally manufactured and unsubsidized cookstoves.Since 2013, BURN has sold 200,000 high quality, locally manufactured and unsubsidized jikokoas â sto...

Vivo Energy is the Shell licensee in 16 countries in Africa. We are proud to offer our customers the very best of Shell s high quality products and services including supply reliability, technical expertise and unmatched customer service in the countries where we operate. In doing so, we have in place industry-leading health and safety standards, and are committed to delivering Shell s fuels and ...

Customer Care Jobs In Kenya. Contact Centre Agents, Family Bank. Are you a go-getter, ambitious, positive minded and self-driven individual? We are looking for you. There are several contract based positions that will be required to offer a distinguished Customer experience and optimize on emerging opportunities. Reporting Reporting to the contact center Supervisor, the Contact center agent will ...

Customer Service Jobs In Kenya. Job Title: Call Center Agent, Industry: Logistic, Location: Nairobi, Gross Salary: 25k, Our client a shipping and logistics company seeks to hire a qualified person for the role of Call Centre agent. The call center agent will be the first point of contact for handling customer inquiries, complaints. Duties and Responsibilities Manage large amounts of inbound and o...

Customer Experience Team Leader Jobs, Customer Service Jobs In Kenya, Title: Customer Experience Team Leader, Industry: Renewable Energy, Location: Nairobi, Salary: 100K 150K, Our client is a leading battery and renewable energy distributor in the region. They seek to hire a well-organized and result-oriented Customer Experience Team Leader who will lead the customer service team in offering prom...

Call Center Representative Job, Current Customer Service Jobs, Title: Call Center Representative Home Appliances, Industry: Electronics, Location: Nairobi, Gross Salary: 35k 40k, Our client is a market leader in home appliances in Kenya. They seek to hire an agile and customer-focused Call Center Representative. The successful candidate will be tasked with managing incoming calls form clients, tr...

Telesales Agent Job, Sales & Marketing Jobs In Kenya 2020, Reporting to: Telesales Supervisor, Position Description The aim is to ensure retention and acquisition of high value customers through telesales.We are looking for an enthusiastic Telesales Agent to contribute in generating sales for our company. Will be responsible for closing sales deals over the phone and maintaining good customer rel...

Since the sale of our first kit in 2013, SunCulture has been on a mission to help smallholder farmers in Africa improve both crop yields and quality. We are driven to constantly innovate and improve our technology to make solar powered irrigation solutions truly affordable for the millions of farmers on the continent About the Role Reporting to the Telesales Team Lead, the Telesales Agent will pr...