operations management in service industry

Job Title: Receptionist Industry: Real Estate Location: Nairobi Gross Salary: 70k - 80k Our client is seeking to hire a Receptionist who will be the first point of contact, providing professional and friendly service to visitors and supporting the overall administrative activities of the office. This role is crucial in creating a welcoming environment and ensuring efficient communication and oper...

About the role This strategic role will be the interface between our business and the key internal and external stakeholders. These stakeholders include government officials, driver partners, the local operations team, country and regional management, and HQ teams (ie Growth Analytics, Expansion, Global Operations, Marketing, Product, Regulatory, CS). This is a critical, impactful and highly rewa...

Bolt, previously known as Taxify, is the leading European transportation platform providing ride-hailing and scooter sharing services. The company s mission is to make urban travel easier, quicker and more reliable About the role This strategic role will be the interface between our business and the key internal and external stakeholders. These stakeholders include government officials, driver pa...

The new NCBA has harnessed the power of both NIC and CBA to create a bank that brings together the best of both worlds from cutting edge mobile banking to good old-fashioned relationship management; from scalable business banking to financial services that grow as your business does; from best-in-class choice of products to investment solutions tailored to your specific needs. JOB PURPOSE STATEME...

Overall Job SummaryThe Head of Operations role is to provide strategic leadership for the ferry company's fleet operations, focusing on enhancing profitability, streamlining operations and logistics efficiency, and elevating customer experience. This role requires an entrepreneurial mind-set to drive innovation and foster a dedicated operations teamThe Head of Operations oversees all aspects of f...

People The human face of an organization, are its most cherished and valuable resources. In a world of multiple choices and multi-faceted people, you need someone to provide you with quality services that can cater to all your human resource needs at one go Overall Job Summary The Head of Operations role is to provide strategic leadership for the ferry company s fleet operations, focusing on enha...

Admin jobs. Gross Salary: 230-250k,Reports To: C.E.O, Our client is an exporter and distributor of fresh vegetables, fruits and horticultural crops from Kenya. They are looking to hire a General Manager who will direct, administer, and coordinate the internal operational activities of the organization by policies, goals, and objectives established by the Chief Executive Officer and the Board of D...

Admin jobs. Department/Division: Operations,Reporting To: Head of Operations, Sportpesa is looking to hire an Assistant Casino Manager Duties and Responsibilities Technical support Liaise with Customer Service teams throughout the estate and iforium / game providers to understand and document player disputes and ensure disputes are handled promptly, efficiently and fairly. Customer Service suppor...

The new NCBA has harnessed the power of both NIC and CBA to create a bank that brings together the best of both worlds from cutting edge mobile banking to good old-fashioned relationship management; from scalable business banking to financial services that grow as your business does; from best-in-class choice of products to investment solutions tailored to your specific needs. JOB PURPOSE STATEME...

Overall purposeThe Head of the Training Institute is an executive-level role, with the holder being responsible for the commercial and business growth strategy, and for providing overall leadership for the Institutes commercial and administrative activities.Reporting to the Director of the Institute, the position holder shall design, implement, and evaluate training programs designed to meet the ...

About the Role Reporting to the Regional Sales Manager with a dotted reporting line to the Fleet Operations Manager, the Service Center Associates will manage our Service Centers. The key role will be good customer service to all customers that come to the service center, sales conversion, stock management, troubleshooting, and escalating all aftersale issues reported by the customers through the...

About the Role Reporting to the Regional Sales Manager with a dotted reporting line to the Fleet Operations Manager, the Service Center Associates will manage our Service Centers. The key role will be good customer service to all customers that come to the service center, sales conversion, stock management, troubleshooting, and escalating all aftersale issues reported by the customers through the...

The new NCBA has harnessed the power of both NIC and CBA to create a bank that brings together the best of both worlds from cutting edge mobile banking to good old-fashioned relationship management; from scalable business banking to financial services that grow as your business does; from best-in-class choice of products to investment solutions tailored to your specific needs. JOB PURPOSE STATEME...

The Assistant Manager in collaboration with the Location leadership drive achievement of Service Level Agreement and adherence to customer service delivery procedures and processed. In addition will also be responsible for coordination with other internal stakeholders on workforce requirement and Service Level compliance through regular quality checks and reviews, and interact with the client on ...

About the RoleReporting to the Regional Sales Manager with a dotted reporting line to the Fleet Operations Manager, the Service Center Associates will manage our Service Centers. The key role will be good customer service to all customers that come to the service center, sales conversion, stock management, troubleshooting, and escalating all aftersale issues reported by the customers through the ...

About the RoleReporting to the Regional Sales Manager with a dotted reporting line to the Fleet Operations Manager, the Service Center Associates will manage our Service Centers. The key role will be good customer service to all customers that come to the service center, sales conversion, stock management, troubleshooting, and escalating all aftersale issues reported by the customers through the ...

iSON Xperiences is a specialist in proactive customer engagement and customer xperience management, partnering with leading brands to optimize their customer xperience, revenue generation and business process management across the enterprise. About Job The Assistant Manager in collaboration with the Location leadership drive achievement of Service Level Agreement and adherence to customer service...

Job Opportunity: Head of Operations for a Ferry Company - Kisumu Our client a Ferry Company on a mission to provide safe and sustainable water transportation in Kisumu, by offering insured journeys on serviced, modern and environmentally friendly catamaran ferries, is currently seeking to fill the position of Head of Operations to manage the ferry operations including logistics and managing the d...

Position: Head of Operations and Programs Industry: Media Location: Nairobi Salary: 230k - 250k Reports to: Executive Director Our client provides space for networking, collaborating, and experimenting among Kenya s media practitioners. As a vibrant hub, it continues to foster a dynamic community of storytellers and media professionals, providing a platform for knowledge sharing and innovation. T...

Job Description About the Role Reporting to the Regional Sales Manager with a dotted reporting line to the Fleet Operations Manager, the Service Center Associates will manage our Service Centers. The key role will be good customer service to all customers that come to the service center, sales conversion, stock management, troubleshooting, and escalating all aftersale issues reported by the custo...

Job Description About the Role Reporting to the Regional Sales Manager with a dotted reporting line to the Fleet Operations Manager, the Service Center Associates will manage our Service Centers. The key role will be good customer service to all customers that come to the service center, sales conversion, stock management, troubleshooting, and escalating all aftersale issues reported by the custo...

DUTIES AND RESPONSIBILITIESCustomer relationship management: Regular meetings with clients are held to manage the relationships and run regular activities such as delivering presentations, taking their briefs, providing advice and taking time to fully understand their needs. Application of project management skills to ensure that the work is delivered to the clients as per the contracts and fulfi...

ALS started operations in 1985 and over the years has seen steady growth ever since. Today, as an industry leader, ALS offers a range of customized and comprehensive aviation solutions for the benefit of Humanitarian Operations, Airlines, Oil/ Resource exploration, and VIP Clientele. Responsibilities: Develop and maintain quality control program. Ensure adherence to regulatory standards. Conduct ...

Company: Sportpesa Job Title: Assistant Casino Manager Industry: Betting Location: Nairobi Department / Division: Operations Reporting To: Head of Operations Gross Salary: Competitive Sportpesa is looking to hire an Assistant Casino Manager Duties and Responsibilities Technical support - Liaise with Customer Service teams throughout the estate and iforium / game providers to understand and docume...