1st Level 24/7 field support, escalation / on-callProactive monitoring of equipment & facilitiesNetwork installation, testing & commissioning, bringing into service, integrationCross connects & jumpingMaintain records, inventory and sparesReceive equipment, bench test, storage and RMA return handlingIncident and problem resolution as directed by NOC / TACProvide Service Desk / NOC / NMC cover dur...
Reporting Line: Field Team LeaderJob ObjectiveProvide field/sales support, resolve incidents and assigned problems, install, maintain and manage network equipment.Key Duties & Responsibilities:1st Level 24/7 field support, escalation / on-callProactive monitoring of equipment & facilitiesNetwork installation, testing & commissioning, bringing into service, integrationCross connects & jumpingMaint...
Firmly established as Africa s carriers carrier, award-winning capacity wholesaler WIOCC provides international and African telcos and ISPs with unrivalled high-speed, resilient and diverse capacity into, within and out of Africa. Reporting Line: Field Team Leader Job Objective Provide field/sales support, resolve incidents and assigned problems, install, maintain and manage network equipment. Ke...
Firmly established as Africa s carriers carrier, award-winning capacity wholesaler WIOCC provides international and African telcos and ISPs with unrivalled high-speed, resilient and diverse capacity into, within and out of Africa. In November 2012 (at Africa Com), WIOCC won the Best Pan-African Initiative Award for building an unparalleled, diversity-rich, high-capacity African network which seam...
Ensure all technical issues escalated from Level 1 teams are resolved within 1 hour with detailed updated respective tickets - By the end of Q4 2024Escalate 100% issues and patterns associated with network performance and availability to the NOC team for resolution at the end of every 8-hour shift (E.g. sector load/performance issues) - By the end of Q4 2024Ensure that all escalated issues with c...
Mission Statement for the Role:Level 2 in-depth troubleshooting and back-end analysis with the aim of providing solutions and recommendations for both customer and technical related incidents.Overall Responsibility:To address and resolve technical escalations from the contact center, support field service partners and follow up on network downtimes with the NOC team.Financial:NonePeople:Individua...
We believe EVERYONE in the world deserves access to the internet and affordable communications. Communications have an incredibly positive impact on improving the lives of individuals and accelerating the economic and social growth of developing countries; yet 4.4 billion people around the world are still unconnected and many more are poorly serviced. At poa! we believe everyone deserves access t...
.JOB POSTING INFORMATION: Posting Date: 27 Feb 2024 Closing Date: 11 March 2024 WFP seeks candidates of the highest integrity and professionalism who share our humanitarian principles. Selection of staff is made on a competitive basis, and we are committed to promoting diversity & gender balance and encourage qualified female candidates to apply. Would you like to join WFP Regional Bureau Nutriti...
JOB PURPOSE :Under the supervision of the Senior Regional Nutrition Advisor and collaborating cross -functionally. The incumbent will be responsible to provide technical advice and situation analysis to ensure integrated nutrition programme responses. This position is also expected to deploy to humanitarian emergencies on short notice to support the countries in the regional bureau.KEY ACCOUNTABI...
JOB PURPOSE:Under the supervision of the Senior Regional Nutrition Advisor and collaborating cross -functionally. The incumbent will be responsible to provide technical advice and situation analysis to ensure integrated nutrition programme responses. This position is also expected to deploy to humanitarian emergencies on short notice to support the countries in the regional bureau.KEY ACCOUNTABIL...
JOB PURPOSE:Under the supervision of the Senior Regional Nutrition Advisor and collaborating cross -functionally. The incumbent will be responsible to provide technical advice and situation analysis to ensure integrated nutrition programme responses. This position is also expected to deploy to humanitarian emergencies on short notice to support the countries in the regional bureau.KEY ACCOUNTABIL...
The World Food Programme is the food assistance branch of the United Nations and the world s largest humanitarian organization addressing hunger and promoting food security. JOB PURPOSE: Under the supervision of the Senior Regional Nutrition Advisor and collaborating cross -functionally. The incumbent will be responsible to provide technical advice and situation analysis to ensure integrated nutr...
Firmly established as Africa s carriers carrier, award-winning capacity wholesaler WIOCC provides international and African telcos and ISPs with unrivalled high-speed, resilient and diverse capacity into, within and out of Africa. Reporting Line: TAC Manager Job Objective Provide 2nd level technical support, resolve escalated incidents and assigned problems, coach the first level NOC team and man...
We are looking to recruit a Network Operations Center Team Leader who will be responsible for the supervision of all first-level active and passive on-site and off-site technical support for all JTL infrastructure, including fibre backbone, FTTx, LTE mobile network, inside and outside plant infrastructure, among others. Network Operations Center (Noc) Team Lead Job Responsibilities Team Managemen...
Reporting Line: TAC ManagerJob ObjectiveProvide 2nd level technical support, resolve escalated incidents and assigned problems, coach the first level NOC team and manage the WIOCC network. To be acknowledged as the technical expert within the company.Key Duties & Responsibilities:24/7 2nd Level TAC technical interface, escalation / on-callProblem resolution, direct NOC & Field SupportMentorship &...
Purpose and Scope of AssignmentThe postholder will play a critical role in establishing the initiative following its launch in July 2023, supporting the Senior Innovation Officer in all dimensions from partnership management and coordination, to programme design and operations.?The Innovation Officer (Connectivity for Refugees) will serve as the daily driver of the initiative, pushing through cri...
The positionThe post holder will support the implementation of a multi-country pilot project funded through the Environment and Climate Action Innovation Programme's flagship initiative- its Innovation Fund. Pilots will be implemented in Uganda (2 pilots), Pakistan, Botswana, Namibia, Zambia and Malawi. She/he will work closely with the Programme Lead (Innovation Officer - Environment and Climate...
UNHCR was created in 1950, during the aftermath of the Second World War, to help millions of Europeans who had fled or lost their homes. We had three years to complete our work and then disband. Today, over 65 years later, our organization is still hard at work, protecting and assisting refugees around the world. The position The post holder will support the implementation of a multi-country pilo...
UNHCR was created in 1950, during the aftermath of the Second World War, to help millions of Europeans who had fled or lost their homes. We had three years to complete our work and then disband. Today, over 65 years later, our organization is still hard at work, protecting and assisting refugees around the world. Summary The Programme Officer may be based in HQ, field/regional bureau, typically r...
Mission Statement for the Role: Level 2 in depth troubleshooting and back end analysis with the aim of providing solutions and recommendations for both customer and technical related incidents. Overall Responsibility: To address and resolve technical escalations from the contact centre, support field service partners and follow up on network downtimes with the NOC team. People: Individual Contrib...
We believe EVERYONE in the world deserves access to the internet and affordable communications. Communications have an incredibly positive impact on improving the lives of individuals and accelerating the economic and social growth of developing countries; yet 4.4 billion people around the world are still unconnected and many more are poorly serviced. At poa! we believe everyone deserves access t...
Safaricom is the leading provider of converged communication solutions in Kenya. In addition to providing a broad range of first-class products and services for Telephony, Broadband Internet and Financial services, Safaricom seeks to uplift the welfare of Kenyans through value-added services and support for community projects. Summary Reporting to the Enterprise Support Manager the holder of the ...
Firmly established as Africa s carriers carrier, award-winning capacity wholesaler WIOCC provides international and African telcos and ISPs with unrivalled high-speed, resilient and diverse capacity into, within and out of Africa. In November 2012 (at Africa Com), WIOCC won the Best Pan-African Initiative Award for building an unparalleled, diversity-rich, high-capacity African network which seam...
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We believe EVERYONE in the world deserves access to the internet and affordable communications. Communications have an incredibly positive impact on improving the lives of individuals and accelerating the economic and social growth of developing countries; yet 4.4 billion people around the world are still unconnected and many more are poorly serviced. At poa! we believe everyone deserves access t...
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