Tue Nov 28 2023 09:30:10 GMT+0000 (Coordinated Universal Time)

No experience job opportunities

Customer Experience Designer

Absa Group - Nairobi

    Customer Journey Design: Time Split: 45 sign and implement the Customer Journey Design Policy for the bank, which will guide all future work on Customer Journey Design.Business analysis of critical customer journeys across the bank and prioritize areas of focus.Map out the identified critical customer journeys, using appropriate design tools/systems.Identify customer needs emanating from the mapp...

    fuzu.com2 days ago
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    User Experience Researcher and Tester at Tezza Business Solutions Ltd

    Tezza Business Solutions - Nairobi

      Tezza Business Solutions Ltd is a niche service provider of Software Development, Quality Assurance and Software Testing services. Tezza began its operations as Web Development company in 2000 in Overland Park, Kansas. Since then, we ve evolved into a Services-oriented company who only engage in Product development as a value-add service to our customers who continue to appreciate our Customer Fi...

      jobwebkenya.com2 days ago
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      Client Experience Specialist

      NTT - Nairobi

        Client Experience Specialist

        brightermonday.co.ke4 days ago
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        Customer Experience Designer Job - Corporate Staffing Services

        Absa Bank - Nairobi

          Customer Service Jobs In Kenya. With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.My Career Development Portal: Wherever you are in your career, we are here for you. Des...

          corporatestaffing.co.ke5 days ago
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          Customer Experience Designer at Absa Bank Limited

          Absa Bank - Nairobi

            Absa Bank Limited (Absa) is a wholly owned subsidiary of Barclays Africa Group Limited. Absa offers personal and business banking, credit cards, corporate and investment banking, wealth and investment management as well as bancassurance. Job Summary The bank is on a Customer Experience Transformation with an aim of clearly defining end to-end customer journeys that improve interactions with our c...

            jobwebkenya.com5 days ago
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            Customer Experience Officer

            Premier Hospital - Mombasa

              Ensuring every customer of premier hospital receives the premier experience.Manning the customer experience desk, handling inquiries and information management in line with customer requirements.Responsible for facilitation of smooth operations in the Outpatient department ensuring a Conveyor belt like, cynical movement of patients in the shortest time possible.Ensuring the accurate use and compl...

              fuzu.com9 days ago
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              Executive, Customer Experience at Heritage Insurance

              Jobs in Kenya - Nairobi

                Job Description Job Summary The role holder will be responsible for improving the overall experience each customer has with our brand. Key Responsibilities Provide high level customer experience and maintain quality standard in daily operations Conduct service and communication checks on daily basis to refer or resolve any requests from customers launched through communication channels Respond to...

                kazitoday.com9 days ago
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                Executive, Customer Experience at Heritage Insurance

                Heritage Insurance - Nairobi

                  At Heritage where we provide short term insurance products, we pride ourselves on our history of claims payment. This was recently recognized when we won the award for Outstanding Insurance Underwriter in Claims Settlement as nominated by members of the Association of Insurance Brokers of Kenya. Job Summary The role holder will be responsible for improving the overall experience each customer has...

                  jobwebkenya.com9 days ago
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                  Customer Experience Executive at Heritage Insurance

                  Heritage Insurance - Nairobi

                    At Heritage where we provide short term insurance products, we pride ourselves on our history of claims payment. This was recently recognized when we won the award for Outstanding Insurance Underwriter in Claims Settlement as nominated by members of the Association of Insurance Brokers of Kenya. Job Summary The role holder will be responsible for improving the overall experience each customer has...

                    jobwebkenya.com9 days ago
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                    Head of Customer Experience & Loyalty

                    Kenya Airways - Nairobi

                      Lead a high-performance Customer Experience team offering strategic directionto key goals and a customer centric approach to the business for optimumcustomer experience delivery.Develop and implement strategiesfor the continuous improvement of Customer experience along the customerjourney, Customer conversion and retention.Develop and implement customer servicestandards across the organization.Es...

                      fuzu.com11 days ago
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                      Client Experience Officer Job - Corporate Staffing Services

                      Imara Hospital - Nairobi

                        Customer Service Jobs In KenyaImara Hospital is a fast-growing healthcare facility located in Embu county, that is on track to be the lead healthcare brand in Mt. Kenya in the next few years. The hospital is on a mission to create better lives for people living in underserved areas, by providing affordable world-class healthcare with compassion, through service excellence. The hospital has launch...

                        corporatestaffing.co.ke13 days ago
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                        Customer Experience Executive at Premier Hospital

                        Jobs in Kenya - Nairobi

                          Job Description JOB PURPOSE To ensure smooth floor operations and patient flow within the hospital through the provision of excellent customer experience practices. MAIN DUTIES AND RESPONSIBILITIES Ensuring every customer of Premier Hospital receives the Premier Experience. Educate colleagues on the various ways to humanize patient experience based on feedback from individual patients and their f...

                          kazitoday.com11 days ago
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                          Principal, Marketing/Member Customer Experience Officer

                          National Social Security Fund NSSF - Nairobi

                            Participate in brand building activities through extensive member education using media, road shows and sponsorships;Support Customer Service initiatives to ensure customer satisfaction;Keep inventory and oversee the distribution of marketing and sensitization materials to the branches/regions;Support branches and regions with their marketing activities;Participate in event management;Draft repor...

                            fuzu.com12 days ago
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                            Customer Experience Executive at Premier Hospital

                            Premier Hospital - Mombasa

                              Premier Hospital is an 82 bed specialized hospital located in Nyali, Mombasa offering high quality emergency, outpatient and inpatient care. We have a patient centered culture and our approach is to provide you with comprehensive healthcare, which is focused on all aspects of your health and overall well-being. Our service delivery model is anchored on Compassion, Care and Competence. Our Doctors...

                              jobwebkenya.com12 days ago
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                              Customer Experience Executive Job 2023 - Corporate Staffing Services

                              Premier Hospital - Nairobi

                                Customer Service Jobs In Kenya. Job PurposeTo ensure smooth floor operations and patient flow within the hospital through the provision of excellent customer experience practices.Main Duties And Responsibilities Ensuring every customer of Premier Hospital receives the Premier Experience.Educate colleagues on the various ways to humanize patient experience based on feedback from individual patient...

                                corporatestaffing.co.ke12 days ago
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                                Head of Customer Experience & Loyalty at Kenya Airways

                                Kenya Airways - Nairobi

                                  Kenya Airways, the leading African airline flying to more African destinations than any other carrier, takes pride in being at the forefront of connecting Africa to the world and the World to Africa through its hub Nairobi Jomo Kenyatta International Airport. Summary Drive Kenya Airways Customer Experience Strategy and initiatives to improve Customer relations, service delivery and customer loyal...

                                  jobwebkenya.com12 days ago
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                                  Client Experience Executive at Crystal Recruit

                                  Jobs in Kenya - Nairobi

                                    Job Description Responsibilities: Provide professional advice to clients about the company's services, ensuring that clients are fully informed about the company's value propositions. Actively listen to each client, take note of their specific needs, preferences, concerns, and use this information to provide personalized recommendations and ensure their individual needs are met. Keep track of rep...

                                    kazitoday.com13 days ago
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                                    Customer Experience Lead Job - Corporate Staffing Services

                                    - Nairobi

                                      Reporting to : Managing Director,Salary : 60,000 70,000 Kshs,You shall be responsible for ensuring that our customers have exceptional experiences throughout their journey with our products and services. You shall oversee the entire customer experience lifecycle, from pre-purchase interactions to post-purchase support and be business oriented while carrying out your duties.Responsibilities: Defin...

                                      corporatestaffing.co.ke16 days ago
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                                      Client Experience Executive at Crystal Recruit

                                      Crystal Recruit - Nairobi

                                        Crystal Recruit is a boutique recruitment firm that specializes in matching the right talent to the right job opportunities across Africa. We go out of our way to find that missing person for your business puzzle. Responsibilities: Provide professional advice to clients about the company s services, ensuring that clients are fully informed about the company s value propositions. Actively listen t...

                                        jobwebkenya.com13 days ago
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                                        Customer Experience Manager

                                        Bridge Talent - Nairobi

                                          Lead & Drive customer experience value chain for Customer Obsession & Loyalty.Build our Brand and Inspire Customer Loyalty & Obsession.Rebrand customer experience models and generate efficiencies thereof.Deliver exquisite Client Digital Experiences.Ensure the Quality and Profitability of our Client Relationships.Deliver Omni-channel solutions to client messaging & reach Routine & Complex needs.Tr...

                                          fuzu.com16 days ago
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                                          Assistant Manager Customer Experience at Jubilee Insurance

                                          Jubilee Insurance - Nairobi

                                            Jubilee Insurance was established in August 1937, as the first locally incorporated Insurance Company based in Mombasa in 1937. Jubilee Insurance has spread its sphere of influence throughout the region to become the largest Composite insurer in East Africa, handling Life, Pensions, general and Medical insurance. Job Ref. No: JLIL188 Role Purpose The main purpose is to play a key role in ensuring...

                                            jobwebkenya.com13 days ago
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                                            Client Experience Specialist

                                            NTT - Nairobi

                                              MAIN RESPONSIBILITIES:Lead discovery sessions to deeply understand the current customer experience today, perform research with our Crew and Clients to understand more, and work cross-functionally to define the future state.Apply design thinking in collaborative environments to innovate and improve the Crew and Client Experience.Use Voice of the Customer Program and operational data to gain insig...

                                              fuzu.com17 days ago
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                                              Senior Assistant, Marketing/Member & Customer Experience Officer

                                              National Social Security Fund NSSF - Nairobi

                                                Answer phone calls from customers and responding to customer inquiries and complaints;Research on required information using available resources;Provide customers with the service and product information;Identify, escalating priority issues and reporting to the high-level management;Route inbound calls appropriately.

                                                fuzu.com13 days ago
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                                                Customer Experience Officer Job Aug 2023 - Corporate Staffing Services

                                                Madison Group - Nairobi

                                                  Madison Group Limited is a locally owned financial services holding company that specializes in Insurance and wealth management services. The Group comprises of Madison Life Assurance Kenya Limited, Madison General Insurance Kenya Limited, and Madison Investment Managers Limited. Madison Life Assurance Kenya was originally incorporated under Kenyan Laws in 1988 as Madison Insurance Company Limite...

                                                  corporatestaffing.co.ke16 days ago
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