Thu Apr 18 2024 04:30:11 GMT+0000 (Coordinated Universal Time)

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Customer Service And Experience Manager At Kenyan Alliance Insurance

Kenyan Alliance Insurance - Nairobi

    Job SummaryThe role holder is responsible for managing and building brand visibility, managing public relations within the company, building and sustaining the company's reputation for quality, reliability, and customersatisfaction.Main ResponsibilitiesDefine the customer, identify, map and train on the customer journey to improve the customer experienceContinually review and recommend business p...

    3 days agofindojobs.ke
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    Customer Experience Executive _ Outbound At Smart Applications International Ltd

    Ional - Nairobi

      Job PurposeThe Customer Experience Executive is responsible for driving customer-centric initiatives to enhance the overall customer experience and satisfaction through actively engaging the customer throughout their lifecycle, to ensure the customers' needs are met and exceeded.Key Responsibilities & AccountabilitiesOutbound Campaigns:Undertake outbound campaigns to existing and potential custom...

      3 days agofindojobs.ke
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      Customer Experience Executive Job Smart Applications International - Corporate Staffing Services

      Smart Applications International - Nairobi

        Smart Applications International is a leading ICT solutions provider delivering a wide range of world-class technological solutions. Fondly known as Smart within the industry, the company was founded to provide innovative, secure, and high-tech solutions in Africa and beyond. Staying ahead through constant research and innovation. Job Purpose The Customer Experience Executive is responsible for d...

        3 days agocorporatestaffing.co.ke
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        Customer Service and Experience Manager at Kenyan Alliance Insurance

        Kenyan Alliance Insurance - Nairobi

          To provide unmatched Financial Solutions that delight our customers. We are committed to empowering our employees whilst embracing innovation & emerging technologies in order to maximize stakeholders value. The Kenyan Alliance Insurance Company Limited is dedicated to become one of the leading regional insurance provider of all General Insurance and life Insurance coupled with the highest degrees...

          4 days agojobwebkenya.com
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          Customer Experience Executive _ Outbound at Smart Applications International Ltd

          Smart Applications International - Nairobi

            SmartApplications International is a leading ICT solutions provider delivering a wide range of world class technological solutions. Fondly known as Smart within the industry, the company was founded to provide innovative, secure and high-tech solution in Africa and beyond. Staying ahead through constant research and innovation Job Purpose The Customer Experience Executive is responsible for drivi...

            4 days agojobwebkenya.com
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            Manager, Employee Engagement and Experience (Manager I)

            Nairobi

              Job Purpose: The job holder will be responsible for fostering a culture of engagement, satisfaction, and productivity among staff in the Bank. He/she will lead initiatives to enhance the overall employee experience, drive retention, and promote a positive workplace environment in line with the HR Strategy. Key Duties and Responsibilities: Technical and Operational Responsibilities Develop and imp...

              10 days agoelevolt.co.ke
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              Manager, Employee Engagement and Experience (Manager I) at Central Bank of Kenya

              Jobs in Kenya - Nairobi

                Job Description Job Purpose: The job holder will be responsible for fostering a culture of engagement, satisfaction, and productivity among staff in the Bank. He/she will lead initiatives to enhance the overall employee experience, drive retention, and promote a positive workplace environment in line with the HR Strategy. Key Duties and Responsibilities: Technical and Operational Responsibilities...

                10 days agokazitoday.com
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                System (Platform) Consultant and ImplementerKey Responsibilities This role requires a mixture of system administration and client engagement hence the role holder must also be proficient in technology, solution oriented and customer centric. Foster effective self-leadership and collaboration with Client Partners (CPs), Business Delivery team, and clients to ensure the success of initiatives. Gain a deep understanding of solutions, Impact Platform, and Execution Platform systems to support clients effectively. Occasionally participate in client meetings with CPs. Identify client needs and develop tailored impact journeys/success plans using technology to enhance customer value. Communicate impact journeys to the Business Delivery Manager for execution and monitor learning track performance. Craft compelling proposals in response to client requests. Monitor active users and utilization for each Impact Platform client, collaborating with the Business Delivery Manager and CPs to boost engagement. Plan Quarterly and Annual Business Review meetings for clients, making necessary adjustments to learning plans based on outcomes. Lead initiatives to increase active users and utilization of Platform resources, fostering client independence and enhancing renewal rates. Provide regular encouragement and accountability to leaders on project goals. Plan and facilitate meetings and sessions for clients, ensuring effective engagement and outcomes. Strategize for future partnerships and secure renewal and expansion of client portfolios on the Impact Platform. Qualifications Relevant Bachelor s degree. Must have a minimum of 4 years experience in a similar role including understanding platform solutions, finding out what clients need, and creating personalized plans for their success. Must be proficient in technology and very client centric. This role requires a mixture of system administration and client engagement hence the role holder must also be proficient in technology, solution oriented and customer centric. Must have exceptional problem-solving skills, along with strong verbal and written communication abilities, and high emotional intelligence. Must have proven business acumen and project management skills at Summit Recruitment and Search

                Summit Recruitment and Search - Nairobi

                  Summit Recruitment & Search was established in 2009 to address the recruitment, mass recruitment, executive search, outsourcing and training needs of companies based in Kenya or wanting to enter the Kenyan, East African, South African and African market. Key Responsibilities This role requires a mixture of system administration and client engagement hence the role holder must also be proficient i...

                  2 days agojobwebkenya.com
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                  Manager, Employee Engagement And Experience (Manager I) At Central Bank Of Kenya

                  Central Bank Of Kenya - Nairobi

                    Job Purpose:The job holder will be responsible for fostering a culture of engagement, satisfaction, and productivity among staff in the Bank. He/she will lead initiatives to enhance the overall employee experience, drive retention, and promote a positive workplace environment in line with the HR Strategy.Key Duties and Responsibilities:Technical and Operational ResponsibilitiesDevelop and impleme...

                    13 days agofindojobs.ke
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                    Customer Experience Advisor

                    Nairobi

                      Job Purpose The role holder will be responsible for delivering seamless world class customer experience across all customer touch points with utmost level of consistency & professionalism. Key Responsibilities Customer Experience Available and able to respond in a prompt, timely, friendly, supportive and helpful manner to all customers who walk into the branch and project a professional, warm and...

                      22 days agoelevolt.co.ke
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                      Customer Experience Advisor Job SBM Bank - Corporate Staffing Services

                      SBM Bank - Nairobi

                        SBM Bank Kenya is a leading and trusted financial institution with an international footprint, headquartered in Mauritius and positioned to offer an unprecedented banking experience in Kenya to niche Retail, SME and corporate clients. Following approval by the Central Bank of Kenya, the bank started its operations in Kenya in May 2017 and currently has a branch network of 41 branches countrywide ...

                        21 days agocorporatestaffing.co.ke
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                        Customer Experience Advisor At Sbm Bank

                        Sbm Bank - Nairobi

                          Job PurposeThe role holder will be responsible for delivering seamless world class customer experience across all customer touch points with utmost level of consistency & professionalism.Key ResponsibilitiesCustomer ExperienceAvailable and able to respond in a prompt, timely, friendly, supportive and helpful manner to all customers who walk into the branch and project a professional, warm and fri...

                          22 days agofindojobs.ke
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                          Customer Experience Lead At Ecosafi

                          Ecosafi - Nairobi

                            As the Customer Experience Lead you will be responsible for ensuring an exceptional customer journey from onboarding to retention. This role requires a deep understanding of Call Center Operations, Customer Retention Strategies, and overall Customer Experience activities.ResponsibilitiesCall Center Management:Oversee Call Center operations, including inbound and outbound customer interactions.Dev...

                            23 days agofindojobs.ke
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                            Customer Experience Lead at Ecosafi

                            Ecosafi - Nairobi

                              Better Cooking Company t/a EcoSafi is a renewable energy clean cooking start up focused on the consumer market in Africa. Better Cooking Company (BCC) is introducing a modern, delightful, and clean way to cook at home. Enjoy the experience of quality cooking on LPG at the price of charcoal Summary As the Customer Experience Lead you will be responsible for ensuring an exceptional customer journey...

                              23 days agojobwebkenya.com
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                              Customer Experience Advisor at SBM Bank

                              SBM Bank - Nairobi

                                SBM Bank Kenya is a leading and trusted financial institution with an international footprint, headquartered in Mauritius and positioned to offer an unprecedented banking experience in Kenya to niche Retail, SME and corporate clients Job Purpose The role holder will be responsible for delivering seamless world class customer experience across all customer touch points with utmost level of consist...

                                23 days agojobwebkenya.com
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                                Manager Customer Experience

                                Nairobi

                                  Purpose for the Job The CX Manager is a customer-facing role focused on operational excellence that aligns to our Service promise and ultimately translates into an exceptional customer experience. The purpose of the role is to deliver a superior customer experience by driving operational excellence that aims at customer value, satisfaction, loyalty and, ultimately Retention. The successful candid...

                                  27 days agoelevolt.co.ke
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                                  Manager Customer Experience At Minet Kenya

                                  Minet Kenya - Nairobi

                                    Purpose for the JobThe CX Manager is a customer-facing role focused on operational excellence that aligns to our Service promise and ultimately translates into an exceptional customer experience. The purpose of the role is to deliver a superior customer experience by driving operational excellence that aims at customer value, satisfaction, loyalty and, ultimately Retention. The successful candida...

                                    27 days agofindojobs.ke
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                                    Manager Customer Experience at Minet Kenya

                                    Minet Kenya - Nairobi

                                      Minet is a trusted pan-African advisor that meets the uncertainties of tomorrow by delivering risk and human capital solutions today. As the largest Aon Global Network Correspondent, Minet has access to a network of over 50,000 colleagues in 120 countries as well as proprietary data, research and analytics which enable us to manage and secure the risks of tomorrow and provide clients with an unri...

                                      28 days agojobwebkenya.com
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                                      Business Development And Customer Experience Manager

                                      Nairobi

                                        Responsible for business development and marketing activities and 360 customer service across the Single Business Units. Formulate and implement business development strategy and marketing plans for Shalom Hospital Limited. Intelligence gathering and research on customers, competitors. Handling business inquiries and generating leads for business closure Innovation and developing new revenue stre...

                                        28 days agofindojobs.ke
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                                        Client Experience Executive At Crystal Recruit

                                        Crystal Recruit - Nairobi

                                          Responsibilities:Provide professional advice to clients about the company's services, ensuring that clients are fully informed about the company's value propositions.Actively listen to each client, take note of their specific needs, preferences, concerns, and use this information to provide personalized recommendations and ensure their individual needs are met.Promptly respond to enquiries from a...

                                          29 days agofindojobs.ke
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                                          Client Experience Executive at Crystal Recruit

                                          Crystal Recruit - Nairobi

                                            Crystal Recruit is a boutique recruitment firm that specializes in matching the right talent to the right job opportunities across Africa. We go out of our way to find that missing person for your business puzzle. Responsibilities: Provide professional advice to clients about the company s services, ensuring that clients are fully informed about the company s value propositions. Actively listen t...

                                            29 days agojobwebkenya.com
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                                            Customer Experience Executive Job Liberty Group - Corporate Staffing Services

                                            Liberty Group - Nairobi

                                              Job Summary The Customer Experience Executive is responsible for building of sustainable relationships of trust through open, proactive, and interactive communication with customers to drive client loyalty and retention. The role is key in delivering the customer value proposition and adhering to the customer service charter. Key Responsibilities Continually update the customer profile so that Lib...

                                              30 days agocorporatestaffing.co.ke
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                                              Customer Experience Executive at Liberty Life

                                              Liberty Life - Nairobi

                                                Liberty Life Assurance Kenya is a life insurance provider that has been providing relevant products to Kenyans for over 50 years. Our purpose at Liberty is to make a difference in people s lives by making financial freedom possible. Job Summary The Customer Experience Executive is responsible for building of sustainable relationships of trust through open, proactive, and interactive communication...

                                                30+ days agojobwebkenya.com
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                                                Business Development And Customer Experience Manager 2 Positions (Shalom Hospital Ltd And St. Jairus Hospital - Kisumu) At Shl

                                                Shl - Machakos

                                                  2 Positions at Shalom Hospital Ltd and St. Jairus HospitalJob SummaryResponsible for business development and customer experience activities and overall business growth at the corporate level.JOB DESCRIPTION FOR BUSINESS DEVELOPMENT MANAGERResponsible for business development and marketing activities and 360 customer service across the Single Business Units.Formulate and implement business develo...

                                                  29 days agofindojobs.ke
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