Ensure all technical issues escalated from Level 1 teams are resolved within 1 hour with detailed updated respective tickets - By the end of Q4 2024Escalate 100% issues and patterns associated with network performance and availability to the NOC team for resolution at the end of every 8-hour shift (E.g. sector load/performance issues) - By the end of Q4 2024Ensure that all escalated issues with c...
Mission Statement for the Role:Level 2 in-depth troubleshooting and back-end analysis with the aim of providing solutions and recommendations for both customer and technical related incidents.Overall Responsibility:To address and resolve technical escalations from the contact center, support field service partners and follow up on network downtimes with the NOC team.Financial:NonePeople:Individua...
Mission Statement for the Role: Level 2 in-depth troubleshooting and back-end analysis with the aim of providing solutions and recommendations for both customer and technical related incidents. Overall Responsibility: To address and resolve technical escalations from the contact center, support field service partners and follow up on network downtimes with the NOC team. Financial: None People: In...
We believe EVERYONE in the world deserves access to the internet and affordable communications. Communications have an incredibly positive impact on improving the lives of individuals and accelerating the economic and social growth of developing countries; yet 4.4 billion people around the world are still unconnected and many more are poorly serviced. At poa! we believe everyone deserves access t...
1. Support during planning, design and survey for appropriate high sites to host towers as guided by the commercial team that guarantees up to 70% utilization per sector, prepare and share relevant documentation to relevant stakeholders - By the end of 20242.Ground and desk post-installation review of new Distribution Points performance through coverage tests and preparation of detailed coverage ...
Overall Responsibility:The role has the responsibility to ensure radio network plans and dimensions are according to commercial/business requirements and the rollout plan & license obligations. You shall provide input for the design of new technologies and services in accordance to poa! business strategy. End-to-end capacity planning will be key while also doing efficient plans for new network ar...
Overall Responsibility: The role has the responsibility to ensure radio network plans and dimensions are according to commercial/business requirements and the rollout plan & license obligations. You shall provide input for the design of new technologies and services in accordance to poa! business strategy. End-to-end capacity planning will be key while also doing efficient plans for new network a...
We believe EVERYONE in the world deserves access to the internet and affordable communications. Communications have an incredibly positive impact on improving the lives of individuals and accelerating the economic and social growth of developing countries; yet 4.4 billion people around the world are still unconnected and many more are poorly serviced. At poa! we believe everyone deserves access t...
Will be the first point of call for student and staff support on hardware or network issues.Work with students and staff to identify and deliver required technical services.Liaise with, and provide training and support to, students and staff on computer/device operation and other issues.Install, configure, test, maintain, monitor, and troubleshoot end-user workstation hardware, networked peripher...
As an ICT Officer, you will be responsible for supporting the organization s information and communication technology needs. Your role will involve providing technical assistance to end-users, maintaining hardware and software, troubleshooting issues, and assisting in the implementation of ICT projects. You will play a crucial part in ensuring the efficient and secure operation of our ICT systems...
Overall role purpose:Configuring hardware and software, setting up peripherals such as printers, projectors and Apple TVs, repairing equipment, and providing daily support for computer network users. He will be the first point of support for staff and students, as well as keep an updated inventory of all academy ICT equipment and devices.Key ResponsibilitiesWill be the first point of call for stu...
Fiber splicing to construct a proper splice case, including but not limited to, grounding, bonding, isolation, slack storage, and sealing. Troubleshoot and perform routine maintenance. Rehabilitate the network including tensioning cables, replacement of manhole covers and cable recovery. Record keeping of the cable network infrastructure. Liaison with the other technical departments to provide te...
The positionThe Aga Khan Hospital, Kisumu is an institution of the Aga Khan Health Service, Kenya, which is an Agency of the Aga Khan Development Network. The Hospital is part of a network of health facilities, which includes Hospitals and Outreach Health Facilities across East Africa.The Aga Khan Hospital, Kisumu is in an exciting growth phase and has attained acknowledgment of its quality by ac...
The M-PESA Foundation Academy is a state of the art, co-educational and residential High school offering the Kenyan National Curriculum. Driven by leadership, entrepreneurship, technology and innovation, the Academy serves talented but economically disadvantaged students with demonstrated leadership potential. Overall role purpose: Configuring hardware and software, setting up peripherals such as...
The Aga Khan Academy Nairobi is operated by Aga Khan Education Service Kenya (AKESK), a non-profit organization, with close to a hundred years experience operating schools in Kenya. The position The Aga Khan Hospital, Kisumu is an institution of the Aga Khan Health Service, Kenya, which is an Agency of the Aga Khan Development Network. The Hospital is part of a network of health facilities, which...
Overall role purpose: Configuring hardware and software, setting up peripherals such as printers, projectors and Apple TVs, repairing equipment, and providing daily support for computer network users. He will be the first point of support for staff and students, as well as keep an updated inventory of all academy ICT equipment and devices. Key Responsibilities Will be the first point of call for ...
Jamii Telecommunications Limited (JTL) is a privately owned Kenyan telecommunication service provider offering broadband and mobile services under the FAIBA brand. Key Job Responsibilities For Splicing Technician Role Fiber splicing to construct a proper splice case, including but not limited to, grounding, bonding, isolation, slack storage, and sealing. Troubleshoot and perform routine maintenan...
The Aga Khan Academy Nairobi is operated by Aga Khan Education Service Kenya (AKESK), a non-profit organization, with close to a hundred years experience operating schools in Kenya. Our first formal schools were opened in 1918, and AKESK currently operates 11 schools in Nairobi, Mombasa, Kisumu and Eldoret, serving close to 5,000 students with a quality, affordable education.The position The Aga ...
AGA KHAN HOSPITAL, KISUMU CAREER OPPORTUNITY: POINT OF CARE TESTING (POCT) COORDINATOR The Aga Khan Hospital, Kisumu is an institution of the Aga Khan Health Service, Kenya, which is an Agency of the Aga Khan Development Network. The Hospital is part of a network of health facilities, which includes Hospitals and Outreach Health Facilities across East Africa. The Aga Khan Hospital, Kisumu is in a...
KEY JOB RESPONSIBILITIES FOR SPLICING TECHNICIAN ROLEFiber splicing to construct a proper splice case, including but not limited to, grounding, bonding, isolation, slack storage, and sealing.Troubleshoot and perform routine maintenance.Rehabilitate the network including tensioning cables, replacement of manhole covers and cable recovery.Record keeping of the cable network infrastructure.Liaison w...
Jamii Telecommunications Limited (JTL) is a privately owned Kenyan telecommunication service provider offering broadband and mobile services under the FAIBA brand. KEY JOB RESPONSIBILITIES FOR SPLICING TECHNICIAN ROLE Fiber splicing to construct a proper splice case, including but not limited to, grounding, bonding, isolation, slack storage, and sealing. Troubleshoot and perform routine maintenan...
Installation of assigned installation projects in adherence to quality workmanship and applicable industry standards. Projects are properly planned within expected timelines and resources appropriately allocated. Technical escalations judiciously resolved. Implement installations in compliance with the implementation schedule as per the project plan. Assist in conducting project surveys with the ...
1.\tInstall, configure, and maintain computer hardware, software, and peripheral devices.2.\tTroubleshoot and resolve hardware, software, and network issues for end-users in a timely manner.3.\tPerform regular system maintenance tasks, including updates, patches, and security checks.4.\tProvide technical support to end-users, both in person and remotely, ensuring high-quality customer service.5.\...
Design, integration, testing, installation, and support of the wireless network infrastructure.Lead wireless network engineering services in support of Customer WAN, LAN & WLAN data network.Perform routed/switched network design activities on Management System and wireless access points (WAP) for a large enterprise data network.Works with client support technicians to provide solutions for custom...
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