Quality Service Manager jobs in Nairobi

The Job As the Tiko Service Quality Lead, you will be responsible for overseeing and enhance service standards across all Tiko markets, including South Africa, Kenya, Uganda, Ethiopia, and Burkina Faso. Your key duties include guiding Service Quality Specialists and overseeing Quality Assurance Consultants to achieve excellence in service delivery. Responsibilities: Implement the Tiko Quality Ass...

The JobAs the Tiko Service Quality Lead, you will be responsible for overseeing and enhance service standards across all Tiko markets, including South Africa, Kenya, Uganda, Ethiopia, and Burkina Faso. Your key duties include guiding Service Quality Specialists and overseeing Quality Assurance Consultants to achieve excellence in service delivery.Responsibilities:Implement the Tiko Quality Assura...

CDSL is the leading distributor of Epson range of products in Africa. We are committed to supplying superior quality products with guaranteed after-sale service and warranty. Job Purpose: The position will be responsible for providing leadership to the accounting & finance within respective group companies ensuring that financial control, policies, procedures and systems are in place and accurate...

Take an analytical approach to implement and improve key aspects of our creative servicesCollaborate with cross-functional teams to gather insights and input for bottlenecks, pain-points and optimizationEnsure that processes are easy to understand and follow for all stakeholders.Continuously update and adapt standards to meet changing business needs and industry trendsHelp set strategies for impr...

Responsibilities:Provide the Deputy Manager, HCSU with assistance in carrying out the work programme of the Unit, and deputize for the Manager in his/her absence, as follows:Apply the provisions of the UNEP Host Country Agreement to internationally recruited UN staff members posted to the Kenya duty station. Coordinate with relevant Kenya Government representatives (demonstrating tact, diplomacy,...

Job Title: Operations Manager Reporting To: Country Director Department: Business Support Contract Type : Period 2 Years Fixed Term Number of Positions: 1 position Gross Salary Range: Competitive Job Location: Nairobi, Kenya About: Self Help Africa (SHA) is an international NGO dedicated to the vision of an economically thriving and resilient rural Africa. We have 50 years of experience working w...

Driving Business Performance 50 velopment and implementation of business strategies to deliver performance and growth targets of the Cluster.Interpret overall Retail and Business Banking strategies into implementable plans and communicate to the branches in the cluster.Define, agree and implement with branch management throughout the cluster the necessary strategies and processes in respect of se...

Program Management:Identify health program opportunities by assisting the health staff to carry out assessments, draft health sector proposals, budgets and plans of action.Provide overall coordination of all the departments under the health program i.e. pharmacy, Laboratory, inpatient wards and outpatient service points.In coordination with the Field Coordinator, formulate program goals, objectiv...

Administrative Duties: Ensure the Medical centre operates and provides healthcare services within stipulated operating hours at all times. Staff Management: attendance to duty, absenteeism, leave, performance, staff discipline and adherence to company policies and procedures. Report all incidence that occur in the within the stipulated guidelines Ensure the Medical centre has sufficient supply of...

Since our founding in 1994, Future Group has embarked on a remarkable journey to become a global leader in the translation and localization industry. At Future Group, we take pride in our ability to consistently exceed our clients' expectations by delivering high-quality, tailored solutions that drive their success in international markets. Boost Your Career as a Business Development Executive wi...

To drive the sales and commercial action plan for the country/territory to deliver the budgeted objectives.To drive the revenue through key trade channels such as consolidator, OTA, SMA channel.To drive the revenue through direct kq.com channel.To drive relevant Sales strategies to deliver revenues and market share from TMC and Corporate Segments, develop new Corp sales leads.To drive government ...

Job PurposeThe purpose of this role of Operations Manager is to ensures smooth logistical operations, including transportation, inventory management, and staff safety, to support effective project implementation and organizational efficiency. The holder will oversee procurement, logistics, safely & security, and HR & administration ensuring adherence to policies and procedures while optimizing re...

Penda Health is an award-winning startup company that is transforming healthcare in East Africa by building a chain of outpatient health clinics that offer evidence-based medical care and unparalleled member experience at surprisingly affordable rates. Penda is ranked the Best Health Care Firm to work for in Kenya and the #26 Best company to work in Kenya. More info is available at PendaHealth.co...

Strategic Planning and Management (15%)Advising the Country Director & SMT on the management and resource implications of strategy and policy issues and drawing attention to any matters that warrant concern.Ensure the development, implementation and contextualization of HR policies and procedures that represent best practice and comply with the laws of Kenya, CARE Internal Standards and industry ...

Job PurposeThe incumbent is required to implement business and service strategies to deliver Retail and Business Banking performance and growth targets of a cluster of branches in the region. Provide leadership of a number of branches to ensure the delivery of the business plans for the cluster by establishing a high-performance culture amongst the branch management and relationship management te...

Key Responsibilities:Proactively identify areas where maintenance is required and deliver time and cost-efficient management of any projects.Ensure that equipment and facilities in the Workshops are maintained and in good working condition and maintain an inventory of the sameControl and coordinate all workshop activitiesManage fuel dispensing and consumption and prepare monthly fuel returnsMaint...

Hospitality jobs in Kenya. Gross Salary: Ksh 120k 150k, Our client in the hospitality industry seeks to hire a Spa Manager who will be in charge of overseeing a spa facility and spa treatments. As the Spa Manager, he/she will play a very important role in the day-to-day operations of the SPA and health club department. Should strive to maintain and motivate the entire SPA team, and also be able t...

Summit Recruitment & Search was established in 2009 to address the recruitment, mass recruitment, executive search, outsourcing and training needs of companies based in Kenya or wanting to enter the Kenyan, East African, South African and African market. We have a leading proven track record in our field in South Africa, Uganda, Ethiopia, Tanzania, Rwanda, Nigeria, Zambia, Ghana and many other Af...

Gap Recruitment Services Limited is a leading recruitment firm in Kenya where International and local companies find just the right fit talent. Purpose The purpose of this role of Operations Manager is to ensures smooth logistical operations, including transportation, inventory management, and staff safety, to support effective project implementation and organizational efficiency. The holder will...

JOB SUMMARYThe main purpose of this position is to deliver the strategic and operational goals of CARE Kenya's procurement function. The position holder needs to ensure the unit provides efficient, effective, and quality management of procurement services. This includes technical support and mentoring to the various locations and Field Office staff. Regular analysis is required to inform workflow...

JOB TITLE: GENERAL MANAGER-FOOD AND BEVERAGE About This Job: Q-Sourcing Limited trading as Q-Sourcing Servtec is a manpower management solutions firm operating in the East African Region in the countries of Uganda, Kenya, Tanzania, Rwanda, and South Sudan. On behalf of our client, we are looking for a competent , skilled, and experienced General Manager Food and Beverage to work in Nairobi, Kenya...

United Nations and regional organizations; provides administrative and other support services to the United Nations Environment Programme (UNEP) and the United Nations Human Settlements Programme (UN-Habitat); provides joint and common services to other organizations of the United Nations system in Kenya, as applicable; and manages and implements the programmes of administration, conference servi...

JOB SUMMARYUnder the guidance and supervision of the Country Director, the Human Resources Manager is responsible for the formulation and transparent implementation of HR strategies and the effective delivery of HR services. He/she will assess client needs, interpret, and apply HR strategy and policies, rules, and regulations, establish internal procedures and provides solutions to a wide spectru...

ROLE PURPOSE: We are seeking a highly motivated, confident and dynamic individual to join our team as a Management Trainee to support in Administrative duties. This entry-level position offers an excellent opportunity for recent graduates or individuals that are technology-savvy and looking to transition into administrative roles. The role holder will undergo comprehensive training, challenging e...