Quality Manager jobs in Nairobi

YOUR MISSION Impact Quality Coordinator contributes to the success of the organization as a whole through Profitability (Managing Costs) and CX (Customer Satisfaction) control. Processes Optimization: ensuring the effective execution and enhancement of the cost affecting processes. KPIs: CPO (Cost per Order), Compensation CPO, CR, Process Adherence, CRC (Contact Resolution Center Adherence), Agen...

If you're here, it's because you're looking for an exciting ride. A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone. We'll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together. Not your usual app. We are the fastest-growing multi-category app connecti...

ThinkWell is dedicated to improving the health and well-being of society as a means to achieve global prosperity. Since 2011, ThinkWell has helped over 30 countries to achieve long-lasting improvements to their health systems. We have staff and offices in the U.S., Switzerland, Philippines, Bangladesh, Indonesia, Burkina Faso, Mozambique, Kenya, and Uganda. In addition, we are working in more tha...

Job Location : Eldoret , Kenya. Reports to: Hospital Administrator. Company Description Employd Staffing Solutions Ltd is a comprehensive Human Capital Consultancy firm based in Nairobi County, Kenya. We specialize in helping organizations with their HR activities, including recruitment, labor outsourcing, payroll management, and employee training. Our mission is to create productive and fruitful...

Centum is East Africa s leading investment company listed on the Nairobi Securities Exchange and Uganda Securities Exchange. We are an investment channel providing investors with access to a portfolio of inaccessible, quality, diversified investments. Key Accountabilities Sign new sales contracts worth KES 150M per month from sales of new homes. Sign new sales contracts worth KES 150M per month f...

Job Summary To be responsible for overseeing the smooth day-to-day operations at the branch, ensuring quality operations related to sales, approval, disbursement and collection of loans Job Details Critical Deliverables /Core Accountabilities and Responsibilities Formulates and aligns the branch business strategy to the Country's strategic plan. Responsible and accountable for the day-to-day runn...

YOUR MISSION We are looking for a Manager to lead the Customer Service operations in SSA Sub-Saharan Africa. Glovo Customer Service helps Clients, Glovers and Partners through different channels (chat, email and phone) to solve their issues and to ensure they have an excellent experience with Glovo. THE JOURNEY Be responsible for the effective operation of Customer Service hubs providing service ...

Duties and Responsibilities Manage the Security Solutions Business Unit to deliver exceptional value to our client with a clear focus on service delivery and customer support. Lead in the development and controlling of budgets for security operations and monitor expenses Develop organizational arrangements, systems and processes to enable the efficient and effective deployment of resources in lin...

1. Guest Services Management: Ensure high standards of customer service are maintained at all times, greeting guests warmly, addressing their inquiries, and resolving any issues or complaints promptly and effectively. Monitor guest feedback and satisfaction scores, implementing measures to improve service quality and exceed guest expectations. Train and coach front desk staff on guest service sta...

ThinkWell is dedicated to improving the health and well-being of society as a means to achieve global prosperity. Since 2011, ThinkWell has helped over 30 countries to achieve long-lasting improvements to their health systems. We have staff and offices in the U.S., Switzerland, Philippines, Bangladesh, Indonesia, Burkina Faso, Mozambique, Kenya, and Uganda. In addition, we are working in more tha...

Glovo is a Spanish start-up founded in Barcelona in 2015. It is an on-demand courier service that purchases, picks up, and delivers products ordered through its mobile app. 1 It aspires to be a multi-category lifestyle app with food delivery being the most popular offering YOUR MISSION We are looking for a Manager to lead the Customer Service operations in SSA Sub-Saharan Africa. Glovo Customer S...

Your leadership as Assistant Maintenance Manager will inspire your team at Fairmont The Norfolk to be brand ambassadors, provide leadership and strategic planning to all departments in support of our service culture, maximize operations and guest satisfaction. You will provide leadership and strategic planning to maintain the hotels facilities and equipment to ensure a safe and functional environ...

Job Purpose The purpose of this position is to provide leadership within the Kenya/ Horn of Africa (HOA) program to design, secure and deliver high quality programs in line with the HOA strategic goals and objectives. The post holder supports the sustainability and growth of the HOA program by assisting the Kenya/ HOA Country Director and in-country team in developing and securing funding for new...

Job Purpose The Process Analyst is responsible for leading Process Reengineering initiatives across the Group. Specialized in analysis of business processes and workflows. The role works with business and projects to identify areas where complex business processes and performance can be developed or improved. It leverages BPM and Lean Six Sigma techniques, concepts, and tools to proactively assis...

Main DutiesMonitoring standards of nursing care and other support services to ensure delivery of quality patient careDeveloping and implementing unit budget and ensuring operations are within the budgetAddressing issues and concerns within the section to ensure both internal and external customer satisfactionSubmitting monthly activity reports to the managementUpdating staff on health and safety ...

The Mater Hospital was opened in 1962 by the Sisters of Mercy, a Catholic Order of Nuns originating from Ireland, three years after registering themselves as the Registered Trustees of an entity under the Perpetual Succession Act (the succeeding legislation after independence). Main Duties Monitoring standards of nursing care and other support services to ensure delivery of quality patient care D...

About The Role One Acre Fund has nearly 400 mid level managers who will develop into our future senior leaders. We believe the development of this cohort will determine our ability to reach our 2030 goals of serving 10 million farm families and creating a billion dollars of impact. You will lead the entire Learning and Development (L&D) team s portfolio of programs geared towards developing manag...

Responsibilities Administrative Duties: Ensure the Medical centre operates and provides healthcare services within stipulated operating hours at all times. Staff Management: attendance to duty, absenteeism, leave, performance, staff discipline and adherence to company policies and procedures. Ensure that the service rendered far exceeds the patients expectations and meets the standards set by com...

Accor S.A. is a French multinational hospitality company that owns, manages and franchises hotels, resorts and vacation properties Summary Your leadership as Assistant Maintenance Manager will inspire your team at Fairmont The Norfolk to be brand ambassadors, provide leadership and strategic planning to all departments in support of our service culture, maximize operations and guest satisfaction....

As a Data Scientist Asset Management in the ICEA LION Data Analytics Team, you will work closely with investment and data professionals across ICEA LION Asset Management to proactively source, due diligence and draw insights from in-house investment and alternative data. The role will help develop and drive innovative solutions for amplifying data-driven investment decision-making, improved clien...

As one of the largest insurers and financial services companies in East Africa, we have decades of experience in helping discerning individuals protect and create their wealth. But that s not all. Summary As a Data Scientist Asset Management in the ICEA LION Data Analytics Team, you will work closely with investment and data professionals across ICEA LION Asset Management to proactively source, d...

TechnoServe works with enterprising people in the developing world to build competitive farms, businesses and industries. We are a nonprofit organization that develops business solutions to poverty by linking people to information, capital and markets. Position Description: TechnoServe seeks an experienced Grants Manager for an anticipated food systems development program in Kenya. The Grants & S...

International Alert was founded in 1986 to help people find peaceful solutions to conflict. At that time, the number of conflicts between countries was decreasing, but there was an alarming increase in the number of conflicts within countries. Job Purpose The purpose of this position is to provide leadership within the Kenya/ Horn of Africa (HOA) program to design, secure and deliver high quality...

SokoFresh is a leading player in the agriculture and renewable energy in East Africa. We are lookingto unlock the benefits of cold storage at first mile through a bundled offering of cold storage andmarket linkage. We are committed to revolutionizing the agriculture sector through innovativesolutions, sustainable practices, and a deep understanding of the International, regional, and localmarkets...