Quality Assurance Analyst jobs in Nairobi

Rescue.co is a fast-growing tech startup building the emergency response of the future. Our 24-hour rescue.co Dispatch Center provides lifesaving services to millions of Kenyans, and our platform powers emergency response for SOS and EMS applications. Our vision is that emergency response is only minutes away, no matter where you are or who you are. Over the last five years, we've built and deplo...

The Role We're seeking a Dispatch Quality Assurance Analyst with a sharp eye for detail, to monitor dispatch calls and ensure high customer care, empathy, and active listening standards. This role requires adept data input skills and the ability to derive insights from reports. You will: Review all incoming emergency calls Assess the quality of interactions against predefined criteria, ensuring a...

Flare was born from the recognized need of private and public providers to better serve their consituencies. In areas underserved by public emergency infastructure, Flare tools help you provide the best care most efficiently. The Role We re seeking a Dispatch Quality Assurance Analyst with a sharp eye for detail, to monitor dispatch calls and ensure high customer care, empathy, and active listeni...

The RoleWe're seeking a Dispatch Quality Assurance Analyst with a sharp eye for detail, to monitor dispatch calls and ensure high customer care, empathy, and active listening standards. This role requires adept data input skills and the ability to derive insights from reports. You will:Review all incoming emergency callsAssess the quality of interactions against predefined criteria, ensuring a hi...

Support the QA lead in the onboarding of new staffSupport the QA lead in preparing training materialsStand in for QA lead in their absenceOwning the QA process to support the delivery of good customer experience and uphold brand valuesMonitor live calls using the dialer system to ensure collection best practices are upheldFormulate/seek updates on the standard QA form to meet changing negotiation...

ResponsibilitiesSupport the QA lead in the onboarding of new staffSupport the QA lead in preparing training materialsStand in for QA lead in their absenceOwning the QA process to support the delivery of good customer experience and uphold brand valuesMonitor live calls using the dialer system to ensure collection best practices are upheldFormulate/seek updates on the standard QA form to meet chan...

Reeds Africa consult (RAC) offers a broad scale of Human resource services designed to provide professional supports for the growing needs of today s corporate organizations. Responsibilities Support the QA lead in the onboarding of new staff Support the QA lead in preparing training materials Stand in for QA lead in their absence Owning the QA process to support the delivery of good customer exp...

Note: This position will be moved to Nairobi, Kenya by August 2025The Position:The position is home based until the Evaluation Office is relocated to Nairobi, Kenya, with its incumbent, by 2025.The Evaluation Analyst reports directly to the Director, UNFPA Evaluation Office, with matrix reporting to the Lead, Decentralized Evaluation Team, as the secondary supervisor. The incumbent will assist th...

BE THE STRATEGY BEHIND THE GAME.Farsight is growing quickly, and we're looking to hire aDATA ANALYST INTERNto join our data team.WHAT YOU'LL DO AS THE DATA ANALYST INTERN:Assistant quality assurance and feedback on dataGenerating reports from single or multiple systems. tent management on social mediaGenerating information and insights from data sets and identifying trends and patternsData collec...

Description KMET in partnership with the Lake Region Economic Bloc (LREB) Secretariat are implementing a county-led Nurturing Care for Early Childhood Development (NCfECD) model in six LREB member counties i.e., Nyamira, Homa Bay, Kisumu, Kakamega, Vihiga and Busia dubbed Smart Start Initiative. The key strategy is to initiate a whole-of-government approach towards investment for NCfECD and promo...

Deliverable 1: Support a rapid desk review of results achieved by UN Women through engagement with the private sector.Activities (15 May end June):Identification of sources of knowledge and results on engagement with the private sector (e.g. UN Women HQ, Regional and Country Office results reports on the Results Management System, Due Diligence database etc.).Rapid desk review of available source...

The Evaluation Analyst reports directly to the Director, UNFPA Evaluation Office, with matrix reporting to the Lead, Decentralized Evaluation Team, as the secondary supervisor.The incumbent will assist the Director of the Evaluation Office in complying with UNFPA's Evaluation Policy and support the implementation of the Evaluation Office's multi-year costed evaluation plan. The incumbent will sup...

Under direction of the PSP Section Chief and working closely with the Private Sector Strategy and Knowledge Management Adviser (Consultant) the Analyst will support on the following key deliverables: (1) rapid desk review of PSP results achieved through an assessment of available UN Women reports and knowledge products; (2) consolidation of results into a clear and concise report for internal and...

KEY RESPONSIBILITIESTest strategy formulation which includes decomposing the business and technical requirements into test scenarios, defining test data requirements, managing test case creation, devising contingencies plans and other testing preparation activities.Lead formal reviews of test plans, designs, and requirements documents with cross-functional teams.Accurately predict the amount of e...

Kenya Commercial Bank Limited is registered as a non-operating holding company which started operations as a licensed banking institution with effect from January 1, 2016. The holding company oversees KCB Kenya incorporated with effect from January 1, 2016 and all KCB s regional units in Uganda, Tanzania, Rwanda, Burundi, Ethiopia and South Sudan KEY RESPONSIBILITIES Test strategy formulation whi...

Duties And ResponsibilitiesDeliverable 1: Support a rapid desk review of results achieved by UN Women through engagement with the private sector.Activities (15 May end June):Identification of sources of knowledge and results on engagement with the private sector (e.g. UN Women HQ, Regional and Country Office results reports on the Results Management System, Due Diligence database etc.).Rapid desk...

In July 2010, the United Nations General Assembly created UN Women, the United Nations Entity for Gender Equality and the Empowerment of Women. In doing so, UN Member States took an historic step in accelerating the Organization s goals on gender equality and the empowerment of women. Duties And Responsibilities Deliverable 1: Support a rapid desk review of results achieved by UN Women through en...

The Save the Children Fund, commonly known as Save the Children, is an international non-governmental organization that promotes children s rights, provides relief and helps support children in developing countries Role Purpose: The Senior Project Manager for the Shared Services for CRM Project sits within the Project and Change Management Team that is part of the Transformation Delivery Departme...

KEY RESPONSIBILITIESTest strategy formulation which includes decomposing the business and technical requirements into test scenarios, defining test data requirements, managing test case creation and other testing preparation activities.Formal reviews of test plans, designs, and requirements documents with cross-functional teams.Perform effort estimates for projects QA activities and tasks and dev...

Kenya Commercial Bank Limited is registered as a non-operating holding company which started operations as a licensed banking institution with effect from January 1, 2016. The holding company oversees KCB Kenya incorporated with effect from January 1, 2016 and all KCB s regional units in Uganda, Tanzania, Rwanda, Burundi, Ethiopia and South Sudan. KEY RESPONSIBILITIES Test strategy formulation wh...

Does getting an opportunity to thrive in a Great Workplace excite you? Do you believe in building your career in a collegial working environment, where you can deliver demanding business objectives while having fun? Can you excel in a culture defined as the SIGINON WAY, which is characterized by a focus on both people and performance? Do you put a premium on your personal development, where you c...

We are a US-based company, recently acquired offering solutions to help businesses grow and prosper through payments. What we are looking for We seek a skilled Data Analyst to join our team, leveraging mobile money systems in emerging markets. The ideal candidate will use advanced analytics, data visualization, and programming to extract insights from complex datasets, supporting data-driven deci...

Develop and implement data management processes for capturing, cleaning, validating, and analyzing key financial metrics for SME program graduates.Configure and analyze enterprise-level data to support strategic decision-making and program improvements.Collaborate with the data team to design and build learning analytics and impact dashboards in AMI's data warehouse.Ensure data quality and integr...

At Siginon Group, our determination to achieve our vision of being Africa s world class logistics company is the driver of everything we do. We are proactively designing systems and processes that ensure operations excellence and peace of mind for our customers SUMMARY Does getting an opportunity to thrive in a Great Workplace excite you? Do you believe in building your career in a collegial work...