Patient Experience Manager jobs in Nairobi

IntroductionAga Khan University Hospital, Nairobi is a private not-for-profit teaching hospital that provides tertiary and secondary level healthcare services. It is the first hospital in East Africa to be accredited by the Joint Commission International from the USA. The University Hospital has been providing high-quality care for the people of East Africa and beyond for over 60 years.Applicatio...

Leading and motivating the team.Conducting staff check-ins, providing feedback, and resolving performance issues.Mentoring departmental leaders and ensuring adequate shift planning.Ensuring clinical quality and patient safety through audits and feedback.Monitoring key metrics and documentation accuracy.Collaborating with quality improvement teams to enhance service delivery.Leading the team in de...

Job Purpose:Maintain the reception area by providing front office administrative services and customer care service to patients, AKU staff and the public by receiving and addressing inquiries in a professional and polished manner, while accounting for all daily financial transactions processed at the front desk/patient reception.Responsibilities:Provide outstanding customer services to patients, ...

IntroductionAga Khan University Hospital, Nairobi is a private not-for-profit teaching hospital that provides tertiary and secondary level healthcare services. It is the first hospital in East Africa to be accredited by the Joint Commission International from the USA. The University Hospital has been providing high quality care for the people of East Africa and beyond for over 60 years. Under The...

Role Summary: As the Acting Branch Manager, you will work to ensure the overall performance of the branch. The role requires strong leadership, clinical knowledge, customer service skills, and a focus on operational efficiency to ensure the medical center's success. To achieve this, the Acting Branch Manager will be required to build a high-functioning team. Responsibilities: Leading and motivati...

At Johnson & Johnson, we believe good health is the foundation of vibrant lives, thriving communities and forward progress. That's why for more than 130 years, we have aimed to keep people well at every age and every stage of life. Reporting to the Janssen Country Manager, the KAM/Product Manager is combining some elements of traditional functional areas: product management and sales. The Key Acc...

Penda Health is an award-winning startup company that is transforming healthcare in East Africa by building a chain of outpatient health clinics that offer evidence-based medical care and unparalleled member experience at surprisingly affordable rates Role Summary: As the Acting Branch Manager, you will work to ensure the overall performance of the branch. The role requires strong leadership, cli...

Customer service jobs. Imara Hospital is a fast-growing healthcare facility located in Embu county, that is on track to be the lead healthcare brand in Mt. Kenya in the next few years. The hospital is on a mission to create better lives for people living in underserved areas, by providing affordable world-class healthcare with compassion, through service excellence. The hospital has launched a 10...

Aga Khan University Hospitals in Karachi, Pakistan and Nairobi, Kenya are private, not-for-profit institutions providing high quality health care. The Main Hospitals serve as the principal sites for clinical training for the University s Medical Colleges and Schools of Nursing and Midwifery in Pakistan and East Africa. Job Purpose To ensure proper, accurate and timely management of financial risk...

Job PurposeTo ensure proper, accurate and timely management of financial risks associated with hospitalized Patients (cash and third-party payers) until discharge.Key ResponsibilitiesEnhance a positive atmosphere and corporate image by providing outstanding customer services to patients, clients, the public and AKU staff and ensure inquiries to the department are addressed promptly.Access system ...

Mission To provide high quality care that exceeds our clients expectations. Job Description Key Responsibilities Operational Oversight: Coordinate and supervise all operational activities during night shifts, including nursing, administrative, and support staff. Ensure compliance with hospital policies, procedures, and regulatory requirements throughout the night. Ensure adherence to quality stan...

We are located in Kiambu County along Thika Super Highway in Ruiru town. Plainsview is one of the biggest nursing home in Kiambu county. We have served the community and beyond since 1999. Role of Purpose Plainsview Hospital Limited is seeking to employ a Clinical Officer who will be responsible for all the medical care of patients. To perform quality assurance assessments of services within the ...

JOB SUMMARY:The Care manager is responsible for coordinating and facilitating patient care across various departments and services within the hospital. This role involves assessing patient needs, planning and managing care programs. and closely with healthcare professionals to optimize patient outcomes.KEY RESPONSIBILITIES:Sending pre-authorizations of Scheduled and non- scheduled admissions with...

Job Description The Front Office Specialist Float is the face of PPPSGV and responsible for supporting the delivery of health care services. The Front Office Specialist Float facilitates the patient visit by registering patients, ensuring applicable eligibility and demographic information is accurately captured in the practice management system and interfacing with the patients and other health c...

Job Objective/Purpose Planning, Organizing, and coordinating all the activities in the unit, to ensure that quality standards of care is adhered to, by all medical staff in AHC facilities, in line with the hospital s policies and procedures Key Responsibilities Supervising and ensuring delivery of a professional and high standard of nursing care within the section while leading a team of nurses a...

MissionTo provide high quality care that exceeds our clients' expectations.Job DescriptionKey ResponsibilitiesOperational Oversight:Coordinate and supervise all operational activities during night shifts, including nursing, administrative, and support staff.Ensure compliance with hospital policies, procedures, and regulatory requirements throughout the night.Ensure adherence to quality standards....

The Imara Mediplus Centre is a multi-specialty outpatient medical facility, attended by doctors and specialists, focused on providing holistic all inclusive care.We create better lives, by providing access to world-class healthcare services with compassion. JOB SUMMARY: The Care manager is responsible for coordinating and facilitating patient care across various departments and services within th...

Job Objective/PurposePlanning, Organizing, and coordinating all the activities in the unit, to ensure that quality standards of care is adhered to, by all medical staff in AHC facilities, in line with the hospital's policies and proceduresKey ResponsibilitiesSupervising and ensuring delivery of a professional and high standard of nursing care within the section while leading a team of nurses and ...

Job Objective/Purpose The Cath lab Nurse Manager will oversee and coordinate all clinical activities within the cardiac catheterization laboratory (Cath Lab) and the Coronary Care Unit (CCU). Key Responsibilities Manage and supervise the daily operations of the cardiac catheterization laboratory, ensuring efficient workflow and adherence to established protocols and standards. Coordinate and sche...

Avenue Hospital was founded in 1995 for the purpose of managing the outpatient department at the Hospital, and to extend medical services to corporate clientele through an innovative concept of Managed Healthcare. Mission To provide high quality care that exceeds our clients expectations. Key Responsibilities Operational Oversight: Coordinate and supervise all operational activities during night ...

Avenue Hospital was founded in 1995 for the purpose of managing the outpatient department at the Hospital, and to extend medical services to corporate clientele through an innovative concept of Managed Healthcare. Job Objective/Purpose Planning, Organizing, and coordinating all the activities in the unit, to ensure that quality standards of care is adhered to, by all medical staff in AHC faciliti...

Job Objective/ Purpose:Planning, organizing, and coordinating all Critical Care unit activities, ensuring the provision of patient-centrist nursing care, operational efficiency and positive patient experience, in line with the Hospital protocols and standards.Key Responsibilities:People Management:Supervise Critical Care team in delivering individual and team targets by ensuring all nurses accura...

Job Objective/PurposeThe Cath lab Nurse Manager will oversee and coordinate all clinical activities within the cardiac catheterization laboratory (Cath Lab) and the Coronary Care Unit (CCU).Key ResponsibilitiesManage and supervise the daily operations of the cardiac catheterization laboratory, ensuring efficient workflow and adherence to established protocols and standards.Coordinate and schedule...

The Drugs for Neglected Diseases initiative (DNDi) is an international, not-for-profit research and development (R&D) organization that develops and delivers new treatments for neglected diseases affecting millions of the worlds poorest people. Together with more than public research and industry allies worldwide, we use the power of partnership, innovation, open science, and advocacy to find sol...