luxury customer service jobs

Job DescriptionWe are looking to grow our team and engage a highly motivated and passionate Revenue Manager who will work closely with the team to drive and deliver on the Fairmont promise, turning moments into memories.Role Based in NairobiReporting to the General Manager the Revenue Manager is responsible for leading the hotel Commercial Strategy team in determining strategic vision. The Revenu...

Job Description We are looking to grow our team and engage a highly motivated and passionate Revenue Manager who will work closely with the team to drive and deliver on the Fairmont promise, turning moments into memories. Role Based in Nairobi Reporting to the General Manager the Revenue Manager is responsible for leading the hotel Commercial Strategy team in determining strategic vision. The Rev...

Reporting to the General Manager the Revenue Manager is responsible for leading the hotel Commercial Strategy team in determining strategic vision. The Revenue Manager establishes goals and implements tactical efforts, with the goal of promoting revenue growth generation among key customer segments and revenue centers, and supporting the hotel's brand positioning and image. The role is responsibl...

The Fairmont Norfolk is a historic hotel in Nairobi, Kenya and is owned by the luxury hotel chain, Fairmont Hotels and Resorts. The hotel has 170 rooms, 4 restaurants, and consists of 5 main blocks, each ranging from 1 to 2 stories high. The hotel has a signature Tudor style of architecture that has been maintained since its original construction Summary Reporting to the General Manager the Reven...

Reporting to the General Manager the Revenue Manager is responsible for leading the hotel Commercial Strategy team in determining strategic vision. The Revenue Manager establishes goals and implements tactical efforts, with the goal of promoting revenue growth generation among key customer segments and revenue centers, and supporting the hotel's brand positioning and image. The role is responsibl...

Job DescriptionWe are looking to grow our team and engage a highly motivated and passionate Front Office Agent/Cashier who will work closely with the team to drive and deliver on the Fairmont promise, turning moments into memories.First impressions are everything! As a Front Office Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have...

The Fairmont Norfolk is a historic hotel in Nairobi, Kenya and is owned by the luxury hotel chain, Fairmont Hotels and Resorts. The hotel has 170 rooms, 4 restaurants, and consists of 5 main blocks, each ranging from 1 to 2 stories high Summary Fairmont Mount Kenya Safari Club has been awarded Africa s leading hotel in 2022 and 2023 by the World Travel Awards. We are looking to grow our team and ...

Job Description We are looking to grow our team and engage a highly motivated and passionate Pastry Chef who will work closely with the team to drive and deliver on the Fairmont promise, turning moments into memories. Work closely with the Executive Chef to curate, plan and supervise all stages of the food at all banquet events in a cost-effective, safe manner to meet as well as exceed customer e...

The Fairmont Norfolk is a historic hotel in Nairobi, Kenya and is owned by the luxury hotel chain, Fairmont Hotels and Resorts. The hotel has 170 rooms, 4 restaurants, and consists of 5 main blocks, each ranging from 1 to 2 stories high. The hotel has a signature Tudor style of architecture that has been maintained since its original construction. Summary We are looking to grow our team and engag...

The iconic Fairmont Mount Kenya Safari Club is a remote luxury 5-star resort located in the Mount Kenya Wildlife Conservancy in Nanyuki, Kenya. The hotel is rooted in history and has evolved from the vision of its founding members in the early 1930 s as a hunting ground to a beautiful story today as a hotel within a conservancy. The organization plays a crucial role in its host community through ...

The Fairmont Norfolk is a historic hotel in Nairobi, Kenya and is owned by the luxury hotel chain, Fairmont Hotels and Resorts. The hotel has 170 rooms, 4 restaurants, and consists of 5 main blocks, each ranging from 1 to 2 stories high. The hotel has a signature Tudor style of architecture that has been maintained since its original construction. What will you be doing? The Sales intern will pla...

The Fairmont Norfolk is a historic hotel in Nairobi, Kenya and is owned by the luxury hotel chain, Fairmont Hotels and Resorts. The hotel has 170 rooms, 4 restaurants, and consists of 5 main blocks, each ranging from 1 to 2 stories high. The hotel has a signature Tudor style of architecture that has been maintained since its original construction Summary We are looking to grow our team and engage...

The Offer Work in a company with a solid track record of performance Flexible working options A role that offers a breadth of learning opportunities The Job Your responsibilities will include: Supervise and develop the performance of all operating departments, including but not limited to: reservations, front office, guest services, housekeeping, food and beverage, purchasing, security and mainte...

We are looking to grow our team and engage a highly motivated and passionate Front Office Agent/Cashier who will work closely with the team to drive and deliver on the Fairmont promise, turning moments into memories.First impressions are everything! As a Front Office Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable ex...

Job Description We are looking to grow our team and engage a highly motivated and passionate Front Office Agent/Cashier who will work closely with the team to drive and deliver on the Fairmont promise, turning moments into memories. First impressions are everything! As a Front Office Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they ha...

The Fairmont Norfolk is a historic hotel in Nairobi, Kenya and is owned by the luxury hotel chain, Fairmont Hotels and Resorts. The hotel has 170 rooms, 4 restaurants, and consists of 5 main blocks, each ranging from 1 to 2 stories high. The hotel has a signature Tudor style of architecture that has been maintained since its original construction. Responsibilities The Royal Service Agent is the h...

Job DescriptionWe are looking to grow our team and engage a highly motivated and passionate Front Office Agent/Cashier who will work closely with the team to drive and deliver on the Fairmont promise, turning moments into memories.First impressions are everything! As a Front Office Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have...

Job Description What's in it for you: Benefit from on-the-job training provided by our team of seasoned professionals. Engage in diverse learning programs facilitated by our Academies, fostering continuous development. Contribute to the significant endeavor of rehabilitating and reintroducing the endangered Mountain Bongo, thereby participating in a historic conservation effort. Collaborate with ...

Kempinski Hotels S.A. is Europe s oldest luxury hotel group. The group now has its head office in Geneva but was founded in Berlin in 1897 as the Hotelbetriebs-Aktiengesellschaft . Summary Reporting to the Training Manager, the trainee will be responsible for learning and familiarizing with various activities and operations within their departments. He/She will be required to uphold company polic...

A warm welcome to Hemingways Nairobi. A luxury 5* boutique hotel, we pride ourselves on providing exceptional guest experiences and service, ensuring the utmost comfort and luxury. This 45-suite boutique hotel elevates the standard of luxury for travellers in the region. Summary As a Corporate Sales Manager at Hemingways Collection, you will play a pivotal role in driving revenue growth through c...

Summit Recruitment and Search Africa is a leading Recruitment and Executive Search agency head quartered in Kenya providing outstanding talent to a wide range of companies and NGOs in various business sectors across Africa.Our client, in the retail sector specialized in Luxury Accessories, is looking to recruit a Retail Sales Associate. The candidate will be responsible for providing quality cust...

Job DescriptionConsistently offer professional, friendly and engaging serviceProcess all external and internal calls either by redirecting calls or assisting the callerTake ownership of the caller's request and ensure follow up according to the hotel's standardsHave a sufficient working knowledge of all departments, in particular Housekeeping, Front Office and EngineeringMaintain and monitor the ...

Enashipai Resort & Spa is where a strong local heritage and abundant nature is blended with pure luxury, and then delivered with a generous sense of warmth. Enashipai Resort & Spa is an eco-friendly and conservation committed resort that serves Hell s Gate National Park and supports the mission of the Global Alliance of National Parks Primary duties and responsibilities: Source vendors of materia...

Summit Recruitment and Search Africa is a leading Recruitment and Executive Search agency head quartered in Kenya providing outstanding talent to a wide range of companies and NGO's in various business sectors across Africa.Our client, a luxury and bespoke Safari company, is looking for an experienced Safari Planner for its offices in Nairobi. The successful candidate's main responsibility will b...