line manager

CUSTOMER CARE MANAGER Contract Type Permanent Country KENYA Location Nairobi Your opportunity Sidel is looking for a self motivated Cluster Customer Success Specialist / Customer Care Manager who will be part of the Customer Management organization reporting to the Lead Customer Care Manager. The incumbent will be responsible for supporting customer requests for emergencies, troubleshooting and t...

Main purpose of the jobThe holder of this position will support the department in growing their business and managing the on-going assignments to a logical conclusion; provide outstanding value to clients and the Firm; develop high-performing people and teams, leading big teams and supporting them to make an impact that matters; and setting the direction in line with the Firm's strategy to delive...

Job summaryThe Programme Manager, Market Systems will be responsible for an effective design of new programmes and delivery of market systems/value chain programmes at country and regional level, and particularly responsible for the delivery of expenditure and results from existing programmes such as the Business Environment and Export Enhancement Programme (BEEEP), funded by the EU, and the Econ...

Trade and Markets East Africa (TradeMark East Africa TMEA) is an East African not-for profit Company Limited by Guarantee established in 2010 to support the growth of trade both regional and international in East Africa. TradeMark East Africa (TMEA) is focused on ensuring gains from trade result in tangible gains for East Africans. Job summary The Programme Manager, Market Systems will be respons...

Overall purpose of the role The overall purpose of the role is to support the Mixed Migration Centre Eastern & Southern Africa with the management of quantitative data collected by 4Mi enumerators and partners in the region. Under the supervision of the 4Mi Project Manager, and in close collaboration with the wider 4Mi team across the region and the global 4Mi information management coordinator, ...

Job RoleUnder the supervision of the Country Director, Kenya, the Monitoring, Evaluation, Research and Learning (MERL) Manager will lead the MERL strategic response by offering leadership, and technical oversight across country level programming. The MERL manager will be responsible for designing the MERL system in alignment with the country level frameworks.ResponsibilitiesManagement and Leaders...

Your MissionCollect and filter customer calls, identify needs and answer or manage accordingly any technical request to ensure general support requests from customer are answered.Issue Service Request for intervention and ensure follow up with Planning teamOpen and drive Non conformity through SINCRO until problem solved and confirmed by customerFollow and support Field Service Engineer during in...

PATH is an international organization that drives transformative innovation to save lives and improve health, especially among women and children. We accelerate innovation across five platforms-vaccines, drugs, diagnostics, devices, and system and service innovations-that harness our entrepreneurial insight, scientific and public health expertise, and passion for health equity. We are currently s...

We are PZ Cussons. Our purpose is For everyone, for life, for good.Sustainability and the wellbeing of people, families and communities everywhere are at the heart of everything that we do.Since our founding in 1884, we have been creating products to delight, care for and nourish consumers. Across our core categories of Hygiene, Baby and Beauty, our trusted and well-loved brands include Carex, Cu...

Job Purpose:The Group's Enterprise Risk Management (ERMF) integrates Fraud as a principal risk type, necessitating meticulous management to align with the Group's strategic objectives. The effective handling of fraud risks adheres to the Group's Fraud Risk Management Framework and relies on adept anti-fraud professionals. The pivotal position of Group Senior Fraud Manager Insurance & Investment i...

Equity Bank Limited (The Bank ) is incorporated, registered under the Kenyan Companies Act Cap 486 and domiciled in Kenya. The address of the Bank s registered office is 9th Floor, Equity Centre, P.O. Box 75104 00200 Nairobi. Job Purpose: The Group s Enterprise Risk Management (ERMF) integrates Fraud as a principal risk type, necessitating meticulous management to align with the Group s strategic...

Participatein overall tax optimization. Build,implement, and run an effective finance function to ensure efficient dailyoperations at the department. Ensure order to cash and procure to pay processes are properly implemented andcomply with all regulations. Guaranteeand ensure implementation and follow-up of internal and external accountingstandards, group policies, and tax rules. Establishfinanci...

Roles & ResponsibilitiesMaintain the Spa room in line with the standard operation proceduresPromote the Spa to guest by explaining various offers and giving suitable recomendationsSchedule guest appointments while paying key attention to needs, allergies, medical history and other relevant requirementsMaintain relevant Spa documentation and client filesProvide personalized Spa service in line wit...

The Save the Children Fund, commonly known as Save the Children, is an international non-governmental organization that promotes children's rights, provides relief and helps support children in developing countriesRole Purpose: In the immediate aftermath of a disaster or conflict, and throughout the transition from emergency response to recovery and sustainable development, Save the Children s pr...

Ensuring safe custody of all company assets by monitoring and controlling the movement of vehicles, people and goods onto and off company premises,Leading and managing investigations of all reported incidents, including fraud and advice management on corrective actionLeading and managing contracted third-party security service providers to meet the company s requirementEnsuring that the company's...

Prepare reports, documentation and correspondence under superior s supervision. Keep up-to-date with latest accounting, auditing and tax developments. Consult with superior on issues identified and research where applicable. Identify statutory and regulatory changes that will affect own clients. Review management letter points prepared by junior staff and finalize such letters with minimum superv...

Collaborate with marketing and sales to design and deploy merchant and customer acquisition plans, rules of engagement, sales processes, route to market, digital marketing, CVM, toolkits, CX support, training manuals and key performance metrics for new digital lending products / enhancements.Use customer insights and market deep knowledge to develop quick scale to value customer and merchant acqu...

To grow, maintain and retain a portfolio of private banking customers in line with the segment value propositions, related initiatives and activities aimed at creating value for the client and the bank.

Duties and ResponsibilitiesDocumentation and review of all existing processes and procedures, both manual and automated, mapping and highlighting all critical control areas,Assessment of compliance to existing policies and procedures,Evaluate existing internal controls adequacy within the company; and recommending corrective action, wherever applicable to prevent fraud, embezzlement, misappropria...

Client Relationship Management: Develop and nurture relationships with key retail clients to ensure customer satisfaction, retention, and loyalty. Act as the main point of contact for all matters concerning the accounts.Account Growth Strategy: Develop and implement strategic account plans to drive revenue growth and meet sales targets. Identify opportunities for upselling or cross-selling additi...

FHI 360 (formerly Family Health International) is a nonprofit human development organization based in North Carolina. FHI 360 serves more than 70 countries and all U.S. states and territories Role Overview: The Senior Program Manager (SPM) role will lead on all programmatic aspects of TDDAP2 including management, compliance, and finance requirements and management/supervision of an operations and...

Company DescriptionJoin us at Accor, where life pulses with passion!?As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challeng...

Frank Management Consult Ltd is an international management consulting agency. We work with major companies, raising their performance, driving their strategies and enhancing their productivity. Roles & Responsibilities Maintain the Spa room in line with the standard operation procedures Promote the Spa to guest by explaining various offers and giving suitable recomendations Schedule guest appoin...

Collaborate with marketing and sales to design and deploy customer acquisition plans, rules of engagement, sales processes, route to market, digital marketing, CVM, toolkits, CX support, training manuals and key performance metrics for new digital Insurance, Wealth & VAS products / enhancements.Use customer insights and market deep knowledge to develop quick scale to value customer acquisition pr...