CUSTOMER CARE MANAGER Contract Type Permanent Country KENYA Location Nairobi Your opportunity Sidel is looking for a self motivated Cluster Customer Success Specialist / Customer Care Manager who will be part of the Customer Management organization reporting to the Lead Customer Care Manager. The incumbent will be responsible for supporting customer requests for emergencies, troubleshooting and t...
TechnoServe works with enterprising people in the developing world to build competitive farms, businesses and industries. We are a nonprofit organization that develops business solutions to poverty by linking people to information, capital and markets. Our work is rooted in the idea that hardworking people can generate income, jobs and wealth for their families and communities. With more than fou...
IT vacancies in Kenya. TechnoServe Background Everyone deserves the opportunity to build a better future. This simple idea has been at the heart of TechnoServe s work around the world for over 50 years. TechnoServe is a pioneer in leveraging the power of businesses and markets to create sustainable pathways out of poverty.The low-income communities in which we work are full of enterprising people...
JOB SUMMARY:The overall responsibility for the Branch Manager is to oversee business development and operations of the Branch while ensuring staff engagement, customer satisfaction, profitability and growth in line with the Bank's strategy.KEY RESPONSIBILITIES:Business Acquisition - 60%To implement the Bank's business development strategy at branch level including growth in customer base with con...
Job Ref: HR/002/04/2024 Job Purpose This position is to ensure reduction of water loss and ensure effective management of potential sources of leakage within the GWASCO distribution network through the management of the plant and distribution of metering and automation related activities to ensure optimum and efficient performance Reports to Technical Manager Duties & Responsibilities Prepare and...
JOB SUMMARY: The overall responsibility for the Branch Manager is to oversee business development and operations of the Branch while ensuring staff engagement, customer satisfaction, profitability and growth in line with the Bank's strategy. KEY RESPONSIBILITIES: Business Acquisition - 60% To implement the Bank's business development strategy at branch level including growth in customer base with...
Job PurposeReporting to the Board of Directors, the Managing Director is responsible for leading the strategic direction, operational excellence, and control of New KCC's entire supply chain to deliver high-quality milk and milk products in local and international markets while maximising stakeholder value through efficient resource utilisation.Person SpecificationsApplicants must possess the fol...
Key Responsibilities Client Engagement: Advise Regional/Country Office Management in all real estate, property administrative, project management and facilities/property management related endeavors. Real Estate Strategy: Supervise the implementation of global real estate, facilities management, workplace environment planning, procurement standards, policies, and processes. Portfolio Management: ...
Financial (20%)Monitors the Commercial and IT budget related to strategic IT projects and drives decisions that ensure the IT department meets or exceeds financial efficiencies. IT strategic project leadership (50%)Act as both a technology sounding board to internal customers and a technical lead for strategic projects for the department. Own the engineering software delivery aspects; work with p...
Prepare and update monthly payroll file submissions and ensure accuracy and integrity of data.Prepare monthly employee pay slip advice information within 24 hours of request receiptEnsure accurate preparation and submission of employee tax return forms by 1st of February annuallyDevelop an equitable compensation and benefits structure. Plan and implement annual salary and bonus review processRevi...
Gusii Water and Sanitation Company Limited (GWASCO) is a Private Limited Company by shares incorporated on the 12th June, 2006 under the Companies Act Cap 486 of the Laws of Kenya. We are an agent of Lake Victoria South Water Works Development Agency(LVSWWDA), created as a result of the enactment of the Water Act 2002 which gave birth to the Water Sector Reforms in Kenya. Job Ref: HR/002/04/2024 ...
The World Bank Group (WBG) is a family of five international organizations that make leveraged loans to developing countries. It is the largest and most famous development bank in the world and is an observer at the United Nations Development Group. Key Responsibilities Client Engagement: Advise Regional/Country Office Management in all real estate, property administrative, project management and...
Job Ref: HR/001/05/2024Job PurposeThis role exists to effectively manage GWASCO's debt recovery activities and ensure the timely collection of all monies due from clients to achieve revenue targets for a positive cash flow.Reports to Commercial ManagerDuties & ResponsibilitiesPlan and implement collection strategies and make recommendations on new techniques of collection to reduce bad debts.Esta...
SBM Bank Kenya is a leading and trusted financial institution with an international footprint, headquartered in Mauritius and positioned to offer an unprecedented banking experience in Kenya to niche Retail, SME and corporate clients JOB SUMMARY: The overall responsibility for the Branch Manager is to oversee business development and operations of the Branch while ensuring staff engagement, custo...
JOB DESCRIPTIONReporting to the Enterprise Premium Support Manager- the holder of the position will perform complex EBU 1st and 2nd Line technical support operations for global enterprise customers as well as support digital services as per respective portfolio, perform 2nd line support for escalations from the Enterprise Customer Support team and liaise with internal stakeholders and partners to...
Job purposeThe HR Officer will collaborate closely with the HR Manager and department heads to oversee all People and Culture initiatives in line with established policies, procedures, and industry best practices.Key duties and responsibilitiesPrepare and update monthly payroll file submissions and ensure accuracy and integrity of data.Prepare monthly employee pay slip advice information within 2...
Ensuring safe custody of all company assets by monitoring and controlling the movement of vehicles, people and goods onto and off company premises,Leading and managing investigations of all reported incidents, including fraud and advice management on corrective actionLeading and managing contracted third-party security service providers to meet the company s requirementEnsuring that the company's...
Information management and data processingLead on the management of 4Mi data: working with the IMO, ensure maintenance of the data collection platform, and that data is safely stored and shared, well organized and retrievable, that data protection guidelines are met, and that quality is assured;Ensure collected data is migrated into datasets in appropriate formats (such as .dta or .csv or .nvp);E...
About Tenwek Hospital Mission Statement: Tenwek Hospital is a Christian community committed to excellence in compassionate healthcare, spiritual ministry, and training for service to the glory of God. The hospital was founded in 1937 by missionaries from World Gospel Mission and has since grown to be a leading teaching and referral hospital in the region and one of the largest mission hospitals i...
Transport and logistic support;Provide driving services to the Regional Director and other regional office staff as instructed by the line manager.Follow up planning and scheduling using Outlook Calendar and register transportation request.Deliver payment transfers to the bank and/or the suppliers, conduct cash purchases for Regional Office expenditure.Deliver and collect mail, documents, supplie...
Job Purpose StatementThe Head IT, Retail role has complete ownership and accountability of the establishment and execution of the IT strategy of the business unit. Ensuring its integration with the overall enterprise IT strategy and the delivery of all information and technology capabilities required to achieve business capability. The role supports Retail Banking strategic programmes and ensures...
Governance & Reporting AdministrationOrganize and file employee documents on the HRIS and physical files as guided.Support with update and maintenance of employee records on the HRIS as guided including employment details, dependents and contact information to ensure accuracy of records/HR database.Collate and track relevant employee documents using provided templates and worksheets to ensure com...
Job purposeThe HR Officer will collaborate closely with the HR Manager and department heads to oversee all People and Culture initiatives in line with established policies, procedures, and industry best practices.Key duties and responsibilitiesPrepare and update monthly payroll file submissions and ensure accuracy and integrity of data.Prepare monthly employee pay slip advice information within 2...
Mission Statement: "Tenwek Hospital is a Christian community committed to excellence in compassionate healthcare, spiritual ministry, and training for service to the glory of God." The hospital was founded in 1937 by missionaries from World Gospel Mission and has since grown to be a leading teaching and referral hospital in the region and one of the largest mission hospitals in Africa. It is a no...