Client Experience Specialist
Customer Service Jobs In Kenya. With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.My Career Development Portal: Wherever you are in your career, we are here for you. Des...
Absa Bank Limited (Absa) is a wholly owned subsidiary of Barclays Africa Group Limited. Absa offers personal and business banking, credit cards, corporate and investment banking, wealth and investment management as well as bancassurance. Job Summary The bank is on a Customer Experience Transformation with an aim of clearly defining end to-end customer journeys that improve interactions with our c...
SUMMARY:The Country Director is responsible for providing strategic leadership and effective management of the country office so that it fulfils its mission as the humanitarian development agency of the Seventh-day Adventist Church. The Country Director ensures that the quality of community development programming is participatory, innovative, and results in positive impact in the lives of benefi...
Job Description Job Summary The role holder will be responsible for improving the overall experience each customer has with our brand. Key Responsibilities Provide high level customer experience and maintain quality standard in daily operations Conduct service and communication checks on daily basis to refer or resolve any requests from customers launched through communication channels Respond to...
At Heritage where we provide short term insurance products, we pride ourselves on our history of claims payment. This was recently recognized when we won the award for Outstanding Insurance Underwriter in Claims Settlement as nominated by members of the Association of Insurance Brokers of Kenya. Job Summary The role holder will be responsible for improving the overall experience each customer has...
At Heritage where we provide short term insurance products, we pride ourselves on our history of claims payment. This was recently recognized when we won the award for Outstanding Insurance Underwriter in Claims Settlement as nominated by members of the Association of Insurance Brokers of Kenya. Job Summary The role holder will be responsible for improving the overall experience each customer has...
DIB Bank Kenya Limited (DIBBKE), is a fully owned subsidiary of Dubai Islamic Bank PJSC (AE) - a pioneering institution that has combined the best of traditional, Shariah values with technology and innovation that characterize the best of modern banking.Job Purpose The incumbent will be responsible for growing liability products and cash management solutions for the Bank s clientele. Additionally...
Lead a high-performance Customer Experience team offering strategic directionto key goals and a customer centric approach to the business for optimumcustomer experience delivery.Develop and implement strategiesfor the continuous improvement of Customer experience along the customerjourney, Customer conversion and retention.Develop and implement customer servicestandards across the organization.Es...
Our client in the Manufacturing sector is looking to recruit a General Manager for their company in Nairobi, Kenya. The ideal must have good knowledge in operations, sales, marketing, finance and accounting, human resource, lastly research and development. The successful candidate will be responsible for the overall direction, control and management of all activities within the manufacturing and ...
Sales Manager Nairobi, Kenya Our client, a leadingManufacturing Companyin Nairobi, is looking to recruit aSales Manager. The candidate will be responsible for supervising the complete performance of the sales team and guiding the sales department appropriately to achieve operational targets. The successful candidatemusthaveat least 5 ofexperiencein Sales and Marketing and a relevant Bachelor's De...
Customer Service Jobs In KenyaImara Hospital is a fast-growing healthcare facility located in Embu county, that is on track to be the lead healthcare brand in Mt. Kenya in the next few years. The hospital is on a mission to create better lives for people living in underserved areas, by providing affordable world-class healthcare with compassion, through service excellence. The hospital has launch...
Job Description JOB PURPOSE To ensure smooth floor operations and patient flow within the hospital through the provision of excellent customer experience practices. MAIN DUTIES AND RESPONSIBILITIES Ensuring every customer of Premier Hospital receives the Premier Experience. Educate colleagues on the various ways to humanize patient experience based on feedback from individual patients and their f...
Salary: Monthly Gross Salary: Ksh. 70,000 (Approx. 457 USD) Location: Nairobi, Kenya Career Level: Mid-Level Job Type: Full Time Deadline for applications: 19th December 2023 Summit Recruitment and Search Africa is a leading Recruitment and Executive Search agency head quartered in Kenya providing outstanding talent to a wide range of companies and NGO's in various business sectors across Africa....
Kenya Airways, the leading African airline flying to more African destinations than any other carrier, takes pride in being at the forefront of connecting Africa to the world and the World to Africa through its hub Nairobi Jomo Kenyatta International Airport. Summary Drive Kenya Airways Customer Experience Strategy and initiatives to improve Customer relations, service delivery and customer loyal...
Participate in brand building activities through extensive member education using media, road shows and sponsorships;Support Customer Service initiatives to ensure customer satisfaction;Keep inventory and oversee the distribution of marketing and sensitization materials to the branches/regions;Support branches and regions with their marketing activities;Participate in event management;Draft repor...
Customer Service Jobs In Kenya. Job PurposeTo ensure smooth floor operations and patient flow within the hospital through the provision of excellent customer experience practices.Main Duties And Responsibilities Ensuring every customer of Premier Hospital receives the Premier Experience.Educate colleagues on the various ways to humanize patient experience based on feedback from individual patient...
At least 3 years work experience as a B2B Sales Specialist in Manufacturing sector.
Job Description Responsibilities: Provide professional advice to clients about the company's services, ensuring that clients are fully informed about the company's value propositions. Actively listen to each client, take note of their specific needs, preferences, concerns, and use this information to provide personalized recommendations and ensure their individual needs are met. Keep track of rep...
DIB Bank Kenya Limited (DIBBKE), is a fully owned subsidiary of Dubai Islamic Bank PJSC (AE) a pioneering institution that has combined the best of traditional, Shariah values with technology and innovation that characterize the best of modern banking. Job Purpose The incumbent will be responsible for growing liability products and cash management solutions for the Bank s clientele. Additionally,...
Reporting to : Managing Director,Salary : 60,000 70,000 Kshs,You shall be responsible for ensuring that our customers have exceptional experiences throughout their journey with our products and services. You shall oversee the entire customer experience lifecycle, from pre-purchase interactions to post-purchase support and be business oriented while carrying out your duties.Responsibilities: Defin...
Crystal Recruit is a boutique recruitment firm that specializes in matching the right talent to the right job opportunities across Africa. We go out of our way to find that missing person for your business puzzle. Responsibilities: Provide professional advice to clients about the company s services, ensuring that clients are fully informed about the company s value propositions. Actively listen t...
Lead & Drive customer experience value chain for Customer Obsession & Loyalty.Build our Brand and Inspire Customer Loyalty & Obsession.Rebrand customer experience models and generate efficiencies thereof.Deliver exquisite Client Digital Experiences.Ensure the Quality and Profitability of our Client Relationships.Deliver Omni-channel solutions to client messaging & reach Routine & Complex needs.Tr...
AD/11/266/2023, 1 POST The Project The University of Nairobi is implementing a United States Agency for International Development (USAID) project (USAID Fahari ya Jamii) to support implementation of the Kenya Health Partnerships for Quality Services (HIV, FP/RMNCAH, Nutrition and WASH) in Nairobi and Kajiado Counties. To successfully implement, the project seeks to competitively fill the above po...
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